Ashish Choudhary
Bengaluru
Summary
Quality Assurance Lead Engineer with 10 years of experience driving exceptional product quality across the Salesforce platform suite. Proven track record of leading high-performing teams and delivering scalable QA strategies. I drive the full spectrum of quality operations: test management, defect lifecycle, automation frameworks, and release governance. I champion quality ownership across Agile teams while building sustainable, high-impact QA ecosystems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Lead
Khoros R&D Technologies
Bengaluru
07.2019 - Current
- Lead a blended team of seven QA engineers (manual and automation), supporting Salesforce CRM and Service Cloud, overseeing test strategy, execution, and cross-functional collaboration.
- Spearhead test planning for Khoros Community–Salesforce Integration, including end-to-end validation of case management workflows (creation, updates, closure) from both Salesforce and Community platforms.
- Design and execute test cases for key components: community messaging, case comments, postback comments, supervisor views, and Account-Contact Relationships.
- Specialize in testing Salesforce customizations—case validations, record types, triggers, and workflows—to ensure functional and regression integrity.
- Deliver scalable automation through 288 Selenium and TestNG scripts, cutting manual regression time by 60% per release.
- Manage release operations for Salesforce connector packages, ensuring timely, high-quality deployments to customer environments.
- Partner with Customer Support and Customer teams to troubleshoot sandbox and production issues related to deployments and Salesforce configurations.
- Perform REST and SOAP API testing to validate Salesforce workflow integrations. I have good experience with SOQL queries.
- Mentored over 20 QA engineers, fostering a high-performance culture, and enabling technical growth across global teams.
Senior Software Engineer (Quality Assurance)
Shell India Markets Pvt. Ltd.
Bengaluru
01.2018 - 07.2019
- Designed and executed end-to-end test scenarios for Salesforce Sales and Service Cloud, ensuring full lifecycle coverage and alignment with business processes.
- Led quality assurance for key modules like Objects, Data Models, Security, Process Builder, Workflows, Reports, and Dashboards.
- Collaborated with support and operations teams to facilitate seamless deployments to production orgs, minimizing post-release issues.
- Automated 450+ test cases using Selenium WebDriver, reducing manual test execution time by 25 hours per sprint.
Software Analyst
Hexagon AB
Hyderabad
06.2015 - 05.2017
- Collaborated with the Power, Process and Marine (PPM) team to validate complex workflows and data integrations across SmartPlant Foundation (SPF), Smart 3D (S3D), SmartPlant Instrumentation (SPI), and Piping and Instrumentation Design (PID) systems.
- Executed comprehensive end-to-end test scenarios by deeply analyzing end-user requirements to simulate real-world customer use cases.
- Automated the test infrastructure setup to mirror production-like environments, reducing test environment provisioning time by 70%.
- Gained hands-on experience with desktop application virtualization using Citrix XenApp and XenDesktop 7.6, supporting efficient remote test execution and deployment validation.
Education
B.Tech -
Vellore Institute of Technology
Vellore05.2015
Skills
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Test Management
- Release Management
- Cypress
- API Testing
- Stakeholder Management
- Selenium
- TestNG Framework
- Github
Certification
- Achieved ISTQB certification, demonstrating strong grounding in structured testing methodologies.
- Recognized Salesforce Trailblazer at Mountaineer Rank (24,225 points); completed multiple Trailhead badges and superbadges, reflecting strong platform proficiency and commitment to continuous learning.
Timeline
Quality Assurance Lead
Khoros R&D Technologies
07.2019 - Current
Senior Software Engineer (Quality Assurance)
Shell India Markets Pvt. Ltd.
01.2018 - 07.2019
Software Analyst
Hexagon AB
06.2015 - 05.2017
B.Tech -
Vellore Institute of Technology
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