Summary
Overview
Additional Information
Skills
Accomplishments
Certification
Education
Work History
Work Availability
Timeline
Hi, I’m

Ashish Jain

Techno-Functional Delivery Manager
Ashish Jain

Summary

Experienced Senior Manager specializing in Solution Delivery, excelling at orchestrating multiple projects concurrently with precision, while driving business growth and efficiency through strategic planning and executing key improvements. Proficient in cultivating an open culture of information exchange and dedicated to streamlining processes, reducing costs, and optimizing organizational efficiency. Actively pursuing new opportunities with a growth-oriented company

Overview

23
years of professional experience
12
years of post-secondary education
11
Certifications

Additional Information

  • Strategic project planning, product road map planning, and budget planning for driving business growth and efficiency.
  • Effective management of multiple projects simultaneously, ensuring project sign-off and precise risk management.
  • Cultivating an open culture of information exchange and collaboration with clients, while efficiently handling change control and work order management.
  • Streamlining processes, reducing costs, and enhancing organizational efficiency through scope planning, delivery management, and vendor management.
  • Expertise in IT project and program management, utilizing Agile and Hybrid principles.
  • Leading end-to-end software development projects across the SDLC stages: analysis, design, implementation, and production support.
  • Assessing risks, creating mitigation and contingency plans, and implementing Agile-based iterative development models with DevOps, CI/CD, TDD, and BDD.
  • Participating in system specification reviews to ensure alignment with software architecture.
  • Serving as a Scrum Master, overseeing project planning, monitoring, controlling, and configuration.
  • Ensuring adherence to CMMI quality processes through internal/external audits.
  • Strong skills in IT application support, collaboration, team-building, and communication.
  • Conducting business analysis, requirement studies, and functional specification, including application integration.
  • Coordinating resources, tracking projects, and providing status reports to clients.
  • Conducting code reviews, optimizations, testing, and UAT for high-quality application delivery.
  • Mapping business processes, defining specifications, and ensuring successful project outcomes.
  • Resolving client issues, designing product solutions, and managing process development.
  • Leading technical, cross-functional, and remote teams for scalable IT solutions using Microsoft and Open Source technologies.
  • Keeping up with research and development of the latest web and mobile technologies.
  • Ensuring quality delivery, team management, and effective project processes for web and desktop applications.
  • Establishing communication channels, providing progress reports, and assessing risks throughout the SDLC.
  • Coordinating interdependencies and interdepartmental collaboration across projects.
  • Utilizing project management skills for planning, monitoring, controlling, and defining coding guidelines.
  • Successfully handling fixed price and T&M projects in the onsite/offshore model.

Skills

Program & Project Managementundefined

Accomplishments

  • Created project assets and tailored project processes based on banking customer requirements, setting and monitoring quality goals and leading process improvement initiatives.
  • Successfully interacted with customers from the RFP stage to understand and meet their requirements.
  • Managed mid-to-large size project teams of up to 125 personnel for national and international accounts.
  • Efficiently handled operations related to project delivery and post Go-Live stages.
  • Developed customizable solutions, overseeing both Assessments and Content Delivery.
  • Implemented SEI CMM processes applicable to various projects, ensuring adherence to project implementation life cycle and management processes.
  • Maintained quality documentation as per SEI CMM standards across all relevant areas of work and deliverables.
  • Conducted milestone analysis, generated reports, scheduled projects, and tracked margins, while identifying value-adding processes.
  • Re-engineered a legacy VB 6 application with no technical documentation into a web application.
  • Created product-based and technology-independent Solution Accelerators for Education, Exports, and BFSI industries, contributing to customer wins.
  • Directed IT engineering services and operations in areas such as Business Solutioning, Product Engineering & Development, Application Management, Transformation & Integration of Enterprise Systems, and Quality & Process management.
  • Implemented MLC component to deliver high-quality and interactive content, manage classes, courses, schedules, and standards reporting.
  • Designed a workflow system for competitive insurance quotations.
  • Monitored project performance using tools like Blazemeter and JMeter, taking corrective actions for variances to the plan.
  • Delivered customized applications for Export documentation and Shipment Monitoring, resulting in significant time savings and improved quality.
  • Developed a framework for the QA team using Selenium and TestStack/White.
  • Implemented a mechanism to prevent unauthorized access to the application and enforce licensing restrictions.
  • Developed and implemented EDI logics for multiple exporters and buying houses, including importing sample images from Excel sheets.
  • Implemented Tincan API's and SCORM 2004 to track learner's activities in an LMS.

Certification

PMI Agile & PMI Waterfall

Education

IIT Kharagpur

Certificate in Software Engineering from Software Engineering
05.2020 - 11.2020

Swami Vivekananda Subharti University

Master of Science from Information Technology
06.2016 - 06.2018

National Institute of Computer Technology

Advanced Post-Graduate Diploma from Computer Application
04.2000 - 04.2002

National Institute of Sales

Post Graduate Diploma from Sales & Marketing
03.1996 - 04.2000

Delhi University

Bachelor of Commerce from Commerce
04.1997 - 07.2000

Work History

Marsh McLennan Global Services
Pune

Senior Manager
12.2022 - Current

Job overview

  • Managed a diverse global team comprising developers, QA professionals, and Scrum Masters, while establishing a Center of Excellence (CoE) team for transforming legacy systems in the insurance broking domain.
  • Utilized a low-code framework, specifically Unqork, and workflow tools to develop Placement and Policy Management Solutions for comprehensive client insurance servicing value streams.
  • Played a key role in product engineering strategy, collaborating closely with enterprise architectures to define the product landscape and aligning it with customer needs.
  • Led offshore and onshore delivery management, overseeing the technical deliverables of multiple concurrent projects.
  • Demonstrated a strong understanding of client needs, requirements, and expectations, and formulated appropriate solutions to address them effectively.

EPAM Systems

Project Manager
09.2018 - 11.2022

Job overview

  • Provided leadership and direction in technology and product development, making architectural decisions to support growth and business agility.
  • Recommended resource allocation and established effective communication channels throughout the organization.
  • Interpreted and coordinated client's needs and enhancements, ensuring product customization and collaborating with the technical team to deliver solutions within specified schedules.
  • Led the architecture, analysis, design, and development of various products and services.
  • Led teams in collaboration with clients, product owners, and onsite coordinators, facilitating SCRUM meetings, SPRINT reviews, and SPRINT retrospectives.
  • Participated in senior management reviews to assess project progress.
  • Reported key performance indicators (KPIs), critical success factors (CSF), and milestone metrics, ensuring the achievement of key metrics, quality standards, and productivity goals for the project. Prepared reports and data for project metrics, dashboards, and balanced scorecards.
  • Defined and maintained solution and enterprise-based architecture frameworks, making informed trade-offs for integrating, consolidating, and eliminating technologies while maximizing reuse based on the roadmap and overall target architecture.

Icreon Communications Pvt. Ltd

Project Manager
12.2015 - 09.2018

Job overview

  • Led, mentored & monitored the performance of team members to ensure higher productivity & efficiency
  • Administered the operations of interviewing and backfilling offshore architects & technical leads
  • Reviewed & approved test cases and results of critical projects; identified & highlighted risks & issues in project followed by appropriate escalation
  • Provided post-implementation, application maintenance and enhancement support to client with regards to the application
  • Steered the strategy development, business and operational transformation execution, business / technology solution delivery and business development
  • Drove execution of major projects / programs from the stage of creation; managed budgets to keep a close track of project delivery related schedules; planned & controlled project deliverables, costs, time schedules and milestones
  • Directed large-scale business solution architecture and design efforts; developed and maintained application architectures for various business functional areas; resolved integration and interface issues between various applications or systems with focus to optimize application performance and scalability

Nagarro Software Pvt. Ltd
Gurgaon

Technical Project Manager
12.2012 - 12.2015

Job overview

  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Partnered with project team members to identify and quickly address problems.
  • Achieved key metrics, quality standards, and productivity goals for the project, ensuring successful outcomes.
  • Prepared reports and analyzed project data to generate project metrics, dashboards, and balanced scorecards.
  • Facilitated the team by procuring necessary materials and hardware, while effectively coordinating with clients, product owners, and onsite coordinators.
  • Ensured the smooth execution of SCRUM meetings, SPRINT reviews, and SPRINT retrospectives with the team, promoting efficient collaboration and continuous improvement.

FSL Software Technologies Ltd
New Delhi

Vice President Technical
04.2010 - 12.2012

Job overview

  • Led and actively participated in the end-to-end development of multiple flagship products, demonstrating strong project management skills and technical expertise. Additionally, successfully customized applications for a leading white goods multinational corporation, meeting their specific requirements and delivering tailored solutions.
  • Increased company growth through collaboration with sales and marketing departments.
  • Identified opportunities to improve business process flows and productivity.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Established performance goals for department and provided methods for reaching milestones.

Core Projects and Technologies

01.2007 - 01.2010

Job overview

  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.

Trinity BPM Pvt. Ltd
Gurgaon

System Analyst
03.2006 - 03.2007

Job overview

  • Researched and adopted new technologies to add value to existing offerings.
  • Assessed data modeling and statistics to integrate high-level business processes with data rules.
  • Improved systems with addition of new features and infrastructure.
  • Enhanced interfaces to promote better functionality for users.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Assessed business requirements to create focused solutions.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Gathered requirements and performed gap analysis through design workshops with users.

Final Quadrant Solutions Ltd
Noida

Tech Lead
01.2005 - 01.2006

Job overview

  • Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Conducted data modeling, performance and integration testing.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.

FSL Software Technologies Ltd
New Delhi

Project Lead
11.2004 - 08.2005

Job overview

  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Led team of engineers in providing design and engineering solutions to various clients and market sectors.

MASPAR Solutions Pvt. Ltd
New Delhi

Project Lead
05.2000 - 11.2004

Job overview

  • Produced quality standards, checklists, report templates, and processes.
  • Partnered with project team members to identify and quickly address problems.
  • Met with customers and senior leaders team weekly to provide detailed project report and milestone updates.
  • Set up and managed team meetings.
  • Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
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Timeline

PMI Agile & PMI Waterfall

02-2023

Senior Manager

Marsh McLennan Global Services
12.2022 - Current

Microsoft Certified: Dynamics 365 Fundamentals (CRM)

09-2022

Microsoft Certified: Azure AI Fundamentals

06-2022

Certified Project Officer (CPO)

09-2021

Certified SAFe 5 Agilist

03-2021

Agile Software Development: Kanban for Developers

09-2020

IIT Kharagpur

Certificate in Software Engineering from Software Engineering
05.2020 - 11.2020

Basic Coaching Skills

04-2020

Project Manager

EPAM Systems
09.2018 - 11.2022

Swami Vivekananda Subharti University

Master of Science from Information Technology
06.2016 - 06.2018

Six Sigma Yellow Belt

05-2016

Prince2 Practitioner

03-2016

Project Manager

Icreon Communications Pvt. Ltd
12.2015 - 09.2018

Technical Project Manager

Nagarro Software Pvt. Ltd
12.2012 - 12.2015

Vice President Technical

FSL Software Technologies Ltd
04.2010 - 12.2012

Core Projects and Technologies
01.2007 - 01.2010

System Analyst

Trinity BPM Pvt. Ltd
03.2006 - 03.2007

Tech Lead

Final Quadrant Solutions Ltd
01.2005 - 01.2006

Project Lead

FSL Software Technologies Ltd
11.2004 - 08.2005

Project Lead

MASPAR Solutions Pvt. Ltd
05.2000 - 11.2004

National Institute of Computer Technology

Advanced Post-Graduate Diploma from Computer Application
04.2000 - 04.2002

Delhi University

Bachelor of Commerce from Commerce
04.1997 - 07.2000

National Institute of Sales

Post Graduate Diploma from Sales & Marketing
03.1996 - 04.2000
Ashish JainTechno-Functional Delivery Manager