Travelling
Ashish Choudhary
SAP BASIS Consultant
Whitefield, Bangalore
Summary
Dedicated SAP Basis professional with 5+ years of experience and a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand, with an excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
SAP Basis Team Lead
Accenture India Pvt. Ltd.
Bangalore
2021.03 - Current
- Promoted to team lead of customer service for displaying outstanding enthusiasm, coordinated responses, using business acumen and attention to detail to balance company and customer demands
- Built strong relationships with customers through positive attitude and attentive response. Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Mentored, oversaw and guided team members on service techniques necessary to foster proper completion of assigned duties.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used interpersonal and communication skills in interactions, enriching team collaboration, customer relationships.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Senior SAP Basis Consultant
TATA Consultancy Services
Bangalore
2017.07 - 2021.03
- Managed System Administration, Client Administration, User Security Administration, HANA Database Administration, License & Certificate Administration.
- Performed System Restarts, Kernel Upgrade, Parameter Changes, Client Copies, System Refresh, System Export, etc.
- Upgraded System Kernel, Support Packages, Software Add-ons, NetWeaver, BOBJ BI / DS etc.
- Installed new Application Server, Supported Language, Server Nodes, SMD Agent, etc.
- Designed deployment automation solutions using Shell Scripting to expedite implementation of SAP solutions.
- Delivered SAP training, user support and knowledge transfer to the team to solve functional and technical obstacles
- Performed root cause analysis on technical issues and developed effective resolutions.
Education
Bachelor of Technology - Computer Science Engineering
WBUT
Kolkata 2013.08 - 2017.06
Intermediate (+2) - Science
CBSE
New Delhi 2010.04 - 2012.03
Matriculation (10th) -
ICSE
New Delhi 2009.04 - 2010.03
Skills
Team Managementundefined
Interests
Cooking
Cars
Languages Known
- English
- Hindi
- Bengali
- Maithili
Timeline
SAP Basis Team Lead
Accenture India Pvt. Ltd.
2021.03 - Current
Senior SAP Basis Consultant
TATA Consultancy Services
2017.07 - 2021.03
Bachelor of Technology - Computer Science Engineering
WBUT
2013.08 - 2017.06
Intermediate (+2) - Science
CBSE
2010.04 - 2012.03
Matriculation (10th) -
ICSE
2009.04 - 2010.03
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