ASHISH KOHLI
Hyderabad
Summary
Elevated to Manager at Synchrony Financial, showcasing expertise in strategic development and data interpretation. Recognized for leading teams to excellence with a Shining Star award and driving significant process improvements. Demonstrates strong coaching abilities and ensuring regulatory compliance, underscoring a commitment to operational excellence and team development.
Overview
16
16
years of professional experience
Work History
Manager Credit Surveillance
Synchrony Financial
Hyderabad
09.2022 - Current
- Started as Senior Analyst, promoted to Manager in November 2023.
- Managed advanced responsibilities while overseeing two analysts.
- Verified finished projects for adherence to desired consistency and quality.
- Maintained consistent compliance with regulatory standards and corporate policies.
- Conducted research, designed and implemented surveillance test plans in Credit & Capital Management efficiently.
- Executed monitoring and surveillance of key compliance processes independently.
- Reported potential gaps and issues to Functional Owners and Senior Leadership.
- Executed remediation on identified defects, ensuring results were communicated to leadership.
- Ensured comprehensive and prompt documentation of surveillance tasks.
- Facilitated creation and oversight of centralized surveillance report-outs.
- Supported management in prioritizing and assigning team projects.
- Prepared EWR summaries for process owners, Compliance, and Credit Senior Leadership.
- Collaborated effectively with cross-functional teams, Compliance, and Legal on strategy remediation.
- Operated as lead point of surveillance reference during 2nd and 3rd lines of defense audits.
- Provided senior leadership with timely status updates at regular intervals.
Manager - Fraud Tactical Operations
Synchrony Financial
Hyderabad
09.2019 - 09.2022
- Oversaw daily operations of a team with 15 or more employees.
- Led onboarding initiatives and supported new hires with initial queries.
- Generated detailed reports each month to highlight team performance.
- Delivered feedback to associates on enhancing customer satisfaction metrics.
- Oversaw process functioning, identifying areas for improvement.
- Ensured effective communication and timely inputs for various stakeholders during meetings.
- Managed and supported the adoption of new policies and procedures.
- Recognized with Shining Star award for Q1 2021 and Q4 2021.
- Recognized as Shining Star for Acting as Owners, Nov 2021.
SME - Fraud Tactical Operations
Synchrony Financial
Hyderabad
12.2017 - 08.2019
- Led mentoring sessions for groups ranging from 15 to 20 individuals.
- Engaged in Quality Calibration discussions.
- Supported onboarding process for new hires.
- Drive coaching package acknowledgment and compliance training.
- Review audits for accuracy and provide feedback.
- Coordinated with team manager to provide floor support for Bridge teams.
- Managed queues in accordance with strategy team requirements.
- Generate comprehensive daily productivity reports.
- Facilitated workshops, refreshers, and huddles to ensure compliance and update processes.
- Managed escalated client and customer complaints.
- Facilitated workshops to educate team members on process improvements.
- Managed work distribution among team members.
- Received Operations Excellence Award for the second quarter of 2018.
- Received Bright Star Award in February 2018 and May 2019 for exceptional collaboration, relationship building, and inspiring team members.
- Received the Star Customer Focus Award in July 2019.
Senior Specialist - Fraud Tactical Operations
Synchrony Financial
Hyderabad
05.2016 - 11.2017
- Joined the Pilot process for Risk Early Warning (REW) within Fraud Tactical Operations.
- Conducted synthetic reviews to detect customer profile authenticity.
- Detected fraud-ring behavior on accounts shared by Cyber Security Team.
- Received Shooting Star accolade for outstanding operations work, September 2016.
- Received Star Award for exceptional collaboration in March 2017.
- Received Bright Star Award for delivering exceptional results, April 2017.
- Received Bright Star Award for Collaboration, Aug 2017.
- Received Operations Excellence Award in Q2 2017.
Customer Care Executive
HSBC
Visakhapatnam
02.2015 - 02.2016
- Worked with the Customer Due Diligence (CDD) process for the Hong Kong and China region.
- Closely monitored client data and transactions, and exited clients from the bank if they were found to be engaging in any illegal activity.
- Led team operations during manager's absence.
- Received two monthly top performer awards and nominated for annual business award for performance.
- Contributed to the development of automation solutions, reducing manual tasks and FTEs.
BOA
AON India Pvt. Ltd.
NOIDA
04.2012 - 10.2014
- Initially joined the team and promoted to BOA position in April 2014.
- Worked as a Coordinator for the US Process (24x7) PRT, which entails facilitating health plan interpretation and application of eligibility and premium data (this includes client-specific data provisions, group account number structures, definition of report fields, etc.).
- Won a gold award for an unmatched team and received many thank-you cards.
- Aided in implementing automated solutions, minimizing manual tasks.
Intern
IGIA
New Delhi
09.2009 - 11.2009
- Worked as a team member at Indira Gandhi International Airport for three months.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Provided guidance to passengers regarding available services within the airport terminal complex.
Intern
Jaypee Vasant Continental Hotel
New Delhi
11.2008 - 11.2008
- Worked as a team member at Jaypee Vasant Continental Hotel.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Assisted guests at check-in, providing information on various services within hotel.
Education
Bachelor of Business Administration - Hospitality, Aviation & Tourism
Annamalai University
Delhi01-2011
10+2 - science stream
Zinc Smelter Senior Secondary School
Visakhapatnam01-2006
Master of Business Administration -
ICFAI
VishakhapatnamSkills
- Basic Proficiency in SAS
- Data Interpretation
- Strategic Development
- Performance evaluations
- Coaching and mentoring
Hobbies and Interests
- Table-Tennis
- Driving
- Currency collection
- Decorating
Timeline
Manager Credit Surveillance
Synchrony Financial
09.2022 - Current
Manager - Fraud Tactical Operations
Synchrony Financial
09.2019 - 09.2022
SME - Fraud Tactical Operations
Synchrony Financial
12.2017 - 08.2019
Senior Specialist - Fraud Tactical Operations
Synchrony Financial
05.2016 - 11.2017
Customer Care Executive
HSBC
02.2015 - 02.2016
BOA
AON India Pvt. Ltd.
04.2012 - 10.2014
Intern
IGIA
09.2009 - 11.2009
Intern
Jaypee Vasant Continental Hotel
11.2008 - 11.2008
Bachelor of Business Administration - Hospitality, Aviation & Tourism
Annamalai University
10+2 - science stream
Zinc Smelter Senior Secondary School
Master of Business Administration -
ICFAI