Ashish Dash
Kolkata
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Customer-oriented Program Manager with over 22 years of experience in strategic planning and complex problem-solving. Expert in networking projects, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Manager
Sify Technologies Ltd
Kolkata
01.2014 - Current
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Assisted in developing training materials for new hires involved in the program activities.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Generated and delivered reports, program review presentations and other program status updates.
- Prioritized tasks and managed teams throughout multiple projects.
- Oversaw program compliance with requirements, schedule and budget.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
Team Leader
Datacraft India Ltd
BHUBANESWAR
09.2003 - 12.2013
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
- Organized client meetings to provide project updates.
Education
Bachelor of Science - Chemistry
07.1998
Skills
- Customer Service
- Team Development
- Strategic Planning
- Problem-Solving
- Work Planning and Prioritization
- Performance Monitoring
- Project Management
- P&L Management
- Program leadership
Certification
- CCNA 2003
- ITIL 2005
- Prince 2 Practitioner 2015
- PMI- PMP 2023
Accomplishments
* Appreciation from SBI AGM ITS on every year for successful year ending support.
Appreciation from Chief Post Master General for successful completion of project on time.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Manager - Sify Technologies Ltd
01.2014 - Current
Team Leader - Datacraft India Ltd
09.2003 - 12.2013
Sambalpur University - Bachelor of Science, Chemistry
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