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Ashish Hatwal
Training Operations Lead
Noida
Summary
An Instrumental Techno-Functional professional with 10 Years of experience in compound vertical of Training Management and Co-ordination broadly in Performance Management. An ambitious and self-motivated graduate who offers an array of practical & psychological knowledge and experience, a successful academic career, and special aptitudes for statistical and analytical skills. A confident and articulate Individual who applies a tenacious approach to all jobs, demonstrating an exceptional work ethic and a clear commercial focus in order to achieve targets and make a significant business contribution. Endowed with a passion for winning as evinced through demonstrated excellence in the academic areas. A proven team player with good communication and interpersonal skills who can effectively liaise with all internal and external associates.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Training Operations Lead
Moody's
12.2017 - Current
- Spearheaded training operations, ensuring seamless coordination and execution of global training programs.
- Progressed from Senior Training Coordinator to Training Operations Lead, demonstrating strong leadership and operational excellence.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Played a pivotal role in enhancing training effectiveness and employee engagement through innovative solutions
- Led a team of coordinators, providing mentorship and driving continuous improvement in training operations.
Senior Training Coordinator
NIIT
02.2015 - 12.2017
- Managed end-to-end training and development programs for NIIT and its clients, overseeing all daily training management and coordination activities.
- Led the communication framework for all instructor-led and virtual programs across the APAC region within the leadership and professional development vertical.
- Conducted training needs analysis, managed feedback collation, and streamlined the nomination process for all training interventions.
- Collaborated with business leaders and channel partners to create and maintain the monthly learning and professional development (L&PD) calendar.
- Scheduled and coordinated all aspects of classroom and virtual training, including location, materials, and attendance tracking.
- Compiled and reported on evaluation, attendance, and training data to monitor program effectiveness and completion rates.
- Managed inventory and distribution of training materials, ensuring compliance with all regulations.
- Led team meetings and focus groups to address root causes of client issues and implemented systematic solutions.
Customer Service Representative-(Data Analyst)
Serco India
06.2010 - 01.2011
- Designated as a "CSR- Customer Service Operations" and responsible for all day-to-day business operations related queries/problems.
- Interacting with customers by phone and e-mail concerning various issues.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Escalating the cases to the respective circles with proper maintenance of MIS.
- Capturing and applying customer feedback.
- Identifying the Process Improvement Areas (P.I.A.) and implementing the same on the current business environment.
- Handling all the escalated issues/concerns of customers and getting fixed them as per the defined TAT.
- Establishing Information and restructuring it as per Management’s requirements for better monitoring of business process.
- Responsibilities:
Education
Master of Arts - Public Administration
Jamia Millia Islamia
New Delhi 04.2001 -
Bachelor of Computer Applications - Computer Science And Information Technology
Punjab Technical University
New Delhi 04.2001 -
'O'-Level Diploma - Advance Level diploma in computer application
National Institute of Electronics & Information Technology (Erstwhile DOEACC)
New Delhi01-2008
12th - Science
St. Angels School
New Delhi01-2007
10th - Maths
St. Angels School
New Delhi01-2005
Skills
Acknowledgment of customer needs
Interests
Timeline
Training Operations Lead
Moody's
12.2017 - Current
Senior Training Coordinator
NIIT
02.2015 - 12.2017
Customer Service Representative-(Data Analyst)
Serco India
06.2010 - 01.2011
Master of Arts - Public Administration
Jamia Millia Islamia
04.2001 -
Bachelor of Computer Applications - Computer Science And Information Technology
Punjab Technical University
04.2001 -
'O'-Level Diploma - Advance Level diploma in computer application
National Institute of Electronics & Information Technology (Erstwhile DOEACC)
12th - Science
St. Angels School
10th - Maths
St. Angels School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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PERSONAL DOSSIER
Hindi
English
PERSONAL DOSSIER
- Date of Birth: 1989-11-19
- Permanent Address: Elite Homz, Sector 77, Noida -201301
- Marital Status: Married
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