ASHISH RAWAT
Retail store Manager
Ghaziabad ,Uttar Pradesh
Summary
Highly energetic, proactive & customer-driven sales professional with extensive experience in E-Commerce and Automobile industry. Employs excellent leadership skills and multi-tasking strengths. Demonstrated ability to improve customer satisfaction, increase top line sales, and reduce costs.
Overview
7
7
years of professional experience
Work History
Senior Account Manager
OLX Autos
06.2021 - Current
- Accountable for monthly procurement of maximum cars & P&L of branch
- Leading and managing 10 team members by assigning and weekly review of their targets
- Developing, improving customer satisfaction and ensuring timely, relevant, accurate communication at all level
- Completes branch operational requirements by scheduling and assigning employees following up on work results
- Maintain the stability and reputation of the store by providing a safe and clean store environment
- Maintain operations by initiating, co ordinating and enforcing program operational and personal policies and procedures
- Protect employees and customers by providing a safe and clean store environment
- Maintain branch staff by recruiting, selecting, orienting and training employees
- Responsible for GMV growth every year
- Maintain the good relationship with the franchisee partner.
Senior Sales Consultant
Icegate, point one solution pvt ltd
08.2020 - 06.2021
- Expert in creating sales plays,writing call scripts,coaching reps
- Achieve sales goals by oraganizing amd directing quota-carrying sales peronal
- Establish the goals objectives of my team,assign tasks and review work so that they meet targets
- Lead team by example in key areas:prospecting,time management,funnel management.forecasting product knowledge and closong business.
Senior Relationship Manager
Acko Drive
10.2019 - 08.2020
- Selling new cars and Insurance
- Pitching products and/or services
- Maintaining fruitful relationships with existing customers
- Providing end to end solution for new car or insurance policy
- Maintaining healthy post sales relations,by providing frequent updates
- Playing the role of troubleshooter for my team.
Bharti Airtel (Airtel Payment Bank), BDM, NCR
12.2018 - 07.2019
- Identifying new sales leads
- Pitching products and/or services
- Maintaining fruitful relationships with existing customers
- When it comes to generating leads, day-to-day duties typically include:
- Researching organisations and individuals online (especially on social media) to identify new
- Leads and potential new markets
- Researching the needs of other companies and learning who makes decisions about
- Purchasing
- Contacting potential clients via email or phone to establish rapport and set up meetings
- Planning and overseeing new marketing initiatives
- Attending conferences, meetings.
Spice Retail Ltd, ASM
06.2018 - 12.2018
- Customer and staff handling
- Cash till handling and Bill making, DSR making
- Maintained friendly and professional customer interactions.
Executive
Nucleus Software Export Ltd
09.2017 - 06.2018
- The scope of voice of customer is to capture feedback from external customers, analyze and present the findings to the senior management, document concerns by logging in Project Management Tool and track them till closure
- Coordinate with International customers regarding voice of customer feedback
- Maintained friendly and professional customer interactions.
Seller support executive
Intelenet Global Service Pvt. Ltd
New Delhi
02.2016 - 09.2017
- To identify and evaluate opportunities improving the process and seller experience
- Analyzed customer needs and made arrangements adhering to company policies
- Handled escalated and upset calls, maintained and updated the outbound call reports
- Assisted training team with assistance from batch#2 to Batch#5
- Handled escalation calls, maintained and updated the reports whenever required
- Identify agent strengths and opportunities and report findings up to supervisors
- Coach agents on how to navigate through systems to find information needed for calls
- Assume responsibility for resolving team member escalations or queries in absence of team leader
- As a responsible and tenure team member, I helped train new employees and assist other CSRswith problems they encountered while interacting with seller over the phone; addressed, escalated customer questions and concerns
- Provided one on one coaching to CSRs in order to improve the agent’s ability to do their job more effectively & improve the seller experience
- Ensure all new query call activities are in accordance to set guidelines
- Share best practices and knowledge with colleagues and teams helping achieve the goals
- Ensure appropriate collection procedure maintain the customer service focus
- Answer calls professionally providing complete information, obtain complaint details and forward to appropriate department
- Follow up ensuring relevant actions are taken on sellers complaints
Education
MBA - Marketing & Sales
B.com - undefined
12th - undefined
10th - undefined
Skills
Customer service & satisfactionE-Commerce sales, NegotiationBrand positioningDeveloping and Managing BranchProcurement, Revenue GenerationTeam player, adaptability in natureHigh attention to detail and takes ownership of issues
Customer Relations
Sales expertise
Researched sales leads
Brand Management
Team Training
Sales analysis
Account development
Management collaboration
Cold Calling
Customer Relations
Operations
Digital marketing
Accomplishments
- Consecutively Highest I2P in PAN India
- Awarded For ZERO TOLERANCE in Inspection
- Every year I got On Track Rating by Naspers.
Timeline
Senior Account Manager - OLX Autos
06.2021 - Current
Senior Sales Consultant - Icegate, point one solution pvt ltd
08.2020 - 06.2021
Senior Relationship Manager - Acko Drive
10.2019 - 08.2020
- Bharti Airtel (Airtel Payment Bank), BDM, NCR
12.2018 - 07.2019
- Spice Retail Ltd, ASM
06.2018 - 12.2018
Executive - Nucleus Software Export Ltd
09.2017 - 06.2018
Seller support executive - Intelenet Global Service Pvt. Ltd
02.2016 - 09.2017
Amity University - MBA, Marketing & Sales
Maharaja Agrasen Mahavidyalya - B.com,
CBSC - 12th,
CBSC Board - 10th,