A vibrant performance driven professional with 18 years of rich combined expertise in operations with key focus on driving SLA's, Team Mgmt, Process Improvements. A creative thinker, luminary problem solver and decision maker who balances the need of employee and organizational mandate. Proficient in spearheading process improvement projects and setting priorities for improving competence of the workforce. Capable in collaborating with different stakeholders to identify and quickly address problems in any area.