ASHISH KADAM

• FTE: Scope: 25 to 450+
• Responsible for delivering projects against agreed scope, budget, schedule & customer expectations. Also, responsible for providing monthly financial and technical updates of any known issues/risks to Leadership Team
• Responsible for co-ordination of UAT, governance gates, and ensuring that both the business and technology areas are ready to accept the new changes into their operating model
• Manage regular senior level collaborative meetings between vendor and business, ensure there are metrics across all KPIs to ensure performance management
• Executive management status reporting across all relevant Vendor Management activities
• Working in the areas of commercial management, sourcing initiatives, project management, accounting/finance, invoicing and consumption management
• Lead on-boarding of new services/contracts to the team and ensure correct transition with adherence to standard consumption management processes
• Lead upcoming projects and on-demand tasks such as savings initiatives, audits or data requests
• Present business case to leadership team to obtain sign-off and project funding
• Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions

Responsible for delivering projects against agreed scope, budget, schedule & customer expectations. Also, responsible for providing monthly financial and technical updates of any known issues/risks to Senior Manager

Job Profile:

Initiation

· Manage project risks and scope creep to identify potential problems and

proactively identifying solutions to address them in advance.

· Identify all assumptions and constraints that must be taken into consideration prior to the initiation of the project.

· Identify high-level risks associated with the project and possible mitigation strategies

· Work in conjunction with Project Owner/Senior Programme Manager to obtain necessary approvals and sign-offs from project sponsors, business sponsors, etc. in order to proceed with the planning of the project

Planning

· Prepare Knowledge Transfer plans,

o Stage gate plans,

o Service rehearsal plans.

Execution

· Carry out the project plan by performing the activities included therein.

· Evaluate overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards.

· Develop individual and group skills to enhance project performance.

· Make needed information available to project stakeholders in a timely manner.

Monitoring and Controlling

· Coordinate changes across the entire project by controlling changes to project scope, project schedule and project budget.

· Monitor specific project results to determine if they comply with relevant quality standards and identifies ways to eliminate causes of unsatisfactory performance.

· Collect and circulate performance information such as status reporting, progress measurements and forecasting.

· Responds to changes in risk over the course of the project.

· Measures performance against baseline.

· Measure ongoing activities.

· Identify correct actions and additional risks as a result of execution stage

Closure

· Generate, gather and distribute information to formalize phase or project completion.

· Obtains formal sign-off from the main stakeholders and ensures acceptance on the final product.

· Document all the information from the project and organize it neatly so that it can be revisited when necessary.

· Updates lesson learnt database, so that all team members can go through it and reflect on what went right or what went wrong during the project.

· Handovers project deliverables to the Operations Team.

To manage and support team in delivery of their projects:

· Supervise day-to-day working of the team to ensure that all the projects handled by the team are managed in the most effective way.

· Understands the current capability of individuals and the team, trains, coaches, and develops them to execute complex projects.

Interact with corporate functions:

· Third-party Contractors - Manages subcontractors and third-party providers and takes corrective action as required.

· Technology - Work with technology teams, ensuring equipment and resources are adequately available to support transition project needs.

· Seating & Planning – Agreeing on the location, seating requirements and staffing requirements with the planning team.

· Operations - Working with the operations teams, ensuring production resources are adequately available to support transition project needs.

· HR - Ensure staff's compliance with company policies

• Managing day-to-day planning and operations of the team ensuring that it continuously delivers on quality, speed and accuracy within the agreed upon Performance Indicator and Service Level Agreement frameworks
• Meeting Key performance measures include Quality & End Customer Satisfaction, Productivity & Utilization and Attrition management
• Formulating & implementing initiatives to achieve operational efficiencies & targets while ensuring a consistently high level of quality on key deliverables including end-customer satisfaction
• Conducting regular performance reviews with the teams in terms of Productivity, Quality & Utilization
• Ensuring adherence to key compliance parameters; both process and organization driven
• Conducting weekly reviews and auditing Supervisors and ensuring adherence to processes & policies
• Analysis on Key deliverables and implementing action items around the same
• Coordinating with the Service Manager on scheduling, team resource planning
• Capacity planning and schedule optimization in close conjunction with the Workforce Management Team
• Liaising with the client-site and coordinating with the on-site Relationship Manager on day-to-day operational activities
• Analyzing MIS reports on Quality and Productivity in order to capture trends and cater to Process Improvements and Training Needs
• Performance Appraisals, Retention Schemes and Rewards & Recognition to ensure employee motivation
• Initiatives for Process Improvement:
• Automation:
• Productivity enhancement by QTP tool which reduced manual Intervention reduced the size of team from 32 to 22
• Audit Rationalization:
• Rationalized the audit process which gave a saving of 4 FTEs in the process.