Ashish Bhatia
Customer Success Associate
Una,HP
Work Preference
Summary
Experienced Security Professional with international airport security experience. Skilled in crowd control, access control, VIP protection, fire prevention, crisis management, and team coordination. Strong background in aviation security operations and document control, ideal for cruise ship security roles. Proven ability to maintain safety in high-pressure international environments, with a strong track record of improving operational efficiency and reducing risks. Professional in operational management with a track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Overview
8
8
years of professional experience
1
1
Language
Work History
Compliance & Safety Officer
RTC BPM Pvt Ltd HSD TRUCKING USA
09.2025 - 03.2026
- Monitored and ensured compliance with US trucking safety regulations (DOT/FMCSA)
- Reviewed and maintained driver logs, ELD records, and compliance documentation
- Provided roadside assistance and real-time support during breakdowns and emergencies
- Coordinated with vendors for quick on-road issue resolution
- Handled unsafe/bad driving reports and initiated corrective actions
- Investigated accidents and safety incidents, preparing detailed reports
- Coordinated with federal agencies and authorities in case of accidents or incidents
- Managed driver compliance, violations, and safety performance tracking
- Ensured adherence to Hours of Service (HOS) regulations
- Maintained accurate records and audit readiness
- Collaborated with teams to improve safety standards and reduce risks
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Coordinated operations with other emergency service groups.
Customer Success Associate
BuyBuy Baby
05.2024 - 11.2024
- Resolved customer issues via email, chat, and calls ensuring high customer satisfaction
- Improved resolution time by 25% through efficient handling and prioritization
- Increased CSAT score from 3.2 to 4.2 by delivering quality support
- Enhanced ticket resolution efficiency by 30% using optimized workflows
- Managed warranty claims and returns, ensuring quick resolution
- Generated and shared shipping labels for customer returns
- Assisted in staff scheduling and daily task management for smooth store operations
- Maintained accurate documentation of customer interactions and cases
Field Sales & Customer Service
Sarashman Hi-Tech Solution Enterprises
01.2022 - 04.2024
- Handled B2B clients including builders, architects, and institutional customers
- Managed order processing and client coordination to ensure timely delivery
- Prepared daily sales reports and tracked performance metrics
- Trained customer service and sales staff on cold calling, email communication, and marketing strategies
- Resolved customer complaints and warranty issues efficiently
- Developed and implemented smooth operational processes for sales and service
- Maintained strong client relationships to drive repeat business
- Coordinated with internal teams for project execution and installation (CCTV systems)
- Identified and reached out to potential distributors and manufacturers to expand business network
Security Agent
Transguard Group
01.2021 - 12.2021
- Performed X-ray screening and security checks of baggage and cargo
- Conducted pre-flight aircraft security inspections as per aviation standards
- Supervised loading and unloading of baggage to ensure safety and compliance
- Monitored baggage arrival area for smooth and secure operations
- Delivered passenger assistance while maintaining strict security protocols
- Coordinated with government and airport authorities during emergencies
- Maintained access control in restricted and high-security zones
- Assisted in training and briefing staff on safety and security procedures
- Handled crowd control and ensured orderly passenger movement
- Prepared and maintained security reports and documentation
- Ensured compliance with AVSEC and airline safety regulations
- Managed baggage makeup area and ensured accurate sorting as per flight schedules
Field Sales & Customer Service
Sarashman Hi-Tech
02.2019 - 11.2020
- Handled B2B clients including builders, architects, and institutional customers
- Managed order processing and client coordination to ensure timely delivery
- Prepared daily sales reports and tracked performance metrics
- Trained customer service and sales staff on cold calling, email communication, and marketing strategies
- Resolved customer complaints and warranty issues efficiently
- Developed and implemented smooth operational processes for sales and service
- Maintained strong client relationships to drive repeat business
- Coordinated with internal teams for project execution and installation (CCTV systems)
- Identified and reached out to potential distributors and manufacturers to expand business network
Security Officer
Indigo Airlines
01.2018 - 01.2019
- Performed X-ray screening and security checks of baggage and cargo
- Conducted pre-flight aircraft security inspections as per aviation standards
- Supervised loading and unloading of baggage to ensure safety and compliance
- Monitored baggage arrival area for smooth and secure operations
- Delivered passenger assistance while maintaining strict security protocols
- Coordinated with government and airport authorities during emergencies
- Maintained access control in restricted and high-security zones
- Assisted in training and briefing staff on safety and security procedures
- Handled crowd control and ensured orderly passenger movement
- Prepared and maintained security reports and documentation
- Ensured compliance with AVSEC and airline safety regulations
- Managed baggage makeup area and ensured accurate sorting as per flight schedules
Education
BA - English
Dr. CV Raman University
India07-2017
Skills
Project Management
Customer Service
Process Improvement
Excel
Presentation
Planning
Shopify
Gorgias
GSIT
MS Excel
AI Tools
DSCO
HubSpot
Twilio
PCS
Salesforce
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Writing
Software
Gorjias
GSIT
SHOPIFY
MS EXCEL
AI TOOLS
DSCO
PCS
SALESFORCE
ALJEX
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Compliance & Safety Officer
RTC BPM Pvt Ltd HSD TRUCKING USA
09.2025 - 03.2026
Customer Success Associate
BuyBuy Baby
05.2024 - 11.2024
Field Sales & Customer Service
Sarashman Hi-Tech Solution Enterprises
01.2022 - 04.2024
Security Agent
Transguard Group
01.2021 - 12.2021
Field Sales & Customer Service
Sarashman Hi-Tech
02.2019 - 11.2020
Security Officer
Indigo Airlines
01.2018 - 01.2019
BA - English
Dr. CV Raman University