Ashish Bhosale
IT Support Specialist
Pune
Summary
Highly accomplished and customer-centric IT professional with 8+ years of experience delivering exceptional end-user support. Expertise in diagnosing, troubleshooting, and resolving complex computer hardware and software issues. Proficient in Microsoft and Apple operating systems, Active Directory, ITIL-based service delivery tools, and a wide range of general applications. Committed to providing exemplary customer service and maintaining a high level of user satisfaction.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Technical Support Specialist
IKEA India Pvt Ltd
Pune
11.2022 - Current
- As part of IKEA team, oversee complete IT infrastructure of all Pune sites. This role involves supporting warehouse management tools, software, and hardware.
- Excel at resolving local user's issues and providing remote support when needed.
- My responsibilities extend to preparing IT budgets, managing vendors, and negotiating purchases.
- Prioritize high-urgency tickets within SLAs, ensuring seamless user experience.
- Additionally, I handle tasks such as installation and troubleshooting of various client applications, network support, and print server management.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Specialist
GKN Fokker Elmo India Pvt Ltd
Pune
04.2019 - 11.2022
- At GKN Fokker Elmo, managed complete IT infrastructure of site and actively contributed to process improvements.
- I collaborated closely with customers to understand their needs and provide top-notch service.
- Efficient project management, active participation in team-building, and knowledge transfer sessions for new joiners were integral aspects of my role.
- My work involved VIP user support, network support, vendor management, and generating KPI reports.
- I also installed, configured, and supported workstation hardware and software, ensuring secure and productive environment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Patched software and installed new versions to eliminate security problems and protect data.
Senior System Engineer
H&R Block India Pvt. Ltd.
Pune
04.2015 - 04.2019
- During tenure as Senior System Engineer, I was responsible for various IT infrastructure aspects, including Office 365 management, firewall rules, LAN/WAN networks, and Windows server administration.
- My role encompassed asset management, IT bill payments tracking, and conference call management.
- I specialized in Windows Server 2012R, WSUS for patching, and Azure Active Directory user management.
- Assisted employees with resolving network problems at remote locations.
- Identified software issues and handled troubleshooting to resolve quickly.
- Documented system configuration, mapping and processes.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
Education
Bachelor of Engineering - Computer Science
Jaywant College of Engineering And Management
K M Gad, Tq Walwa, Dist Sangli 04.2009 - 03.2014
Diploma - Computer Science And Engineering
T B Girwalkar Polytechnic College
Ambejogai, Dist Beed. 06.2006 - 03.2009
Skills
Desktop Component Repair
undefinedTimeline
Technical Support Specialist
IKEA India Pvt Ltd
11.2022 - Current
IT Specialist
GKN Fokker Elmo India Pvt Ltd
04.2019 - 11.2022
Senior System Engineer
H&R Block India Pvt. Ltd.
04.2015 - 04.2019
Bachelor of Engineering - Computer Science
Jaywant College of Engineering And Management
04.2009 - 03.2014
Diploma - Computer Science And Engineering
T B Girwalkar Polytechnic College
06.2006 - 03.2009
Similar Profiles
Katla RameshKatla Ramesh
Service Co-worker • Service Business at IKEA India Pvt LtdService Co-worker • Service Business at IKEA India Pvt Ltd
Jaikumar DevnaniJaikumar Devnani
Sales Co-worker at IKEA India Pvt LtdSales Co-worker at IKEA India Pvt Ltd
Divya JakkamDivya Jakkam
Co-worker at IKEA INDIA PVT LTDCo-worker at IKEA INDIA PVT LTD