Ashish Chaddha
Indore
Summary
Experienced Hospitality Professional specializing in Quick Service Restaurant & FMCG operations. Trusted with increasing levels of responsibility throughout my 11-year career. Recognized as a keen observer and effective communicator, adept at identifying and addressing root causes of problems. Committed to performance, process efficiency, and customer satisfaction. Skilled in mentoring and coaching to develop high-performing teams.
Overview
14
14
years of professional experience
Work History
Talent & Development Lead
Jubilant Food Works
Indore
2024.01 - Current
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Conducted assessments to determine skill gaps of existing personnel.
- Organized regular meetings with team members to discuss their progress on assigned tasks or any challenges they may be facing.
- Assisted in recruitment activities such as interviewing potential candidates and reviewing resumes and applications.
- Organized and coordinated training sessions for new employees.
- Collaborated with other departments to identify customer requirements and develop solutions accordingly.
Training Manager (ROM)
Domino's Pizza, Jubilant Food Works Ltd.
2018.09 - 2023.12
- Handling and planning training activities for my respective area.
- Excellent, Very Good, Excellent, Very Good. Handling 72 Restaurant of ROM Circle.
- Building Monthly, Quarterly, and Annual Training Plan for All Levels.
- Tracking Employee Succession & Progression
- Ensuring a high level of guest satisfaction is maintained across all the restaurants.
- Ensuring and Developing Behavioral training for all Levels.
ASM
Avenue Super Marts LTD., Bhopal, Madhya Pradesh
2017.09 - 2018.09
- Keeping a check on TNI in all the restaurant and providing Training on the basis of that
- Organizing marketing activities to create product visibility and work of mouth about product in market
- Ensuring that Team needs to leverage LMS for their Leanings
- Ensuring That New Modules to be made as per the TNI & Requirements.
Guest Delight Manager
Domino's Pizza, Bhopal, Madhya Pradesh
2013.06 - 2017.08
- Preparing various promotion plans for Sales Growth
- Managed Team of 40 employees in 1 retail Store
- Training restaurant trainers and help to train manager trainees and swing managers for sales growth and providing excellent guest experience
- Recording documentation in employee personnel files
- Products Inventory, reports, Cash, mails implementation
- Making P&L reports on weekly mid-month and End of month
- Hiring and conducting orientations of crew members in Restaurant.
2010.07 - 2013.03
- Preparing action plans for achievement of the Monthly P&L targets
- Managing People, Product and Equipment
- Shift Running, Achieving Shift Targets by Quality, Service and Cleanliness
- Executing crew incentives and enthusiasm calendar activities and maintaining crew bulletin board
- Developing Management Trainees to execute excellent restaurant operation and generating various reports
- Conducting restaurant operation reviews and guiding the shift managers on their area of opportunities for future growth
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Surveyed guests to check for areas in need of improvement.
Education
Bachelor of Science - Hotel And Hospitality Administration
Indian Institute of Hotel Management - Bhopal
Skills
- Classroom Instruction
- Course design
- Training Methods
- Learning Management Systems
- Verbal and writing communication
- Training Program Development
- Orientation and Onboarding
Personal Information
Title: Deputy Manager Training
Languages
- English
- Hindi
Timeline
Talent & Development Lead
Jubilant Food Works
2024.01 - Current
Training Manager (ROM)
Domino's Pizza, Jubilant Food Works Ltd.
2018.09 - 2023.12
ASM
Avenue Super Marts LTD., Bhopal, Madhya Pradesh
2017.09 - 2018.09
Guest Delight Manager
Domino's Pizza, Bhopal, Madhya Pradesh
2013.06 - 2017.08
2010.07 - 2013.03
Bachelor of Science - Hotel And Hospitality Administration
Indian Institute of Hotel Management - Bhopal
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