Summary
Overview
Work History
Education
Skills
Timeline
Languages
CustomerServiceRepresentative
Ashish Bhatt

Ashish Bhatt

Technical Support Analyst (L2)
Noida

Summary

I’m Ashish, and I thrive on solving problems—especially the tricky, technical kind that most people run from! Over the past six years, I’ve worked in technical support roles across CRM, MarTech, and logistics platforms, helping businesses keep their digital operations smooth and customers happy. Every issue I solve, big or small, reminds me why I truly enjoy this career.

In my day-to-day, you’ll find me diving into the details of cloud platforms (AWS/GCP), scripting with SQL and Bash, or making sense of logs and APIs. I’m known for my calm attitude under pressure, whether I’m helping a teammate get unstuck or guiding a client through a major platform issue. My time at Brevo and FarEye taught me how important clear communication, teamwork, and curiosity are to technical support—and how much I value learning new tools and sharing knowledge.

I’m especially proud of making onboarding faster for new hires, slashing recurring issues for big clients, and winning a couple of “Employee of the Quarter” awards along the way. But honestly, what keeps me going is knowing that my work helps people—and drives business results at the same time.

I’m now looking to take on new challenges in IT and ready for the next-level Technical Support Lead/Senior Support/Cloud Support role , ideally in a team that values both innovation and a human touch. If you think we might work well together, let’s connect. I’d love to chat about how I can help your team thrive!

Overview

6
6
years of professional experience
2
2
Languages

Work History

Technical Support Analyst (L2)

Brevo (formerly Sendinblue)
02.2023 - Current
  • Diagnosed and resolved complex issues in CRM and digital marketing tools, reducing ticket resolution time by 25% and achieving 100% SLA compliance for enterprise clients.
  • Collaborated with product teams to implement feature enhancements based on customer feedback, improving user experience and system reliability.
  • Developed and delivered training materials for new hires, reducing onboarding time by 30% and enhancing team productivity.
  • Analyzed recurring issues using monitoring tools (Grafana, DataDog), providing actionable reports to the CX team to prevent escalations.

Senior Technical Support Engineer (L2)

FarEye
06.2021 - 12.2022
  • Led a team of 5 L1 engineers, mentoring them to resolve technical issues efficiently, resulting in a 20% improvement in the issue resolution rate.
  • Reduced issue reports by 70% for Hindustan Zinc Limited by implementing proactive monitoring and permanent solutions for system bottlenecks.
  • Partnered with development teams to troubleshoot API and platform issues, decreasing average resolution time by 15%.
  • Documented processes and solutions in JIRA, ensuring compliance with deadlines and maintaining high service quality.

Technical Support Engineer (L1)

FarEye
08.2019 - 05.2021
  • Resolved customer issues via ticketing systems (Freshdesk), achieving a 25% increase in customer satisfaction scores through clear communication and timely support.
  • Documented technical issues and solutions, contributing to a knowledge base that improved team efficiency by 10%.
  • Provided actionable troubleshooting guides to customers, empowering self-service and reducing ticket volume by 15%.

Education

B.Tech - Electronics And Communication Engineering

ABES Engineering College
Ghaziabad
01.2019

Skills

Technical: HTML, CSS, JavaScript, SQL, Linux System Administration, Computer Networking (TCP/IP, DNS, VPN), API Testing & Integration, Bash Scripting, MongoDB, Cloud Platforms (AWS/GCP), Git

Timeline

Technical Support Analyst (L2)

Brevo (formerly Sendinblue)
02.2023 - Current

Senior Technical Support Engineer (L2)

FarEye
06.2021 - 12.2022

Technical Support Engineer (L1)

FarEye
08.2019 - 05.2021

B.Tech - Electronics And Communication Engineering

ABES Engineering College

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Ashish BhattTechnical Support Analyst (L2)