Ashish Chauhan
Bangalore East
Summary
To grow and work in an organization with competitive work environment, so that personal skill and potential can be utilized and explored.
Overview
8
8
years of professional experience
Work History
Level L2 and SME
Unisys India Pvt
- Current
- Working with Unisys in Request Management as level L2 and SME for report presentation and report analysis
- Hands on experience into Active directory users account creation and providing the access as per the requirement for US and UK clients
Technical Support Representative
Concentrix
01.2018 - 01.2021
- Worked with Concentrix in voice process (handling the call) as technical representative at L1 support role and having the experience email handling
- Hand on experience on CRM Tool
- Global service desk technical support
- Laptop and desktop machine major issues like HDD issue, no display issue, no power issue, keyboard and mouse related issues
- Software installation
- Technical troubleshooting in laptop and desktop machine major issues like HDD issue, no display issue, no power issue, keyboard and mouse related issues
- Interaction with the client on the daily basis after doing the troubleshooting dispatch the part accordingly
Customer Care Executive
Allsec Technology
01.2017 - 09.2017
- Eight months experience with Allsec Technology in voice process as Customer Care Executive profile
- Sales experience in Card protection Plan with the SBI
Education
Master of Computer Application -
Amity University
Jaipur, Rajasthan01.2015
Bachelor of Computer Application -
Rajasthan University
01.2012
All India Senior School Certificate -
Rajasthan Board
01.2008
All India Secondary School Certificate -
Rajasthan Board
01.2005
Skills
- PHP
- SQL
- Power BI
- MS Excel
- Customer focus
- Expertise in subject matter
- Teamwork
- Multitasking capacity
- MS-OFFICE
- Networking (Rouer, Switch, Hub , Protocol)
- Active Directory
- DHCP
- DNS
- Network monitor Commands
- TCP/IP and OSI Model
- ITIL Process & Management
- Communication skills
- Remote takeover tools
- Administering Windows Active Directory
- MS-Outlook
- MS-Exchange
- VPN
- AD trust
- Forest/child domain architecture
- AD Sites and Services
- Security Group Membership
- ServiceNow
- Azure (Udemy Certification)
- AWS
- Cyber security encryption , decryption and cyber attacks
Mobile Numbers
- +917597246749
- +919902281487
Languages
- English
- Hindi
- Kannada (Basic)
Extracurricular Activities
Coordinator, Various clubs at AIIT (Book review), Amity University Rajasthan Participated in various extracurricular activities at different levels and platforms like Cultural Functions One week Army training certification, Amity University Manesar Campus Coach, Peak Impact Mentorship program mentoring and helping people Book club member, Unlimited potential inside, Last 2 years
Training
- Cyber Security Certification, APPIN TECHNOLOGY LAB, NOIDA
- Harnessing Intellectual Property & management for Growth and Prosperity, NRDC, Amity University Jaipur
- Effective communication workshop, John Maxwell certified leaders, Peak Impact Mentorship Association
- Six Week PHP Certification, HCL Carrier Development Coaching Center, Alwar
- Six Week Networking Certification, HCL Carrier Development Coaching Center, Alwar
- Six Months Training in web design using PHP, eptins, Jaipur
Disclaimer
I hereby affirm that all the information given above is true and correct to the best of my belief and knowledge.
- Personal, ashchn91@gmail.com
- Alternate, Ashishchauhan321@gmail.com
Personal Information
- Hobbies: Drawing, Playing Cricket, Music, Reading books, Public speaking
- Father's Name: Mr. B.S.Chauhan
- Date of Birth: 10/14/91
- Nationality: Indian
- Marital Status: Married
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Technical Support Representative
Concentrix
01.2018 - 01.2021
Customer Care Executive
Allsec Technology
01.2017 - 09.2017
Level L2 and SME
Unisys India Pvt
- Current
Master of Computer Application -
Amity University
Bachelor of Computer Application -
Rajasthan University
All India Senior School Certificate -
Rajasthan Board
All India Secondary School Certificate -
Rajasthan Board
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