Ashish Khemka
Specialist- Contract Support Management
New Delhi,Delhi
Summary
An ardent finance professional with extensive experience of 8.5 years in quote to cash, contract management, revenue assurance, dispute resolution in telecom world. Seeking a challenging role that will allow me to apply my skills in data analysis, communication, and process improvement to drive business results and improve operational efficiency.
Overview
11
11
years of professional experience
1
1
Language
Work History
Specialist
AT&T Communication Services
06.2016 - Current
- Drafting, evaluation and execution of Standard/Non-Standard service level agreements, order letter and sub-contract between AT&T and it client for Asia Pacific, US and EMEA regions that details the pricing, equipment to be installed, early termination fees, other terms on the basis of which services are being to the clients.
- Manage contract documents and related correspondence. Track contract renewals and changes in key contractual terms.
- Processing monthly reports for Department of telecom towards regularization of the Transport links deployed across India region including OSP/Non-OSP status.
- Processing weekly reports for our clients that provides a glimpse of contract released in a week, signed, pending for more than a month, reasons for hold up, if any to expedite the contract execution and signature process.
- Providing support to field sales manager, sales and customer procurement team for dispute resolution and ensuring customer satisfaction
- Collaboration with internal stakeholders such as Product, regulatory, tax and billing to seek approval on custom offerings and articulating a way forward for custom solutions.
- Supporting Revenue assurance management team in understating the Terms, minimum payment period, circuit term, notice period, spend commitment and other assumptions setforth in the Master service agreement including analysis and interpretation of service agreements to cater to billing disputes.
- Evaluation of contract data and maintain historical information for future references.
- Provision transition support and resolution for contract related issue both internally and externally.
- Prepare weekly reports for contracts processed in the respective period to keep a track on individual contract request and thereby strive to improve on the deliverables and TAT.
- Processing contract inventory for different customers including documenting different service contracts, terms, effective date, contract identification reference and supporting revenue assurance management team for their contract requirements from time to time.
- Working on process enhancement and automation projects to mitigate the loopholes in the pricing process, billing and revenue generation processes.
- Conducting calls and collaborating with different teams in order to complete assigned projects in an accurate and efficient manner and at the same time assisting them by providing required information which helps in attaining operational efficiency.
- Highlights
Finance Reviewer
Evelyn Systems Pvt. Ltd
11.2014 - 06.2016
- Providing financial advisory to our clients in US and YL against the letter of credit, filling up of IRS tax forms, authoring text book solution.
- Coordinated with internal and external teams to resolve queries and maintain smooth communication.
- Provided timely updates to the team based on information received from onshore counterparts.
- Conduction research on the business profile and collate information from the open sources.
- Highlights
Education
Master of Business Administration - Finance and Marketing
IP University
01.2014
Bachelor of Business Administration - Finance
IP University
01.2012
Skills
- Contract Management
- Revenue Assurance
- Invoice Processing
- Billing dispute resolution
- Discounting and Pricing
- Adhoc reporting
Interests
Listening to music, exploring new things over the internet
Awards
Awarded Star performer of the year in 2022 for individual handling drafting and vetting of more than 600 contracts., Awarded Process champion for the quarter in the year 2021 for extensive support on $11.5 Million renewal deal., Awarded Star performer of the year in 2020 for dispute resolution and incremental revenue stream of $1.2 million., Awarded with a cash reward of INR 5,000 for process improvement and extensive support in revenue assurance activities., Awarded Employee of the month by Evelyn learning system in the year 2016.
Area of Expertise
- Contract Management and Administration: Drafting and vetting of standard contracts for telecom services including but not limited to voice, cloud and data services for large customers viz. IBM, DXC, Shell that have partnered with AT&T for their communication requirements.
- Team Management: Mentoring, training & leading new recruits to ensure operational efficiency. Creating as well as sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
- Customer Relationship: Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. Attending to customer’s complaints and undertaking steps for effectively resolving them.
- Revenue Assurance and Analytical Skills: Identification of Revenue leakages, dispute resolution, performing risk analysis on revenue, and developing methods to mitigate risks which enhances overall organization and management growth.
- Reporting and Data analysis: Expertise on Advance excel for processing weekly and monthly feeds for internal and external stakeholders.
Personal Snippets
- Place and Date of Birth: New Delhi, January 13, 1992
- Language Known: Hindi and English
- Hobbies: Listening to music, exploring new things over the internet
Timeline
Specialist
AT&T Communication Services
06.2016 - Current
Finance Reviewer
Evelyn Systems Pvt. Ltd
11.2014 - 06.2016
Bachelor of Business Administration - Finance
IP University
Master of Business Administration - Finance and Marketing
IP University
Similar Profiles
Anubhav AgarwalAnubhav Agarwal
Principal ABS Business Marketing, Global Solutioning, Pricing and Custom Deal Support at AT&T Communication ServicesPrincipal ABS Business Marketing, Global Solutioning, Pricing and Custom Deal Support at AT&T Communication Services
Pragathi PPragathi P
Network Firewall Engineer at AT&T Communication ServicesNetwork Firewall Engineer at AT&T Communication Services
Joshua Prasad YeletiJoshua Prasad Yeleti
Senior Technical Specialist at AT&T Communication servicesSenior Technical Specialist at AT&T Communication services
PARUL SinghPARUL Singh
Assistant Manager (Communication Coach) at Wipro HR Services India PVT Ltd.Assistant Manager (Communication Coach) at Wipro HR Services India PVT Ltd.
Ankush SinghAnkush Singh
Restaurant General Manager at Americana GroupRestaurant General Manager at Americana Group