Ritu Massy
New Delhi
Summary
Experienced Stock Manager with a proven track record in inventory management and supply chain coordination at Bright Sign Enterprise. Demonstrates strong problem-solving skills and proficiency in Microsoft Office, ensuring accurate data entry and system updates. Previous roles as a Computer Operator at Maharishi Valmiki Infection Diseases Hospital and BIUS Media Monitor involved maintaining optimal computer operations through hardware maintenance and system troubleshooting. Skilled in order processing, product labelling, and achieving efficient stock replenishment. Career goal includes leveraging extensive experience to enhance operational efficiency in dynamic environments.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Customer Care Representative
Bright Sign Enterprises
New Delhi, India
02.2024 - 03.2025
- Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
- Handled high-volume telephone calls to address and resolve customer queries.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
Telesales Agent
AP Infotech Pvt Ltd
New Delhi, India
08.2023 - 01.2024
- Connected with prospective customers via telephone or email to share available products and services.
- Adapted sales strategy based on personal profiles and customer needs.
- Conducted follow-up calls to assess customer satisfaction and gather feedback for continuous service enhancement.
- Delivered personalised customer service by actively listening to concerns and tailoring solutions to meet individual needs.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
Education
Bachelor of Education -
Mahatma JyotibaPhole Rohilkhand University
01.2017
Bachelor of Computer Application -
Mahatma JyotibaPhole Rohilkhand University
01.2014
12th -
R.S. Inter College
01.2012
10th -
U.P. Board
Skills
- Confidence
- Problem-solving
- Critical Thinking
- Management Skills
- Team Leadership & Team Work
- Communication Skills
- Negotiation
- Internet & E-mail Operations
- Word
- Excel
- Power Point
Languages
Hindi
Proficient
C2
English
Upper Intermediate
B2
Personal Information
- Date of birth: 1993-09-13
- Gender: Female
- Nationality: Indian
- Marital status: Married
- Religion: Christian
Hobbies and Interests
- Reading Books
- Listening Music
Additional Qualifications
- Office Assistant, Windows, MS Word 2010, MS Access 2010, MS Excel 2010, MS Power Point 2010, Basics of Internet, Personality Development & Integration with Office Routine
- Account Assistant, Computer Basics, Windows, MS Word 2010, MS Excel 2010, Computer Practical Accounting with Tally 9 ERP2, Personality Development & Integration with Office Routine
Timeline
Customer Care Representative
Bright Sign Enterprises
02.2024 - 03.2025
Telesales Agent
AP Infotech Pvt Ltd
08.2023 - 01.2024
Bachelor of Education -
Mahatma JyotibaPhole Rohilkhand University
Bachelor of Computer Application -
Mahatma JyotibaPhole Rohilkhand University
12th -
R.S. Inter College
10th -
U.P. Board