Ashish Bhosale
IT Support Specialist
Pune
Summary
Highly accomplished and customer-centric IT professional with 8+ years of experience delivering exceptional end-user support. Expertise in diagnosing, troubleshooting, and resolving complex computer hardware and software issues. Proficient in Microsoft and Apple operating systems, Active Directory, ITIL-based service delivery tools, and a wide range of general applications. Committed to providing exemplary customer service and maintaining a high level of user satisfaction.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Technical Support Specialist
IKEA India Pvt Ltd
Pune
11.2022 - Current
- As part of IKEA team, oversee complete IT infrastructure of all Pune sites. This role involves supporting warehouse management tools, software, and hardware.
- Excel at resolving local user's issues and providing remote support when needed.
- My responsibilities extend to preparing IT budgets, managing vendors, and negotiating purchases.
- Prioritize high-urgency tickets within SLAs, ensuring seamless user experience.
- Additionally, I handle tasks such as installation and troubleshooting of various client applications, network support, and print server management.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Specialist
GKN Fokker Elmo India Pvt Ltd
Pune
04.2019 - 11.2022
- At GKN Fokker Elmo, managed complete IT infrastructure of site and actively contributed to process improvements.
- I collaborated closely with customers to understand their needs and provide top-notch service.
- Efficient project management, active participation in team-building, and knowledge transfer sessions for new joiners were integral aspects of my role.
- My work involved VIP user support, network support, vendor management, and generating KPI reports.
- I also installed, configured, and supported workstation hardware and software, ensuring secure and productive environment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Patched software and installed new versions to eliminate security problems and protect data.
Senior System Engineer
H&R Block India Pvt. Ltd.
Pune
04.2015 - 04.2019
- During tenure as Senior System Engineer, I was responsible for various IT infrastructure aspects, including Office 365 management, firewall rules, LAN/WAN networks, and Windows server administration.
- My role encompassed asset management, IT bill payments tracking, and conference call management.
- I specialized in Windows Server 2012R, WSUS for patching, and Azure Active Directory user management.
- Assisted employees with resolving network problems at remote locations.
- Identified software issues and handled troubleshooting to resolve quickly.
- Documented system configuration, mapping and processes.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
Education
Bachelor of Engineering - Computer Science
Jaywant College of Engineering And Management
K M Gad, Tq Walwa, Dist Sangli 04.2009 - 03.2014
Diploma - Computer Science And Engineering
T B Girwalkar Polytechnic College
Ambejogai, Dist Beed. 06.2006 - 03.2009
Skills
Desktop Component Repair
Performance Optimization
System Provisioning
Local Area Network (LAN) Engineering
Software diagnosis
Technical issues analysis
Issue troubleshooting
Customer service expert
Application support
Technical documents comprehension
Staff education and training
Videoconferencing
Ticket support system management
Timeline
Technical Support Specialist
IKEA India Pvt Ltd
11.2022 - Current
IT Specialist
GKN Fokker Elmo India Pvt Ltd
04.2019 - 11.2022
Senior System Engineer
H&R Block India Pvt. Ltd.
04.2015 - 04.2019
Bachelor of Engineering - Computer Science
Jaywant College of Engineering And Management
04.2009 - 03.2014
Diploma - Computer Science And Engineering
T B Girwalkar Polytechnic College
06.2006 - 03.2009