Ashish Kaushik
Solution Architect
Bengaluru
Summary
I am healthcare IT professional with 10+ years of work experience. My expertise includes analysis, implementation, integration, service support and administration of HealthCare IT Products (PACS /RIS /HL7 /Teleradiology /HIS /EMR /Dicom Migration /Virtualization /Disaster Recovery). I am having vast experience with Key PACS/RIS vendors who are operating across the globe. I have extensive knowledge in healthcare with a core focus on Provider Space. I also understand Clinical Services, Physician Practice, Care Management, Clinical Decision Support, and Clinical Documentation.
Overview
15
15
years of professional experience
1
1
Language
Work History
Technical Service Architect
PIC Bangalore, Philips R&D center
04.2019 - Current
- Provided support as the Principal Technical point of contact/subject Matter expert for
- Medical Imaging implementations, from initiation to Customer service hand off: Major software upgrades, hardware upgrades, data migration, and net new installations
- Designed & Implemented Solutions based on the project scope/Statement of Work
- Assumed the Role of Project Manager for minor projects with shorter durations
- Performed site Technical Assessments: Collecting requirements to determine appropriate hardware sizing for system solution design
- Generated physical and logical solution diagrams for project managers and customers, including key components of the system along with associated data flows
- Participated and made contributions to interoperability, Service Readiness, Service delivery process improvements
- Acted as Technical Liaison/customer advocate with internal R&D team for technical issue resolution and feature improvements
- Collaborated with Philips and customer IT resources to recommend clear network strategies
- Troubleshot general system configuration at both the platform and application levels
- Provided guidance on data migration, performance, risk mitigation strategies for projects
- Published knowledge base articles
- Stayed abreast of all software updates to act as SME to the support/implementation teams
Lead Technical support
Philips
02.2015 - 03.2019
- Leading a team of 20 Member’s for Isite, Intellispace PACS
- Working closely with development team for testing of the feature and product
- DB Related issue’s patient mismatch, queue issue related to c-store or HL7 etc
- Multi-server or multi-site issue resolving like ADT, ORM and ORU mismatch
- Implementation and upgrade of Intellispace PACS Remotely worldwide
- Configuring HL7 integration with RIS/HIS to PACS
- Upgrading the PACS for mandatory FCO or upgrading the PACS application in single or multi-site remotely
- Handling L3 case of Intellispace PACS and try to understand the problem and provide solution and try to reproduce the issue in our lab so that we can crack the problem if it persists
- Closely working with CPE team, Clinical team, Platform Team, and development team
- Installation, configuration, and implementation of Intellispace PACS
- L3 Specialist for Intellispace PACS for escalation in Philips Research centre
- Resolved Technical issues related to Philips Enterprise PACS solution: 3rd Party client integration, Server Hardware (IBM, HP), Virtual Servers (VMWare), HL7 Interoperability, EMR integration, DICOM, Network Connectivity, and clinical workflow solutions, and more
- Worked with the Engineering team on the Escalated incidents and be a liaison between the Development team and the customer for optimal resolution of the defects, customer concerns
- Acting as a Technical Resource for First of Kind projects involving products, new APIs for PACS clients etc
- Specific duties in the projects include Testing, generation of technical documentation, post go-live technical assistance
- Wrote scripts for the automation of system maintenance tasks and for ad-hoc customer requests
- Mentored Junior Support Engineers
- Conducted Knowledge share sessions and presented information on technical topics to internal teams
- Created technical documentation of standard procedures for Installation and internal Knowledge Base articles adhering to internal documentation standards.
PACS Support Engineer
Sheridan Healthcare
04.2014 - 02.2015
- Providing day to day support remotely to radiologists
- Configuring Modality in Merge PACS
- Managing the daily activities like image workflow, archiving, auto-routing and perfecting of patient lists (Merge the patients if someone comes in emergency department)
- Working on Voice to DOC
- Monitoring the messages coming from HIS to RIS and RIS to PACS and correcting the workflow or the messages (HL7 or DICOM) for proper workflow is reached
- Managing the DB backups, Studies backup to datacenter
- Configure oracle data guards for the DR plans and for the images configure the application so that one copy of images will be sent to datacenter for the DR purpose and for the global functionality.
Technical Lead
Citiustech
07.2011 - 04.2014
- IT Administration CitiusTech (Carestream project, Good knowledge and experience on pre-staging of systems (e.g., Windows Installation, configuration, application settings and validation)
- Implemented RIS/PACS in 20 hospitals in Saudi Arabia
- Providing day to day support remotely to radiologists
- Configuring Modality in RIS/PACS
- Managing the daily activities like image workflow, archiving, auto-routing and perfecting of patient lists (Merge the patients if someone comes in emergency department)
- Monitoring the messages coming from HIS to RIS and RIS to PACS and correcting the workflow or the messages (HL7 or DICOM) for proper workflow is reached
- Managing the DB backups, Studies backup to Tapes or the datacenter
- Configure oracle data guards for the DR plans and for the images configure the application so that one copy of images will be sent to datacenter for the DR purpose and for the global functionality
- Provide training and suggestion to the Radiology department for the new policies and the procedures
- Guide the radiology Staff and try to understand their needs and as per the approval from the Radiology Head configure the application
- Providing productivity reports (Technologist or Radiologist) to the department head on weekly and monthly basis
- Monitor closely the workflow is followed by the department as defined in the application or if any changes needs to be done then follow up with the Radiology manager
- Experience on installing third party client, server applications with DB administration (e.g., Oracle)
- (Patient’s Name list) from RIS/PACS
- Providing access to departments which requires, imaging
- Viewers, trouble shooting in hardware and software problems, participating in installation &
- Support of all aspects of network services, Ensuring day-to-day operations of imaging equipment’s Including workflows, archiving, routing, pre-fetching, correcting broken studies, Backups and Remote access
- Ensuring day-to-day operations of imaging equipment’s including workflows, Archiving, and routing, pre-fetching, correcting broken studies
- Adding/Changing/Deleting users on PACS,
- Including adding new users to PACS database, putting new users into appropriate user groups, granting a database privileges, changing user profiles, deleting users; and maintaining appropriate documentation for all PACS users
- Conducted IT and Infrastructure assessment which involved Network Infrastructure Assessment and DICOM Compatibility Analysis
- Installed PACS Application on DELL Power Edge Series Servers
- Implementation of PACS systems, CR systems and RIS systems including integration with existing Hospital Information Systems
- Investigate and act according upon problems, which may arise from sites and integration with third party solutions.
Installation Engineer
Varian Medical Systems
01.2010 - 01.2011
- Implemented Varian ARIA software in more than 30 sites all over India
- Responsible for collecting user requirements, Assessment and Workflow analysis which contrasted present situation with new Scenario
- Helped to identify new activities that would have to be introduced
- Coordinated with Onsite team to configure PACS with Modalities
- Provide L2 and L3 support for PACS and other Clinical Applications
- Troubleshoot issues related to these applications, familiar with all DICOM troubleshooting tools
- Responsible for DICOM Troubleshooting, DICOM Services Configuration, and DICOM Network Building
- Work on Radiology workflows to increase efficiency in radiology department
- Proactively Identify and Troubleshoot issue related to Data Transfer, Interfaces, Storage, Archival, Retrieval and Remote Access
- Investigate, identify, and prepare proposals to solve specific operational and technical problems within all clinical operational and technical areas, working closely with unit operations managers and division heads as well as involving the next level of administration
Network & System Administrator
Electrolab India Pvt Ltd
05.2008 - 01.2010
- My job responsibilities included in above two companies:-
- Managing and Maintains and Troubleshooting Active Directory, DHCP, DNS
- Add/Delete/Disable users account on request
- Reset password on request
- Maintains File and Print on server
- Maintaining Backups of the servers and Restore user’s data as per request
- Preparing Images for desktop OS installation through network using Norton Ghost
- Managing and maintaining the MS Exchange2003, maintaining the users, changing passwords, creating and deleting users, maintaining the distribution lists
- Configuring and Troubleshooting of MS outlook mail on client side
- Troubleshooting all Desktop, Laptop, Server, LAN and WAN (Hardware, Software, Applications) related queries
- Leading a team of 7 Facility Management Engineers
- Develop & implement the whole IT Infrastructure in two location of the company through VPN Connectivity
- Exchange 2003 & 2007 installation & configuration
- Upgrading 2003 exchange to 2007 Exchange server
- Edge server Installation, Configuration & Monitoring
- IPEPABX Setup on both the locations (Call Redirect from one location to another location)
- Installation of Safend Server for the hardware content filtering
- Installation, Configuration & maintaining of Sage CRM (ERP) as per company requirement
- PROFESSIONAL ASSIGNMENTS
- Installation of RIS/PACS of Carestream in Saudi Arabia, Jordan, Lebanon and Kuwait remotely
- Providing L3 support to Hospital on day to day activities
- Implemented Global worklist functionality for more than 20 hospitals in Saudi Arabia
- Integration of HIS with PACS via HL7 messaging
- Connectivity with 20 hospital to datacenter and archival in centers
- Implemented Merge PACS in Sheridan healthcare (US) for Teleradiology project in more than 23 facilities
- Integration of HIS/RIS with IDS (integrated document services).Implementing Voice2DOX
- Install the Active Directory(DNS,DHCP,RAS&WSUS), Safend Server, Tally server, File & print Server, SharePoint Server
Education
Microsoft Certified Systems Administrator (MCSA) on Windows 2003 Cisco Certified Network Associate (CCNA) -
CSCO11858592) Oracle Certified SQL Expert. (Oracle ID : OC1267841) - undefined
BCA - undefined
EIILM University
Diploma - Computer Engg
MSBTE Board
Skills
SKILLS SETRequirement Analysis, Gap Analysis, Implementation, Integration, Training and Administration of PACS/RIS and TeleradiologyDICOM Network building, DICOM Configuration, DICOM Troubleshooting and HL7-DICOM IntegrationPACS/Teleradiology Configuration with Digital DICOM, Non-DICOM, Analog ModalitiesVirtual Computing: VMWare vSphere 5, 6, 7; vRops, vSANBackup/DR Solutions: Zerto, Veeam, Site recovery Manager, VeritasNetworking: TCP/IP, DNS, LDAP, HTTP, F5 Big IP, HA Proxy, VPNSecurity: Encryption, Key management, PKI security certificate managementHL7 Engines: Orion Rhapsody, GE IDX Connect, Medicalis, MirthHealthcare Informatics: EMR, RIS, 3D Visualization systems, PACS (IntellispaceVue), VNAOperating Systems: Windows 2008, 2012, 7,10Web Servers: Apache Tomcat, Internet Information Service (IIS)Databases: SQL server 2005,2008,2012, OracleHealthcare Interoperability: DICOM, IHE profiles, FHIR, HL7, C-CDA, ICDData Warehousing/ETL: SQL Server Integration Service, Amazon RedshiftDatabase AdministrationProject Management: Lead small scale projects from Initiation to closure usingCloud: AWS: EC2, S3, EBS, RDS Databases, ELB, VPCTesting practice related to RIS/PACSMigration of dicom Images from old PACS to New PACS
Timeline
Technical Service Architect
PIC Bangalore, Philips R&D center
04.2019 - Current
Lead Technical support
Philips
02.2015 - 03.2019
PACS Support Engineer
Sheridan Healthcare
04.2014 - 02.2015
Technical Lead
Citiustech
07.2011 - 04.2014
Installation Engineer
Varian Medical Systems
01.2010 - 01.2011
Network & System Administrator
Electrolab India Pvt Ltd
05.2008 - 01.2010
Microsoft Certified Systems Administrator (MCSA) on Windows 2003 Cisco Certified Network Associate (CCNA) -
CSCO11858592) Oracle Certified SQL Expert. (Oracle ID : OC1267841) - undefined
BCA - undefined
EIILM University
Diploma - Computer Engg
MSBTE Board