Ashish Bhatt

Brevo (you might know it as Sendinblue) is a cool CRM tool that helps businesses connect with their customers and make marketing super simple.

- I jumped in to solve tricky tech puzzles, keeping our digital marketing tools humming along and putting smiles on customers’ faces.
- Maintained 100% service level agreement compliance for enterprise clients by delivering timely and accurate technical support throughout the year.
- I also jazzed up website forms with HTML and CSS, making them slick, user-friendly, and perfect for marketing campaigns.
- Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
- On top of that, I tracked down pesky recurring issues and handed over clear, actionable reports to the Customer Experience (CX) Team to keep everything running like a dream.
- Developed and implemented training materials for new hires, resulting in faster onboarding and increased productivity.

Bringing Supply Chains to Life

At FarEye, I worked on a logistics platform that helps businesses see their supply chains clearly, save money, and keep customers happy. My job was like being a detective and a fixer rolled into one—making sure everything ran smoothly. Here’s what I accomplished:

- Led a team of L1 engineers: Guided a team of Level 1 engineers to deliver high-quality support services to clients, ensuring timely resolution and client satisfaction.
- Tracked down trouble: I hunted for the reasons behind problems and fixed them for good, making our system stronger and more dependable.
- Kept things moving: I recorded issues, tackled them fast, and made sure we hit deadlines to keep our service awesome.
- Slashed problems big time: For Hindustan Zinc Limited, I cut their issue reports by 70% with regular check-ins, great teamwork, and a passion for making things better.
- Perfected the system: I studied how work flowed, tested every detail with tools like Postman, and ensured our platform fit our clients’ needs like a glove.
- Connected the dots: I teamed up with the folks building and setting up the software, speeding up fixes and putting smiles on customers’ faces.

With every challenge, I helped turn our logistics platform into a smooth-running machine that delivered results!

Tech Support Hero: I jumped in fast to fix customer tech troubles using tickets and emails, keeping everything running smoothly—like a digital lifesaver!

Happiness Maker: I shared clear, engaging tips that turned customers into product champions, increasing their satisfaction by nearly 25% and enhancing their overall experience.

Clue Collector: I jotted down every customer chat and tech glitch like a detective, using those hints to make our service even better.

Problem-Solving Star: I tackled all kinds of issues with ninja-like skills, solving them on time and keeping our operations humming perfectly.