Ashish Joseph
Product Management
Hyderabad
Summary
Instrumental in bringing 19+ years of varied experience in Product and Project Management, Business Analysis, Quality Assurance and Support roles for achieving ambitious goals in a challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Adaptable Software Engineering Manager keen to wrangle multiple simultaneous projects into streamlined, cohesive and profitable efforts. Firm believer in holistic and collaborative management strategies. Thrives on providing exceptional oversight and hands-on guidance guaranteed to improve throughput figures and quality metrics.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
Software Engineering Manager
Accenture
Hyderabad
7 2021 - Current
- Cultivated partnerships between business and delivery/engineering teams to holistically create Dashboards for top Insurance brokerage firms in US and UK
- Empowered team with Product vision and strategized product backlog by collaborating with stakeholders using agile principles for speed to market product within budget
- Drove high-level strategic planning of development efforts across multiple projects to optimize resource utilization and shorten development times by using reusable common components
- Collaborated with cross-functional teams to integrate several data sources to build reporting Dashboards on angular and power BI tech stack
- Led development on 4 simultaneous projects, multi-tasking across several deliverables while remaining in direct control of development paths
- Provided regular feedback to both junior engineers and senior leadership on individual performance metrics and observations
- Directly interacted with high-level customers to verify satisfaction and integrate feedback on in-process development projects.
Principal Business Analyst
Pramati Technologies Pvt Ltd
Hyderabad
03.2015 - 06.2021
- Instrumental in building Robotic Process Automation solutions for top US Insurance brokerage firms and Risk Placement Services - Transportation for quote generation on new policies and renewals for their risks from multiple Insurers
- Worked with top Insurers on building common solution which helps underwriters derive quotes under 40 minutes from 5-6 different carriers
- Proposed SMART Service Management Automation and Reporting tools for services wing of Insurance brokerage firms to optimize back office operations and improve efficiency
- (ROI within 1 yr) Developed short-term goals and long-term strategic plans to improve risk control and mitigation
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures
- Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Conducted gap analyses to identify areas where organization could improve its alignment with industry best practices.
Principal Quality Assurance Engineer
Pramati Technologies Pvt Ltd
Hyderabad
02.2010 - 03.2015
- Instrumental in building quality product Qontext, a social collaboration tool for enterprises
- Understood requirements as end user for collaborating documents with peers, co-creation using wiki supporting version history and contextual search using keywords and delivered quality solution
- Integration of our product on CRM tools like Netsuite, Salesforce, Yammer
- Gathered data on integration issues and vulnerabilities and outlined improvement recommendations
- Assessed software bugs and compiled findings along with suggested resolutions for development team members
- Drove corrective and preventive actions at leadership level to accomplish project closure and recurrence control, providing necessary resources and clearing roadblocks
- Created accurate and successful test scripts to manage automated testing of certain products and features.
Technical Support Specialist
Dell
Hyderabad
05.2007 - 02.2010
- Instrumental in pilot project Dell On Call (fee based support for premium customers) in resolving technical issues
- Assisted customers not only with technical but also upsell service contracts and provide complete solution with Dell sales too
- Developed and tested new product offerings prior to release to assist development team in bug identification
- Diagnosed system and hardware issues and supported with Microsoft Windows product support using virtual connect to resolve their software issues
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Resolved multiple technical support inquiries per day and supervised team in parallel.
Support Engineer
Nipuna Services Ltd
Hyderabad
02.2005 - 03.2007
- Assisted consumers with their technical queries on Bellsouth and AT&T Internet Service Providers
- Patched software and installed new versions to eliminate security problems and protect data
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Reviewed engineering design proposals and completed drawings to determine feasibility of each plan and assess conformance with both safety and sound engineering practices standards
- Wrote authoritative engineering specifications to clear up avoid confusing in field regarding design parameters or functions.
On Job Trainee
Wipro
Hyderabad
- Asset management trainee for Wipro Infotech Using windows server commands tracked assets and helped troubleshoot hardware and connectivity issues
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Demonstrated respect, friendliness and willingness to help wherever needed
- Oversaw daily operations to ensure high levels of productivity.
Education
Masters in Business Administration - Data Science and Business Analytics -
Shiv Nadar University
Associate of Science: Bachelors in Computer - undefined
Dr C.V.Raman University
Associate of Science: Mathematics And Computer Science - undefined
Little Flower Jr College
High School Diploma - undefined
St Patrick's High School
Skills
Product Vision and Strategy
Product Lifecycle Management
Delivery Management
Risk mitigation planning
Stake Holder Management
Robotic Process Automation
Business Analysis
Project Management
Project Planning
Agile Methodology
Certification
12/01/20, Certified Scrum Master
Accomplishments
- Built SMART tool for back office process and improved operational efficiencies.
- Built custom solutions using RPA tool for underwriters with quicker quote generation using 4-5 different insurers with best risk coverage.
- Cross collaboration with project team and upstream teams of different technology stack for interdependencies during the development phase of reporting tool for Insurance Brokerage firms.
- Supervised multiple teams in parallel, each sized of 4-6 staff members.
- Avid cyclist and half marathoner, who loves to hear out problems empathize and provide solutions that add value to clients.
Languages
English
Hindi
Malayalam
Telugu
Tamil
Interests
Passionate to know how things work
Biker, runner, adventure seeker, love trekking
I love to travel, go on bike trips, half marathoner, cyclist, love outdoor adventure sports and trekking. Next on the list to conquer is Everest Base Camp - April 2025
Timeline
Principal Business Analyst
Pramati Technologies Pvt Ltd
03.2015 - 06.2021
Principal Quality Assurance Engineer
Pramati Technologies Pvt Ltd
02.2010 - 03.2015
Technical Support Specialist
Dell
05.2007 - 02.2010
Support Engineer
Nipuna Services Ltd
02.2005 - 03.2007
Software Engineering Manager
Accenture
7 2021 - Current
On Job Trainee
Wipro
Masters in Business Administration - Data Science and Business Analytics -
Shiv Nadar University
Associate of Science: Bachelors in Computer - undefined
Dr C.V.Raman University
Associate of Science: Mathematics And Computer Science - undefined
Little Flower Jr College
High School Diploma - undefined
St Patrick's High School
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