Ashish Gosain
New Delhi
Summary
Creative Content Associate known for high productivity and efficient task completion. Specialize in content management and development, and project management. Excel in teamwork, adaptability, and communication, ensuring seamless collaboration and project success.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Senior Ecommerce Web Associate
Simpli Home Pvt Ltd
08.2024 - Current
- Manage and optimize product listings on the company’s proprietary e-commerce platform, powered by Shopify.
- Utilizing Copy.ai and ChatGPT to enhance SEO, improve product copy, and boost discoverability.
- Develop and execute data-driven pricing strategies using Google Analytics to align with market trends, customer behavior, and inventory levels.
- Utilize Klaviyo to manage and analyze promotional email campaigns, ensuring targeted communication that drives customer engagement and sales.
- Collaborate with cross-functional teams, including sales, design, and product management, to coordinate new product launches and inventory planning.
- Implement website optimizations to improve user experience and conversion rates, including UX/UI improvements, and feature enhancements.
- Manage customer rewards and review programs using Zinrelo and Bazaarvoice, supporting promotional initiatives, ensuring compliance with brand standards, and leveraging customer feedback to enhance user experience and engagement.
Senior Content Associate
Adecco Middle East LLC (Client: Americana Group)
05.2021 - 11.2023
- Managed menus for mobile & web apps through CMS tools (Magento, NCR Aloha) for multiple brands in the middle eastern market (for e.g.: KFC, Pizza Hut)
- Proactively managed projects & tracked issues using JIRA with development & QA teams during new app/web launches
- Integrated menus across aggregator platforms (Talabat, Noon) for seamless ordering
- Collaborated with product & marketing on menu content strategy for app/web development.
Senior Content Associate
Axcess Pvt Ltd. (Simpli home)
12.2020 - 04.2021
- Effectively managed the online listing of products on various ecommerce platforms like Amazon, Wayfair, Home Depot, Overstock, and Cymax, ensuring detailed information, quality images, and engaging videos using Salsify
- Took charge of launching products on time and conducted regular audits to improve accuracy and searchability
- Coordinated with diverse teams using Airtable for task assignments and tracking product statuses.
Senior Associate
Zomato Internet Pvt Ltd.
03.2018 - 11.2020
- Curated Zomato menus for restaurants, ensuring clarity and appeal
- Collaborating with teams managed menu-related issues and organized nationwide photo shoots for merchants
- Oversaw image quality, conducted professional photo shoots for listed restaurants, and contributed to high-profile brand shoots for the Zomato Catalogue.
Customer Service Representative
Concentrix Daksh Pvt Ltd.
09.2016 - 03.2018
- Ensured customer satisfaction by addressing product inquiries and queries via email, adhering to escalation policies
- Provided technical input for support knowledge base enhancement
- Managed escalation channels such as social media and calls, resolving issues promptly
- Identified recurring errors, escalating to appropriate contacts for resolution
- Supervised trainees, delivering timely performance reports.
Education
Bachelor's Degree - Commerce
Indira Gandhi National Open University
01.2016
GNIIT Software Engineering Diploma - Software Engineering
National Institute of Technology
07-2015
Skills
- Client & Customer management
- CMS Tools (For Eg: Shopify, Magento, Salsify, Airtable)
- Project Management Tool (Jira)
- Microsoft Office
- AI Tools ( Gemini, Chat GPT, Copyai, Google AI Studio)
- Detail oriented & Multi-tasking
Certification
- Google Project Management: Professional Certificate
- Google AI Essentials
- Adobe Photoshop
- Photography
Timeline
Senior Ecommerce Web Associate
Simpli Home Pvt Ltd
08.2024 - Current
Senior Content Associate
Adecco Middle East LLC (Client: Americana Group)
05.2021 - 11.2023
Senior Content Associate
Axcess Pvt Ltd. (Simpli home)
12.2020 - 04.2021
Senior Associate
Zomato Internet Pvt Ltd.
03.2018 - 11.2020
Customer Service Representative
Concentrix Daksh Pvt Ltd.
09.2016 - 03.2018
Bachelor's Degree - Commerce
Indira Gandhi National Open University
GNIIT Software Engineering Diploma - Software Engineering
National Institute of Technology
Languages
- English
- Hindi
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