Ashish Gosain
New Delhi
Summary
Creative Content Associate known for high productivity and efficient task completion. Specialized in content management and development, and project management. Excel in teamwork, adaptability, and communication, ensuring seamless collaboration and project success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Content Associate
Adecco Middle East LLC (Client: Americana Group)
2021.05 - 2023.11
- Managed menus for mobile & web apps through CMS tools (Magento, NCR Aloha) for multiple brands in the middle eastern market (for e.g.: KFC, Pizza Hut)
- Proactively managed projects & tracked issues using JIRA with development & QA teams during new app/web launches
- Integrated menus across aggregator platforms (Talabat, Noon) for seamless ordering
- Collaborated with product & marketing on menu content strategy for app/web development.
Senior Content Associate
Axcess Pvt Ltd. (Simpli home)
2020.12 - 2021.04
- Effectively managed the online listing of products on various ecommerce platforms like Amazon, Wayfair, Home Depot, Overstock, and Cymax, ensuring detailed information, quality images, and engaging videos using Salsify
- Took charge of launching products on time and conducted regular audits to improve accuracy and searchability
- Collaborated with cross functional teams using Airtable to seamlessly assign tasks, share product statuses, and effortlessly locate and distribute pertinent data.
Senior Associate
Zomato Internet Pvt Ltd.
2018.03 - 2020.11
- Curated Zomato menus for restaurants, ensuring clarity and appeal
- Collaborating with teams managed menu-related issues and organized nationwide photo shoots for merchants
- Oversaw image quality, conducted professional photo shoots for listed restaurants, and contributed to high-profile brand shoots for the Zomato Catalogue.
Customer Service Representative
Concentrix Daksh Pvt Ltd.
2016.09 - 2018.03
- Ensured customer satisfaction by addressing product inquiries and queries via email, adhering to escalation policies
- Provided technical input for support knowledge base enhancement
- Managed escalation channels such as social media and calls, resolving issues promptly
- Identified recurring errors, escalating to appropriate contacts for resolution
- Supervised trainees, delivering timely performance reports.
Education
Bachelor's Degree - Commerce
Indira Gandhi National Open University
01.2016
GNIIT Software Engineering Diploma - Software Engineering
National Institute of Technology
Skills
- Client & Customer management
- CMS Tools (For E.g.: Magento, Salsify, Airtable)
- Project Management Tool (Jira)
- Microsoft Office
- AI Tools ( Gemini, Chat GPT, Google AI Studio)
- Detail oriented & Multi-tasking
Certification
- Google Project Management: Professional Certificate
- Google AI Essentials
- Adobe Photoshop
- Photography
Languages
- English
- Hindi
Timeline
Senior Content Associate
Adecco Middle East LLC (Client: Americana Group)
2021.05 - 2023.11
Senior Content Associate
Axcess Pvt Ltd. (Simpli home)
2020.12 - 2021.04
Senior Associate
Zomato Internet Pvt Ltd.
2018.03 - 2020.11
Customer Service Representative
Concentrix Daksh Pvt Ltd.
2016.09 - 2018.03
Bachelor's Degree - Commerce
Indira Gandhi National Open University
GNIIT Software Engineering Diploma - Software Engineering
National Institute of Technology
- Google Project Management: Professional Certificate
- Google AI Essentials
- Adobe Photoshop
- Photography
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