Avaya
ASHISH KASHYAP
Customer Service - Executive
Delhi,DL
Summary
Proactive customer service agent with expertise delivering support services and resolving customer complaints. Trained in support software and de-escalation techniques. Clear understanding of customer issues and inquiry routing and training in providing exceptional customer support. Motivated to learn, grow and excel in customer service industry.
Overview
3
3
Languages
14
14
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Executive
Guardian India Operations Pvt Ltd
Gurugram, Haryana
02.2021 - Current
- Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers with 80 calls day.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Quality Analyst
Alpha Infotech - A total IT Solution
Gurugram, Haryana
10.2019 - 01.2021
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- IT – Sales: Coordinating with corporate IT heads for their hardware and software requirements.
- Laptops, Desktops, Servers, Security Cameras, Networking, cloud Data Handling, Biometric Machines and other basic Peripherals. Dealt in all major brands: Microsoft, Asus, Hp, Dell, Lenovo, Apple, Zebronics, APC, MSI, Mircotek etc.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Customer Service Associate
Oberoi Contact Center
New Delhi, Delhi
07.2017 - 09.2019
- Built and strengthened strategic relationships with guests from each and every field.
- Addressed customers enquiries with over 70-90 calls and ensured customers are dealt with utmost diligence.
- Maintained goals by meeting customer satisfaction, call times and upgrading of services.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
MBA - Human Resources Management
S.G.P.A 7.4
Bachelors of Hotel Management - Hospitality Administration And Management
01.2014 - 05.2017
S.G.P.A 8.8
High School Diploma -
04.2001 - 04.2012
Skills
Issue escalation
undefinedAdditional Information
- ACCOMPLISHMENTS , Awarded “Star Performer of the Month” and “Star Performer of the Quarter” in Oberoi Hotels and Group as well as Radisson Blu for actively engaging in getting the targets achieved
Software
Genesys
MS Office
Citrix
Oracle
Timeline
Customer Service Executive - Guardian India Operations Pvt Ltd
02.2021 - Current
Customer Service Quality Analyst - Alpha Infotech - A total IT Solution
10.2019 - 01.2021
Customer Service Associate - Oberoi Contact Center
07.2017 - 09.2019
Amity School of Hospitality - Bachelors of Hotel Management, Hospitality Administration And Management
01.2014 - 05.2017
Bal Bharti Public School - High School Diploma,
04.2001 - 04.2012
IMT Ghaziabad - Ghaziabad - MBA, Human Resources Management
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