ASHISH CHOUDHARY

Dynamic Senior Analyst with a proven track record at Valor Education and Software Services, excelling in customer support and problem-solving. Leveraged business analytics to enhance service quality, achieving 100% satisfaction rates. Skilled in CRM software and effective communication, I thrive in fast-paced environments, driving operational improvements and mentoring teams for success.

Dsat Mitigation Plan designed and implemented a data-driven mitigation strategy that successfully reduced DSAT (dissatisfaction) rates from 50% to 15% within 3 months, collaborated with cross-functional teams to identify core pain points, standardized issue-resolution workflows, and monitored real-time feedback, conducted regular analysis and coaching sessions to improve agent communication and empathy, directly improving customer satisfaction scores, and partnered with the Operations team to audit and identify inefficiencies in live support processes Initiated and executed more than three improvement plans targeting issue triaging, ticket resolution delays, and onboarding flows, resulting in a 30% reduction in average handling time (AHT) and improved team productivity through clearer documentation and workflow alignment.