Summary

Overview

Work History

Education

Skills

Timeline

Ashish Kaushik

Solution Architect

Bengaluru

Summary

I am healthcare IT professional with 10+ years of work experience. My expertise includes analysis, implementation, integration, service support and administration of HealthCare IT Products (PACS /RIS /HL7 /Teleradiology /HIS /EMR /Dicom Migration /Virtualization /Disaster Recovery). I am having vast experience with Key PACS/RIS vendors who are operating across the globe. I have extensive knowledge in healthcare with a core focus on Provider Space. I also understand Clinical Services, Physician Practice, Care Management, Clinical Decision Support, and Clinical Documentation.

Overview

years of professional experience

Language

Work History

Technical Service Architect

PIC Bangalore, Philips R&D center

04.2019 - Current

Provided support as the Principal Technical point of contact/subject Matter expert for
Medical Imaging implementations, from initiation to Customer service hand off: Major software upgrades, hardware upgrades, data migration, and net new installations
Designed & Implemented Solutions based on the project scope/Statement of Work
Assumed the Role of Project Manager for minor projects with shorter durations
Performed site Technical Assessments: Collecting requirements to determine appropriate hardware sizing for system solution design
Generated physical and logical solution diagrams for project managers and customers, including key components of the system along with associated data flows
Participated and made contributions to interoperability, Service Readiness, Service delivery process improvements
Acted as Technical Liaison/customer advocate with internal R&D team for technical issue resolution and feature improvements
Collaborated with Philips and customer IT resources to recommend clear network strategies
Troubleshot general system configuration at both the platform and application levels
Provided guidance on data migration, performance, risk mitigation strategies for projects
Published knowledge base articles
Stayed abreast of all software updates to act as SME to the support/implementation teams

Lead Technical support

Philips

02.2015 - 03.2019

Leading a team of 20 Member’s for Isite, Intellispace PACS
Working closely with development team for testing of the feature and product
DB Related issue’s patient mismatch, queue issue related to c-store or HL7 etc
Multi-server or multi-site issue resolving like ADT, ORM and ORU mismatch
Implementation and upgrade of Intellispace PACS Remotely worldwide
Configuring HL7 integration with RIS/HIS to PACS
Upgrading the PACS for mandatory FCO or upgrading the PACS application in single or multi-site remotely
Handling L3 case of Intellispace PACS and try to understand the problem and provide solution and try to reproduce the issue in our lab so that we can crack the problem if it persists
Closely working with CPE team, Clinical team, Platform Team, and development team
Installation, configuration, and implementation of Intellispace PACS
L3 Specialist for Intellispace PACS for escalation in Philips Research centre
Resolved Technical issues related to Philips Enterprise PACS solution: 3rd Party client integration, Server Hardware (IBM, HP), Virtual Servers (VMWare), HL7 Interoperability, EMR integration, DICOM, Network Connectivity, and clinical workflow solutions, and more
Worked with the Engineering team on the Escalated incidents and be a liaison between the Development team and the customer for optimal resolution of the defects, customer concerns
Acting as a Technical Resource for First of Kind projects involving products, new APIs for PACS clients etc
Specific duties in the projects include Testing, generation of technical documentation, post go-live technical assistance
Wrote scripts for the automation of system maintenance tasks and for ad-hoc customer requests
Mentored Junior Support Engineers
Conducted Knowledge share sessions and presented information on technical topics to internal teams
Created technical documentation of standard procedures for Installation and internal Knowledge Base articles adhering to internal documentation standards.

PACS Support Engineer

Sheridan Healthcare

04.2014 - 02.2015

Providing day to day support remotely to radiologists
Configuring Modality in Merge PACS
Managing the daily activities like image workflow, archiving, auto-routing and perfecting of patient lists (Merge the patients if someone comes in emergency department)
Working on Voice to DOC
Monitoring the messages coming from HIS to RIS and RIS to PACS and correcting the workflow or the messages (HL7 or DICOM) for proper workflow is reached
Managing the DB backups, Studies backup to datacenter
Configure oracle data guards for the DR plans and for the images configure the application so that one copy of images will be sent to datacenter for the DR purpose and for the global functionality.

Technical Lead

Citiustech

07.2011 - 04.2014

IT Administration CitiusTech (Carestream project, Good knowledge and experience on pre-staging of systems (e.g., Windows Installation, configuration, application settings and validation)
Implemented RIS/PACS in 20 hospitals in Saudi Arabia
Providing day to day support remotely to radiologists
Configuring Modality in RIS/PACS
Managing the daily activities like image workflow, archiving, auto-routing and perfecting of patient lists (Merge the patients if someone comes in emergency department)
Monitoring the messages coming from HIS to RIS and RIS to PACS and correcting the workflow or the messages (HL7 or DICOM) for proper workflow is reached
Managing the DB backups, Studies backup to Tapes or the datacenter
Configure oracle data guards for the DR plans and for the images configure the application so that one copy of images will be sent to datacenter for the DR purpose and for the global functionality
Provide training and suggestion to the Radiology department for the new policies and the procedures
Guide the radiology Staff and try to understand their needs and as per the approval from the Radiology Head configure the application
Providing productivity reports (Technologist or Radiologist) to the department head on weekly and monthly basis
Monitor closely the workflow is followed by the department as defined in the application or if any changes needs to be done then follow up with the Radiology manager
Experience on installing third party client, server applications with DB administration (e.g., Oracle)
(Patient’s Name list) from RIS/PACS
Providing access to departments which requires, imaging
Viewers, trouble shooting in hardware and software problems, participating in installation &
Support of all aspects of network services, Ensuring day-to-day operations of imaging equipment’s Including workflows, archiving, routing, pre-fetching, correcting broken studies, Backups and Remote access
Ensuring day-to-day operations of imaging equipment’s including workflows, Archiving, and routing, pre-fetching, correcting broken studies
Adding/Changing/Deleting users on PACS,
Including adding new users to PACS database, putting new users into appropriate user groups, granting a database privileges, changing user profiles, deleting users; and maintaining appropriate documentation for all PACS users
Conducted IT and Infrastructure assessment which involved Network Infrastructure Assessment and DICOM Compatibility Analysis
Installed PACS Application on DELL Power Edge Series Servers
Implementation of PACS systems, CR systems and RIS systems including integration with existing Hospital Information Systems
Investigate and act according upon problems, which may arise from sites and integration with third party solutions.

Installation Engineer

Varian Medical Systems

01.2010 - 01.2011

Implemented Varian ARIA software in more than 30 sites all over India
Responsible for collecting user requirements, Assessment and Workflow analysis which contrasted present situation with new Scenario
Helped to identify new activities that would have to be introduced
Coordinated with Onsite team to configure PACS with Modalities
Provide L2 and L3 support for PACS and other Clinical Applications
Troubleshoot issues related to these applications, familiar with all DICOM troubleshooting tools
Responsible for DICOM Troubleshooting, DICOM Services Configuration, and DICOM Network Building
Work on Radiology workflows to increase efficiency in radiology department
Proactively Identify and Troubleshoot issue related to Data Transfer, Interfaces, Storage, Archival, Retrieval and Remote Access
Investigate, identify, and prepare proposals to solve specific operational and technical problems within all clinical operational and technical areas, working closely with unit operations managers and division heads as well as involving the next level of administration

Network & System Administrator

Electrolab India Pvt Ltd

05.2008 - 01.2010

My job responsibilities included in above two companies:-
Managing and Maintains and Troubleshooting Active Directory, DHCP, DNS
Add/Delete/Disable users account on request
Reset password on request
Maintains File and Print on server
Maintaining Backups of the servers and Restore user’s data as per request
Preparing Images for desktop OS installation through network using Norton Ghost
Managing and maintaining the MS Exchange2003, maintaining the users, changing passwords, creating and deleting users, maintaining the distribution lists
Configuring and Troubleshooting of MS outlook mail on client side
Troubleshooting all Desktop, Laptop, Server, LAN and WAN (Hardware, Software, Applications) related queries
Leading a team of 7 Facility Management Engineers
Develop & implement the whole IT Infrastructure in two location of the company through VPN Connectivity
Exchange 2003 & 2007 installation & configuration
Upgrading 2003 exchange to 2007 Exchange server
Edge server Installation, Configuration & Monitoring
IPEPABX Setup on both the locations (Call Redirect from one location to another location)
Installation of Safend Server for the hardware content filtering
Installation, Configuration & maintaining of Sage CRM (ERP) as per company requirement
PROFESSIONAL ASSIGNMENTS
Installation of RIS/PACS of Carestream in Saudi Arabia, Jordan, Lebanon and Kuwait remotely
Providing L3 support to Hospital on day to day activities
Implemented Global worklist functionality for more than 20 hospitals in Saudi Arabia
Integration of HIS with PACS via HL7 messaging
Connectivity with 20 hospital to datacenter and archival in centers
Implemented Merge PACS in Sheridan healthcare (US) for Teleradiology project in more than 23 facilities
Integration of HIS/RIS with IDS (integrated document services).Implementing Voice2DOX
Install the Active Directory(DNS,DHCP,RAS&WSUS), Safend Server, Tally server, File & print Server, SharePoint Server