Ashish Kumar
Ahmedabad
Summary
- 5+ Year experience in collections for all phases of delinquency, including recovery collections. Effective collaboration with the Executive Team and participation in Board meetings to discuss monthly reports, lending updates, and collections performance.
- Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
15
15
years of professional experience
Work History
Assistant Manger Collection and Recovery
Astute Management Services and Solution Pvt.LTD
Ahmedabad
06.2019 - Current
- Design and implement effective collection strategies, recruit and supervise teams, track KPIs, ensure compliance with laws, coordinate with other departments, and prepare reports.
- Strategy Development: Design and implement effective collection strategies to maximize recovery rates.
- Team Management: Recruit, train, and supervise collection teams. Set performance targets and conduct regular performance reviews.
- Performance Monitoring: - Track and analyze key performance indicators (KPIs) to assess the effectiveness of collection strategies
Implement improvements based on performance data and feedback - Compliance and Risk Management: - Ensure all collection activities comply with relevant laws and regulations
Identify and mitigate risks associated with debt collection - Coordination with Other Departments: - Work closely with the finance, legal, and sales teams to align collection efforts with overall company goals
Collaborate with the legal department on cases requiring legal action - Reporting: - Prepare and present regular reports on collection activities, performance, and outcomes to senior management
Provide insights and recommendations based on collection data
Team Leader
Riddhi Corporate Service LTD
Ahmedabad
11.2018 - 05.2019
- Ensure targets are met, handle manpower and rostering, conduct staff assessments, and delegate work.
- Ensure executive are delivering individual target and KPI
- Handling manpower and rostering for achieving SLA
Worked effectively as part of wider team and with minimal supervision, consistently exceeding targets - Conducted regular staff assessments to determine underachieving employees requiring further training or assistance
- Planned and delegated work to meet project or production goals.
Team Leader
Karvy LTD
Ahmedabad
05.2018 - 11.2018
- Monitor calls, provide feedback, conduct team meetings, and maintain quality.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Team Leader
Aegis Customer Service Pvt. limited
Ahmedabad
10.2016 - 05.2018
- Motivate teams, initiate process improvements, implement customer service strategies, and maintain employee satisfaction.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
Production Supervisor
Arham Polymers Pvt. Ltd
Sanand
11.2014 - 08.2016
- Manage store operations, direct shipments, track productivity, supervise team, and implement an inventory management system.
- Maintained accurate records of daily production activities.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
SME Team Leader
Avzon Pvt.LTD
Gurgaon
09.2012 - 02.2013
- Conducted regular meetings with the SME team to review progress and address any issues.
- Motivated and coached team members to reach goals, providing constructive feedback.
- Identified areas for improvement within the SME team and developed action plans to address them.
- Ensured that all staff adhered to company policies and procedures while performing their duties.
Customer Care Executive
Sprsh BPO
Gurgaon
12.2009 - 07.2010
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
Education
High School Diploma -
Haryana Board of Secondary Education
Jhajjar, Haryana03-2008
Diploma - Computer And Information Sciences
N.I.IT
Rohtak, Haryana01-2008
Bachelor of Arts -
Gujarat University
Ahmedabad, GujaratSkills
- Product and service knowledge
- Operations Management
- Employee Scheduling
- Data Analysis
- Dashboard creation
- Microsoft Excel
- Database Management
- Reporting procedures
- Client Service
- Team Supervision
- Mentoring
- Flexible Schedule
- Analytical Thinking
- Call Center Operations
Languages
Hindi
First Language
Timeline
Assistant Manger Collection and Recovery
Astute Management Services and Solution Pvt.LTD
06.2019 - Current
Team Leader
Riddhi Corporate Service LTD
11.2018 - 05.2019
Team Leader
Karvy LTD
05.2018 - 11.2018
Team Leader
Aegis Customer Service Pvt. limited
10.2016 - 05.2018
Production Supervisor
Arham Polymers Pvt. Ltd
11.2014 - 08.2016
SME Team Leader
Avzon Pvt.LTD
09.2012 - 02.2013
Customer Care Executive
Sprsh BPO
12.2009 - 07.2010
High School Diploma -
Haryana Board of Secondary Education
Diploma - Computer And Information Sciences
N.I.IT
Bachelor of Arts -
Gujarat University
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