Directed technical service initiatives across chromatography and spectroscopy, focusing on timely installation and maintenance.
Mentored a team of engineers, fostering skills development and performance improvement. Partnered with cross-functional teams to enhance service quality and reduce incidents.
Cultivated customer relationships, achieving high satisfaction and repeat business.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Field Service Engineer/Spectro Team Lead
Agilent Technologies
Chandigarh , Ambala
08.2012 - Current
Senior professional with 14 years of experience in field service engineering and team leadership
Led cross-functional teams to implement process improvements and deliver tailored customer solutions, supporting business growth
Recognised for enhancing customer satisfaction, developing team capabilities, and executing technical and application projects
Education
Master of Pharmacy - Pharmacy
Rayat and Bahra Group of College
Ropar, PB
01-2012
Bachelor of Pharmacy - Pharmacy
Guru Gobind singh college of pharmacy
Yamunanagar, HR
01-2010
Skills
Team Management
Strategic Planning & Execution
Business Development
Customer Relationship Management
Project Management & Coordination
Technical Troubleshooting & Problem Solving
Process Optimization & Continuous Improvement
Training & Development
Cross-Functional Collaboration
Problem-Solving & Root Cause Analysis
Communication & Interpersonal Skills
Accomplishments
H2 FY25 Excellence Champion Award (Achievement category)
H1 FY26 Excellence Champion (Elite Category, Top 12 globally)
APAC Excellence Award Winner (International)
High Achiever Award (International)
District Champion Award winner
Long Service Award
Application/Technical Skill set
HPLC: Installation / Qualification / Repair / Troubleshooting / Preventive Maintenance: 1100, 1200, 1260 Infinity, II & III, 1290 Infinity II & III,
Software: Installation / Qualification / Resolving issues by demonstrating / exploring all features including all Software’s in all Agilent portfolio: Chemstation, Open Lab, Open Lab CDS
Chromatography Application Support: Supported Customer as district Lead in overcoming Method Transfer challenges, Replication of Agilent Application notes at Customer site, Method based troubleshooting.
Spectroscopy: Instrument / Software / Application Support ICP-MS SQ/TQ, ICP-OES, AAS, UV-VIS & FTIR: Installation / Qualification / Repair / Troubleshooting / Preventive Maintenance Spectro Software: Installation / Qualification / Resolving issues by demonstrating all Software features e.g., Mass Hunter, WinUV, Spectra Spectro
Application Support: Pharma and Food Elemental Analysis Support including LC-ICP-MS Speciation for Arsenic, Chromium and Methyl Mercury, Semi conductor-based applications
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd
Team Leader, Senior Field Service Manager/ Senior Field Engineer at Onto Innovation KoreaTeam Leader, Senior Field Service Manager/ Senior Field Engineer at Onto Innovation Korea