Ashish Juneja
New Delhi
Summary
Customer-oriented Store General Manager offering several years of experience in retail operations, sales and service. Team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
Work History
Store General Manager
Van Heusen - Madura Fashion & Lifestyle
Delhi - South Extension
07.2023 - Current
- Preparing detailed reports on store operations such as stock levels, financial performance, sales reports & employee productivity.
- Review daily store activities including cash flow management, expense tracking and shrinkage control.
- Evaluating employee performance against established goals on a regular basis.
- Resolving customer queries promptly while maintaining excellent customer service standards.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delegating KRA's to staff.
Senior Store Manager
Van Heusen - Madura Fashion & Lifestyle
Delhi - South Extension
10.2022 - 06.2023
- Coordinated promotional events such as sales campaigns or special offers to drive business growth.
- Analyzed financial data to identify trends in market and develop strategies accordingly.
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Conducted performance reviews for employees in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Store Manager
Van Heusen - Madura Fashion & Lifestyle
NCR - Mall Of India, Noida
07.2021 - 09.2022
- Prepared monthly reports on absolute numbers & expenses.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
Assistant Store Manager
Van Heusen - Madura Fashion & Lifestyle
Delhi - V3S Mall & Connaught Place
01.2018 - 06.2021
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided training to new employees on company policies and procedures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Retail Management Trainee
Van Heusen - Madura Fashion & Lifestyle
Delhi - South Extension
06.2016 - 12.2017
- Audited stockroom shelves on a daily basis to ensure organization was maintained.
- Organized store promotions, displays, and window dressing.
- Managed daily operations of the store, including opening and closing procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
B.SC - Hospitality & Hotel Administrations -
Delhi Institute of Hotel Management And Catering Technologies
06-2016
12th -
New Green Field School, New Delhi
01.2013
10th -
New Green Field School, New Delhi
01.2011
Skills
- Work Planning and Prioritization
- Employee supervision and motivation
- Sales Analysis
- Inventory Management
- Operational Efficiency
- Strategic Thinker
- Team Building and Leadership
- Customer Service Management
- Employee Scheduling
Locationpreference
North India (Preferably Delhi NCR)
Accomplishments
- Achieved pan India ever highest single month sale in November, 2019 (1.5 Cr)
- Achieved 48% like to like growth at YTD level in FY 2018-2019
- Achieved highest SSPD of 226 in FY 2018-2019
- Achieved best store of the year award for consecutive two years in 2018-2019
- Achieved best VM store for all the stores
- Achieved best annualized store award in FY 2022
Personal Information
- Father's Name: Mr. Raj Kumar Juneja
- Date of Birth: 08/22/1995
- Nationality: Indian
- Marital Status: Married
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Store General Manager
Van Heusen - Madura Fashion & Lifestyle
07.2023 - Current
Senior Store Manager
Van Heusen - Madura Fashion & Lifestyle
10.2022 - 06.2023
Store Manager
Van Heusen - Madura Fashion & Lifestyle
07.2021 - 09.2022
Assistant Store Manager
Van Heusen - Madura Fashion & Lifestyle
01.2018 - 06.2021
Retail Management Trainee
Van Heusen - Madura Fashion & Lifestyle
06.2016 - 12.2017
B.SC - Hospitality & Hotel Administrations -
Delhi Institute of Hotel Management And Catering Technologies
12th -
New Green Field School, New Delhi
10th -
New Green Field School, New Delhi
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