ASHISH KASHYAP
Customer Support Expert
New Delhi,New Delhi
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Alpha Info-Tech Pvt Ltd
Gurugram
05.2023 - Current
- Provided exceptional customer support via phone, email, and chat, ensuring a positive customer experience.
- Gathered and analyzed customer feedback to refine service quality.
- Ensured strict compliance with service standards by closely following company policies.
- Facilitated troubleshooting for customer issues to ensure resolution.
- Improved customer satisfaction ratings by addressing issues, and fostering timely resolution.
Customer Relationship Executive
Guardian India Operations Pvt Ltd
Gurugram
03.2021 - 04.2023
- Provide exceptional service by accurately assessing customer needs, recommending appropriate products, and promptly addressing concerns
- Implemented a new customer feedback system, resulting in a 20% increase in positive feedback and improved customer retention
- Collaborate closely with sales and technical support teams to expedite issue resolution and enhance customer experience
- Developed and implemented effective sales strategies to penetrate new markets and expand client base
- Oversee market research to identify emerging trends, client needs, and competitor strategies
- Provided post-sales support by ensuring seamless implementation and addressing customer concerns, leading to a customer satisfaction rate of 95%
Customer Service Executive
Alpha Infotech Pvt Ltd
Gurugram
11.2019 - 01.2021
- Delivered top-notch customer service via phone, email, and chat to ensure a seamless customer experience.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Collected deposits or payments and arranged for billing.
Customer Service Associate
Oberoi Contact Center
New Delhi
09.2017 - 10.2019
- Delivered outstanding service through precise assessment of customer demands, recommending optimal solutions, and timely addressing queries.
- Implemented a new customer feedback system, resulting in a 20% increase in positive feedback, and improved customer retention.
- Enhance customer experience through effective coordination with sales and support departments.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
Education
Bachelors of Hotel Management - Hospitality Administration and Management
AMITY UNIVERSITY
Noida01.2017
Skills
- Business Administration
- Public Relations
- Relationship building
- Issue escalation
Languages
- English, Fluent
- Hindi, Fluent
- French, C2
Accomplishments
- Awarded Employer of the Quarter five times while working at Guardian India Operations Pvt Ltd
- Contributed to the development of FAQs, chat scripts, and training materials.
Timeline
Customer Service Manager
Alpha Info-Tech Pvt Ltd
05.2023 - Current
Customer Relationship Executive
Guardian India Operations Pvt Ltd
03.2021 - 04.2023
Customer Service Executive
Alpha Infotech Pvt Ltd
11.2019 - 01.2021
Customer Service Associate
Oberoi Contact Center
09.2017 - 10.2019
Bachelors of Hotel Management - Hospitality Administration and Management
AMITY UNIVERSITY
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