Ashish Kishnani
Hyderabad
Summary
Dynamic professional with over 27 years of experience in establishing shared service centers and managing BPO transitions. Proven track record in project management, presales, and RFP responses, with expertise in operations, digitization, and process automation. Skilled in client relations from pre-sales to go-live, with a strong focus on compliance and cost management during transitions. Six Sigma Green Belt trained, with a history of successful cross-functional collaboration and effective communication with stakeholders.
Overview
27
27
years of professional experience
Work History
Global Head - Research & Development Finance CoE
Novartis Healthcare Pvt Ltd.
Hyderabad, Telangana
04.2019 - Current
- Established the entire RDF CoE from Hyderabad from initial planning to scaling this globally.
- Delivering the end-to-end clinical trial accounting and Intercompany invoicing for over 60 countries from the Hyd Hub.
- Managing a team of over 100 accounting professionals.
- Driving automation and process simplification from Hub.
- Driving high engagement scores by providing clear career paths for all the associates.
- Driving stakeholders’ engagement through strategic discussions and business partnering.
- Creating business impact by standardizing and harmonizing the global processes.
- Driving productivity benefits by automating the manual processes using Power BI, Alteryx etc.
- Ensuring compliance with business processes to Sox control framework and guidelines.
Global Head- Outsourcing Operations & Head- RPA Project
Novartis Healthcare Pvt Ltd.
Hyderabad, Telangana
04.2017 - 03.2019
- Governance of entire Outsourcing contract with Genpact.
- Single point of contact for all Novartis entities and Genpact for any contract related discussions.
- Managing the entire FRA and Procurement operations delivery through Genpact from their 4 global delivery centres consisting of 470 FTEs.
- Handling Service Delivery, SLA Compliance of Procurement, AP, O2C and R2R.
- Ensuring compliance to Novartis accounting standards and NFCM controls at Genpact.
- Performing L2/KPI audits at all Genpact Locations and publishing Audit report with observations.
- Solving open Audit points for closure in coordination with GPOs and countries.
- Leading RPA project with Genpact to put 18 BOTs in production to reduce 25 FTEs in the entire FRA domain.
- Anchoring cross functional meetings and discussion to solve the operational & audit issues.
- Driving monthly engagement between Genpact and Novartis Globally.
- Leading IT initiatives and changes within Genpact account globally.
- Managing all the new and reverse transitions from Genpact to NGSCs.
- Managing the Clinical Trial Payment Operations for 10 countries from Hyderabad.
- Automated the entire billing reconciliation of Genpact and recovered the duplicate billing resulting from Genpact of more than $100k.
- Negotiated the price with Genpact and availed 10% rate reduction resulting in $1.5 Mn savings for Novartis.
- Created the CoE model for RDF CoE from country based model to process based model resulting in greater savings and efficiency in the process.
- Driving process automation through RPA (Robotics) by putting the BOTs in the payment scheme process.
- Was part of the core team who were involved in designing and drafting the contract-ready RFP with TCS.
Associate Director-Finance
Dr. Reddy’s Laboratories
Hyderabad, Telangana
07.2012 - 03.2017
- Service Delivery Management of P2P Vertical.
- Set up the entire mail room operations with scanning and workflow solution.
- Handling Service Delivery, SLA Compliance of P2P.
- Monitoring the service delivery compliance of Genpact for P2P Operations.
- Providing support in P2P operations delivery.
- Managing a team of 130 associates through a team of team leaders, managers, etc.
- Driving process improvement projects such as TAT reduction in invoice payment cycle.
- Driving automation initiatives to reduce inefficiencies in the entire P2P chain.
- Driving E-Invoice initiative for the entire P2P chain.
- Anchoring cross functional meetings and discussion to solve the operational & audit issues.
- Driving monthly engagement calendar between Genpact and DRL.
- Monitoring the issue tracker and ensuring the closure of critical points by reaching out to different cross functional teams.
- Identifying new outsourcing opportunities between DRL and Genpact.
- Presenting monthly dashboards in the APEX Committee.
- Driving role alignment and career pathing in the team.
- Hyd
- Transition Project Management: Lead the outsourcing project of the entire F & A business of Dr. Reddy’s to third party.
- Finalised the MSA, SOW, SLA, Process Metrics and process KPI’s for the outsourcing contract.
- Finalised the Dashboard to be published on Daily, Weekly and Monthly bases.
- Finalised the Communication and change management strategy.
- Sent the PPT and change management tutorial mass mailer from generic email to the entire company.
- Applied the robust Transition Methodology using Toll Gates.
- Held the road shows and townhalls in Hyd, Vizag and Baddi location to educate the employees about the new processes.
- Was responsible for the entire Project Management(PMO), Project Tracker, daily, weekly Steering and monthly Apex Committee Meeting.
- Finalised the SOL ID Report and presented it to the CFO.
- Finalised the Transition plan, monitored its adherence.
- 130 employees were rebadged. Finalised the revised compensation structure in coordination with HR.
Sr Manager – Finance & Accounts
Bharti Airtel Limited
01.2009 - 12.2011
- Responsible for carrying out the Transition of F & A Processes to CSS Centres in Gurgaon and Bangalore.
- Was instrumental in designing and updating the transition methodology and plan including determining the appropriate program structure for each transition.
- Ensuring Transition checklist, entry/exit criteria and Input/output SLA sign off before migration.
- Ensuring Vendor master clean up, invoice clean up and other hygiene before migration.
- Ensuring change management process roll out and its proper communication to all stakeholders.
- Ensuring site readiness such as IT Connectivity, desktop/laptop availability etc.
- Ensuring proper knowledge transfer as per the plan and document the exceptions to the process if any.
- Publishing the Transition dashboard for each circle BU clearly highlighting the action areas for all related stakeholders.
- Drive for process standardisation and automation during and post transition.
- Hand hold the operation team for any support is required during and post transition till stabilization.
- Engage in con call with all the stakeholders post transition to solve the transition and operational issues with proper documentation and action plan.
- Coordinate with all the cross function teams (CFT’s) for proper execution of the transition plan.
- Assisting Operational Excellence and Sox Implementation team in designing the sox controls for the transition processes.
- Building 'as is' process flows and providing inputs on 'to be' process flows.
- To ensure that all the teams adhere to revised processes and procedures.
Manager Transition - Finance & Accounts
Quatrro BPO Solutions Pvt ltd
05.2007 - 01.2009
- Mapped client’s requirements and finalized the optimum solution for knowledge transfer, service level agreement, recruitment and stabilisation for a leading telecom service provider in USA.
- Initiated RFI/RFP responses.
- Held engagement of Offshore & Onshore teams for Process/Task/Services transition.
- Developed metrics for transitioned services & Provide reports based on metrics. Suggested solutions for gaps & Process improvements.
- Work in co-ordination with Quality team to design quality framework, design and publish dashboards during pilot and production stage.
- Travelled onsite to do scope assessment, solutioning and report out based on the assessment.
- Created high level process maps by capturing As-Is & To-Be processes.
- Identified the technical, human skills based on the proposed solutions.
- Ensured effective client relationship management and resolved client issues at the first instance.
- Proactively addressing changes to scope/effort/budget/change requests/issues during KT and escalating to Mobilization/Offering Lead.
- Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
- Taking escalations for resolving critical issues; ensuring Business Continuity.
- Ensuring continuous interaction with the global customers to make sure that area of concern can be worked upon for improved service levels.
- Create capability for managing service/contract, managing client relations in India & Free up SDLs for focus on service delivery and people/team management.
- Providing Post support to close-out open issues from transition & carrying out stabilization process.
Supervisor – F & A
Convergys India Services Pvt Ltd
04.2006 - 05.2007
- Handling a team of Accounting Professional for POPEYES Chicken & Biscuits based out of USA.
- Went to USA for 6 weeks for Migrating Accounts Payable process.
- Did the process mapping from the entire process.
- Negotiated and finalized SLA with Client.
- Did hiring and Ramp up for the Pilot batch.
- Ensuring compliance and Strict Internal Control.
Team Manager – F & A Domain
Efunds International Ltd
02.2003 - 04.2006
- Meet and exceed process deliverables as per customer SLAs.
- Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery.
- Checking volume forecasting and Capacity to realign the target of the team.
- Drive for improving costs per transaction and costs per FTE matrices.
- Drive Cross training among the team for better resource utilization.
- Drive Process Improvements and Standardization using Digitization, Re-engineering, Six Sigma and other quality tools.
Team Developer – F & A Domain
GE Capital
07.1999 - 02.2003
- Managing the whole Process and its Day to Day functions.
- Responsible for meeting the CTQs and sigma level of the customer.
- Preparing Dashboard, Management Information System (MIS) and other necessary Weekly and monthly reports for the customer.
- Coordinating with Technology, Team.
- Prepared training materials for the process for new recruits.
Education
Master’ Degree in Business Administration (PGDBM-3 Years) - Finance
Institute of Management Technology
Ghaziabad01.2000
ICWA(Inter) -
01.1997
B.Com (H) -
Delhi University
01.1996
Skills
- Stakeholder engagement
- GCC/KPO/BPO Set up
- Financial compliance
- Project management
- Process automation
- Service delivery
- Leadership
- Cross-functional collaboration
- Contract negotiation
- Performance optimization
- Change management
- Business partnering
- Process standardization
- Strategic planning
Remarkable Achievements
- Established the entire R & D Finance and Intercompany CoE operation from India Novartis office by transitioning the processes from 60 plus countries, 2019-11-01
- Migrated 20 different processes from USA in the last decade. Mostly in F & A, Credit Cards and Lease Finance., 2019-11-01
- Centralised the entire record management function of Bharti Airtel from 23 PAN India locations., 2019-11-01
- Successfully led the outsourcing of Dr. Reddy’s F & A processes to third party vendor., 2019-11-01
- Systematically designed the record storage and retrieval process with third party vendor., 2019-11-01
- Was instrumental in setting up the entire shared services for Bharti Airtel Limited in Gurgaon., 2019-11-01
- Set up the BCP centre for Bharti Airtel in Bangalore by converting the green field into a self-sustained delivery centre., 2019-11-01
- Did the process automation in Accounts Payable processes in Bharti. Reducing the overall manpower requirement by 20%., 2019-11-01
- Was awarded with the Diamond Award from Global CFO of Bharti. Only one to get it among 1500 employees., 2019-11-01
- Framed the Workflow portal for Invoice Approval process., 2019-11-01
- Designed the specs for Service Management Portal., 2019-11-01
- Did complete Transition of F & A processes from 23 PAN India locations to one centralised location., 2019-11-01
Timeline
Global Head - Research & Development Finance CoE
Novartis Healthcare Pvt Ltd.
04.2019 - Current
Global Head- Outsourcing Operations & Head- RPA Project
Novartis Healthcare Pvt Ltd.
04.2017 - 03.2019
Associate Director-Finance
Dr. Reddy’s Laboratories
07.2012 - 03.2017
Sr Manager – Finance & Accounts
Bharti Airtel Limited
01.2009 - 12.2011
Manager Transition - Finance & Accounts
Quatrro BPO Solutions Pvt ltd
05.2007 - 01.2009
Supervisor – F & A
Convergys India Services Pvt Ltd
04.2006 - 05.2007
Team Manager – F & A Domain
Efunds International Ltd
02.2003 - 04.2006
Team Developer – F & A Domain
GE Capital
07.1999 - 02.2003
Master’ Degree in Business Administration (PGDBM-3 Years) - Finance
Institute of Management Technology
ICWA(Inter) -
B.Com (H) -
Delhi University