Summary
Overview
Work History
Education
Skills
Accomplishments
Application/Technical Skill set
Languages
Certification
Timeline
Generic
Ashish Kapoor

Ashish Kapoor

Chandigarh

Summary

  • Directed technical service initiatives across chromatography and spectroscopy, focusing on timely installation and maintenance.
  • Mentored a team of engineers, fostering skills development and performance improvement. Partnered with cross-functional teams to enhance service quality and reduce incidents.
  • Cultivated customer relationships, achieving high satisfaction and repeat business.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Field Service Engineer/Spectro Team Lead

Agilent Technologies
Chandigarh , Ambala
08.2012 - Current
  • Senior professional with 14 years of experience in field service engineering and team leadership
  • Led cross-functional teams to implement process improvements and deliver tailored customer solutions, supporting business growth
  • Recognised for enhancing customer satisfaction, developing team capabilities, and executing technical and application projects

Education

Master of Pharmacy - Pharmacy

Rayat and Bahra Group of College
Ropar, PB
01-2012

Bachelor of Pharmacy - Pharmacy

Guru Gobind singh college of pharmacy
Yamunanagar, HR
01-2010

Skills

  • Team Management
  • Strategic Planning & Execution
  • Business Development
  • Customer Relationship Management
  • Project Management & Coordination
  • Technical Troubleshooting & Problem Solving
  • Process Optimization & Continuous Improvement
  • Training & Development
  • Cross-Functional Collaboration
  • Problem-Solving & Root Cause Analysis
  • Communication & Interpersonal Skills

Accomplishments

  • H2 FY25 Excellence Champion Award (Achievement category)
  • H1 FY26 Excellence Champion (Elite Category, Top 12 globally)
  • APAC Excellence Award Winner (International)
  • High Achiever Award (International)
  • District Champion Award winner
  • Long Service Award

Application/Technical Skill set

  • HPLC: Installation / Qualification / Repair / Troubleshooting / Preventive Maintenance: 1100, 1200, 1260 Infinity, II & III, 1290 Infinity II & III,
  • GC-HS: Installation / Qualification / Repair / Troubleshooting / Preventive Maintenance: 6890, 7820, 7890, 8860, 8820 ALS, 7694 HS, G1888, 7697
  • Software: Installation / Qualification / Resolving issues by demonstrating / exploring all features including all Software’s in all Agilent portfolio: Chemstation, Open Lab, Open Lab CDS
  • Chromatography Application Support: Supported Customer as district Lead in overcoming Method Transfer challenges, Replication of Agilent Application notes at Customer site, Method based troubleshooting.
  • Spectroscopy: Instrument / Software / Application Support ICP-MS SQ/TQ, ICP-OES, AAS, UV-VIS & FTIR: Installation / Qualification / Repair / Troubleshooting / Preventive Maintenance Spectro Software: Installation / Qualification / Resolving issues by demonstrating all Software features e.g., Mass Hunter, WinUV, Spectra Spectro
  • Application Support: Pharma and Food Elemental Analysis Support including LC-ICP-MS Speciation for Arsenic, Chromium and Methyl Mercury, Semi conductor-based applications

Languages

Hindi
Proficient
C2
English
Proficient
C2

Certification

  • Leadership Skills Certified by IIM-Ahmedabad
  • Strategic Management Certified by IIM-Kashipur

Timeline

Senior Field Service Engineer/Spectro Team Lead

Agilent Technologies
08.2012 - Current

Master of Pharmacy - Pharmacy

Rayat and Bahra Group of College

Bachelor of Pharmacy - Pharmacy

Guru Gobind singh college of pharmacy
Ashish Kapoor