Ashish Dubey
Ghazipur
Summary
Energetic Customer Care Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Teleperformance
Jaipur
12.2023 - Current
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Diagnosed system errors and implemented solutions to resolve them.
- Documented all activities related to technical support including processes, updates, changes made.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Technical Support Representative
Technomas Solutions
Banglore
08.2020 - 12.2023
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Education
Bachelor of Business Administration - International Business Management
Aryan Internation College
Ajmer07-2016
Skills
- Customer Service
- Email correspondence
- Customer Relationship Management
- Documentation And Reporting
- Product Education
- Problem Resolution
- Customer Relations
- Computer Skills
- Active Listening
Personal Information
- Father's Name: Virendra Kumar Dubey
- Mother's Name: Kusum Dubey
- Date of Birth: 08/07/1997
- Gender: Male
- Nationality: Indian
Hobbies and Interests
Listening music, Surfing Internet.
Languages
English and Hindi
Disclaimer
I hereby declare that all the statement made in this resume are true, complete and correct to the Knowledge.
Contact
7752824344
ashishd899@gmail.com
Timeline
Technical Support Representative
Teleperformance
12.2023 - Current
Technical Support Representative
Technomas Solutions
08.2020 - 12.2023
Bachelor of Business Administration - International Business Management
Aryan Internation College
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