Ashish Das

• Improved systems with addition of new features and infrastructure.
• Reviewed technical work of consultants and third-party support providers.
• Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.

Driving monthly service reviews & evolution forums with client & leadership, integration with project counterparts including proactive problem management, daily change calls and incident management

• Setting out standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs
• Providing assistance in designing, evaluating, and configuring server virtualization infrastructure in VMware
• Engaging & coordinating with vendors for critical issues, escalations & governance calls
• Preparing technical design documentation & implementation strategies towards addressing single points of failure in IT services used in the delivery of core business applications
• Performing new technology and product evaluations, vendor management, project scope and cost negotiations
• Assessing periodic vulnerability and performing penetration tests on IT systems, identifying root causes and devising mitigation controls on incidents

• Managed hardware issues like raid storage battery replacement, HDD additions, Memory, Perc battery etc on ESXi host
• Handled VSAN cluster issues, disk consolidation, host connectivity issues and other VMware related issues in the environment
• Analyzed and upgraded the RAM, CPU, Disks as per the requirement
• Ensured ESXi host patching/ VMtools upgradation via VMware Update Manager
• Performed capacity Analyzes for the servers and worked on problem records.

• Worked on Citrix XenApp Server 6.5 and Xen Desktop VDA Servers, store front, and Publishing of Application
• Monitored Virtual Machine’s & ESX servers (CPU, Memory, Disk and Network Utilization) for Security.

• Managed DHCP (Reservation, exclusion, creating new scope)
• Ensured daily basis tickets and maintained the priorities within SLA.

• Managed DHCP (Reservation, exclusion creating new scope)
• Created virtual machine in Hyper-V environment
• Worked in citrix environment and troubleshoot the issue of user with our own Citrix Team Knowledge about Citrix XenApp Server 6.5 and Xen Desktop VDA Servers, store front, and Publishing of Application.

• Managed Active Directory and creation of new user ID and to assign them a required permissions and Deletion of domain user IDs
• Ensured virus protection & cleaning, maintaining backups, carry audit of backup procedures
• Looked after the customer escalation and reaching up to the customer satisfaction.