Ashish Gupta

Projects:

• Jan 2025 to present (Current Project): Colliers Salesforce Lightning Migration (UK)
• Jul 2024 to Dec 2024: Salesforce Net Zero Cloud implementation for International SOS (UK)
• Oct 2020 to Jun 2024: Avaya Oceana and Analytics (USA and Dubai)

Responsibilities:

• Monitoring and tracking of project activities throughout all the phases, i.e Design, Development, Testing, UAT, Production Deployment (Go-Live), and Hypercare support.
• Setting up the Governance structure, Coordination & Monitoring end to end Project activities i.e Development, Bug Fixing, Hotfixes, Change requests till their successful closure.
• Handling multiple Agile PODs/ Teams, Managing Scrum ceremonies: Sprint Planning ceremony, Daily Standup, Sprint Demo, and Sprint Retrospective calls.
• Representing clients calls e.g Project management review calls, Vendor management calls and Delivery review calls.
• Keeping track of key project deliverables, and making sure that we are committing and working as per the project scope, and there is no scope creep.
• Managing any impediments that the team is facing, and working towards the resolution of these impediments
• Managing the project coordination and involving all the relevant stakeholders to make sure that there is no bottleneck in the project delivery.
• Handled multiple GA (General Availability) releases of Oceana & Analytics Products with multiple features which are built using multiple technologies.
• Supported the migration from older versions to latest versions for the clients who are using Oceana & Analytics products.
• Working on Proposals & creation and renewal of SOW.

Project:

• Credit Suisse - Middleware Application Maintenance & Support

Responsibilities:

• Project Management, Service Delivery Management, Service Transition Management.
• Managed a successful service transition from Singapore to Pune, India, in 2013 and 2016, and from Denver, Colorado, USA, to Pune, India.
• Expertise in the working of RFPs and responding to RFPs by writing answers that show the capabilities of the organization for handling digital transformation and the adoption of Agile methodology.
• Expertise in facing audits, such as external ISO and PCI audits against offshore delivery, internal quality, delivery excellence audits against ITIL incidents, change, and problem management.
• Create and manage project plans, monitor and review project progress and timelines, adjust schedules and plans as needed, and identify and resolve issues to ensure project success.

Project:

• Vodafone Ireland Web Portal

Responsibilities:

• Operations management, ORACLE WebLogic Administration (Middleware), Java application support, Delivery management, ITIL Service Transition Management, ITIL Incident Management, ITIL Change Management, ITIL Problem Management, People Management & Vendor Management.

Project:

• CitiBank Middleware Application Maintenance and Support

Responsibilities:

• ORACLE WebLogic Middleware Administration, Java Application support

Project:

• Treasury & Security Services.

Responsibilities:

• ORACLE WebLogic Middleware Administration, Java Application support

Project:

• ORACLE Corporation - Product Management & Support

Responsibilities:

• ORACLE WebLogic Middleware Administration & Java, J2EE Application support for the Global Oracle customers

Project:

• Raipur Infotech Web Application Maintenance and Support

Responsibilities:

• Java Application Development and Application Support