Summary
Overview
Work History
Education
Skills
Custom Section
Languages
Personal Information
Timeline
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Ashish Jain

Ashish Jain

Delhi

Summary

The position is responsible for ensuring customer satisfaction for the assigned projects.

Dynamic professional with a strong background in customer relationship management and data analysis. Cultivates client loyalty through innovative retention strategies and exceptional service delivery. Committed to driving organisational success through strategic insights and effective team leadership.

Overview

22
22
years of professional experience

Work History

Sr. Manager- Customer Relationship Management (CRM)

Dasnac Group
New Delhi
01.2019 - Current
  • Planning and delivering CRM strategies across the company encouraging customer retention, customer loyalty and customer possession.
  • Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
  • Overseeing direct communications with customers through CRM.
  • Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
  • Ensure complete Customer relationship Management.
  • Ensuring maximum client renewals and help position brand.
  • Build and maintain various data reports for customer centered metrics.
  • Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
  • Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
  • Managing customer portfolios, Credit control operations, Achieving Monthly Target, getting payments in time by sending Demand Letters, Reminder Letters from time to time.
  • To collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
  • Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within operations & reporting team.
  • To maintain relationships with Partners (brokers/ property consultants) to ensure market penetration in the region.
  • Understanding competitive environment, Handling Banking relations, Possession & Registry etc.
  • Reporting Senior Management and taking all necessary approvals which are required.
  • Ensuring speedy resolution of queries & grievances to maximize client satisfaction level.
  • Dasnac is a leading real estate company that operates on key principles of professionalism and futuristic vision. Dasnac is driven by a passion to transform lives through its projects and possesses ample expertise in engineering, architectural layouts, development and building technologies. The company is known for its expertise in property development and is a key player in the north Indian markets. Dasnac stands for quality and commitment in markets it serves. From its founding, the group has been dedicated to creating and following the highest possible standards.
  • Customer Relationship Regarding their query for document.
  • Feeding Customer Data Base to software such as application, Receipt, Welcome Letter, Allotment Letter, TPA, PTM, Cancellation etc.
  • Generating Demand Letter, Reminders as per payment Plan.
  • Managing filing of necessary documents such as Demands, Allotments, TPA, PTM to Customer file as per schedule.
  • Inventory Management for different Projects.
  • Handling Banking Associates, Channel Associates, to coordinate with other functions on customer queries.
  • To follow up on outstanding collections data.
  • To ensure direct sales and after-sales support to the customers at the project.
  • Conducted performance evaluations, identifying areas for improvement and implementing bespoke training programmes.

Manager - Customer Relationship Management (CRM)

Parsvnath Group
05.2010 - 12.2018
  • Efficiently, effectively handled residential & commercial clients in Delhi, NCR, etc.
  • Administered a team of 4 members shouldered with the responsibilities related to, possession and registration of properties in Projects at Greater Noida, Gurgaon, Lucknow, Jodhpur, Derabassi, Pune and Sahibabad.
  • Maintaining and Updating Master Sheet of Projects.
  • Issuing FSA at the time of possession and settle down all the dues before registry.
  • Parsvnath Developers Limited one of India's leading Real Estate Developers, with pan India presence across 42 cities in 15 states. Parsvnath Group has taken an initiative and emerged as one of the prominent entities in the real estate industry in the country.

Medical Executive - Respiratory division

Lupin Ltd.
Meerut
03.2007 - 05.2010
  • Organizing appointments and meetings with community- and hospital-based healthcare staff.
  • Demonstrating or presenting products to healthcare staff including doctors, nurses and pharmacists.
  • Attending and organizing trade exhibitions, conferences and meetings. Reviewing sales performance.
  • Managing budgets.
  • Lupin Limited is the seventh-largest company by market capitalization; and the 10th-largest generic pharmaceutical company by revenue globally.

Medical Executive - Respiratory division

Cipla Ltd.
Haridwar
12.2005 - 03.2007
  • Calling on Doctors with pre-determined frequency to promote, discuss, and remind brands of the company in the assigned territory.
  • Meeting the company appointed authorized Wholesalers to ensure that sufficient stock is kept for distribution to retail chemists.
  • Occasionally joint working with managers and product executives for greater effectiveness of the calls.
  • Monitor and analyze data and market conditions to identify competitive advantages.
  • Cipla Limited is an Indian multinational pharmaceutical and biotechnology company, Cipla ltd. is a brand leader in Respiratory segment.

Medical Representative - Anesthesia division

Ind-Swift.Ltd.
Dehradun
07.2004 - 12.2005
  • Assess client's needs and present suitable promoted products.
  • Meet retail chemists to make sure that the brands are easily available.
  • Provide product information and deliver product samples.
  • Achieving assigned targets for every brand of the company.
  • Attending regular training programs for updating medical as well as pharmaceutical knowledge.
  • Ind-Swift is a leading pharmaceutical manufacturing and marketing company in India.

Education

MBA - Marketing and sales

Amity Distance Learning University

B.A - Pvt.

Choudhary Charan Singh University

Diploma in Pharmacy -

Siddaganga College of Pharmacy

Intermediate -

Chopra Govt. School

Secondary School of Exam -

Shri Hanumant Sec. School

Skills

  • Customer relationship management
  • Data analysis
  • CRM strategy
  • Client retention
  • Market analysis
  • CRM software proficiency
  • Communication skills
  • Problem resolution
  • Team leadership
  • Reporting skills
  • Customer relationship building
  • Strategic leadership

Custom Section

  • Responsiveness to customer queries and issues
  • Sound Knowledge of customer relations.
  • Good Working Interpersonal and Negotiation Skills.
  • Expert in 4 Qt Software, advanced excel, data analysis and presentation.
  • Team handling skills.

Languages

English
Hindi
Marwari

Personal Information

  • Responsiveness to customer queries and issues
  • Sound Knowledge of customer relations.
  • Good Working Interpersonal and Negotiation Skills.
  • Expert in 4 Qt Software, advanced excel, data analysis and presentation.
  • Team handling skills.

Timeline

Sr. Manager- Customer Relationship Management (CRM)

Dasnac Group
01.2019 - Current

Manager - Customer Relationship Management (CRM)

Parsvnath Group
05.2010 - 12.2018

Medical Executive - Respiratory division

Lupin Ltd.
03.2007 - 05.2010

Medical Executive - Respiratory division

Cipla Ltd.
12.2005 - 03.2007

Medical Representative - Anesthesia division

Ind-Swift.Ltd.
07.2004 - 12.2005

MBA - Marketing and sales

Amity Distance Learning University

B.A - Pvt.

Choudhary Charan Singh University

Diploma in Pharmacy -

Siddaganga College of Pharmacy

Intermediate -

Chopra Govt. School

Secondary School of Exam -

Shri Hanumant Sec. School

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Ashish Jain