ASHISH DOGRA
Gurgaon,India
Summary
Networking professional with 2+ years of experience in VPN Technologies, Network Security, and Cisco-based environments. Skilled in troubleshooting complex network issues and delivering secure, scalable solutions. Strong focus on SLA adherence, customer satisfaction, and enterprise support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Consultant
Capgemini Technology Services India Limited
Gurgaon
05.2024 - Current
- Delivered L2 technical support for global enterprise customers, ensuring strict SLA adherence and high customer satisfaction.
- Troubleshot complex VPN issues across IPSec, SSL VPN, and DMVPN environments, including Site-to-Site and Remote Access VPNs.
- Diagnosed network and security incidents using advanced tools such as Wireshark, CLI debugging, and Syslog analysis.
- Configured, maintained, and supported Cisco ASA, Firepower Threat Defense (FTD), ISR, and ASR routers.
- Performed deep packet-level troubleshooting and root cause analysis (RCA) to resolve critical production issues.
- Collaborated with internal TAC teams and engineering groups to escalate and resolve product bugs and complex cases.
- Assisted customers with secure VPN deployment, configuration best practices, and vulnerability remediation.
- Managed multiple support tickets efficiently, ensuring timely resolution and clear customer communication.
- Documented troubleshooting workflows, RCA reports, and knowledge base articles to improve team efficiency.
Education
Bachelor of Technology - Computer Science
Guru Nanak Dev University
Amritsar06-2023
Skills
VPN Technologies:
IPSec VPN, SSL VPN, AnyConnect, DMVPN, Site-to-Site VPN, Remote Access VPN, GRE over IPSec
Network Security & Firewalls:
Cisco ASA, Cisco Firepower Threat Defense (FTD), Firewall Configuration, NAT, ACLs, Failover, Security Contexts, Security Best Practices
Routing & Switching:
OSPF, EIGRP, BGP, VLANs, STP, VTP, DTP, CDP, HSRP, VRRP
Layer 2 & Network Security:
Layer 2 Security, Port Security
Network Services & Protocols:
DHCP, DNS, TCP/IP, AAA, TACACS, RADIUS, SAML, Active Directory (AD)
Troubleshooting & Monitoring Tools:
Wireshark, CLI Debugging, Packet Capture, Putty
Core Competencies:
Root Cause Analysis (RCA), Incident Management, SLA Management
Soft Skills:
Customer Support, Communication, Time Management, Cross-team Collaboration
Certification
- Cisco U (CCNA)
Awards
WOW Award – Best Performer (2025)
Recognized for outstanding performance in delivering L2 support, consistently meeting SLA targets, and achieving high customer satisfaction in Cisco TAC operations.
Websites, Portfolios and Profiles
http://www.linkedin.com/in/ashish-dogra-a189bb1b6
Hobbies and Interests
- Traveling – Exploring cultures and destinations
- Trekking – Completed four treks across varied terrains
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Associate Consultant
Capgemini Technology Services India Limited
05.2024 - Current
Bachelor of Technology - Computer Science
Guru Nanak Dev University