ASHISH KUMAR

13 Years & 06 Months experienced young dynamic man with hands-on deep experience in conducting out customers handling procedures as well as handling guest relations in Hospitality sector presently seeking important, sizable & rewarding assignments in large organizations of global repute in the business of Customer Service Industry.

• Received five times star of the month award by Regional Manager in JET AIRWAYS
• Rewarded star performer of the quarter month by Spicejet (JUL-SEP'2021) in SpiceJet Limited

• Handling the team of 25 in a shift and making duty allocations
• Reporting deviation/unlawful interference
• Handling of International flights (OAL handling)
• Supervising guarding idle Aircraft and reporting deviation
• Interacting with passengers and handling security related issues as and when required
• Screening of baggage, cargo and Mail and Passengers
• Visiting cargo warehouse to ensure that all security policies are followed
• Ensuring smooth and speedy check-in at counters
• Guiding customers for smooth operations
• Making staff allocations
• Helping passengers to connect in transit
• Ensuring hassle-free baggage arrival at the arrivals
• Helping connect passengers in transit
• Ramp Supervision
• Ensuring customer satisfaction and providing professional customer support
• Promptly replying to customer's enquiry
• Coordinating and communicating with colleagues as necessary

• Diligent
• Passionate
• Optimistic

• English, True, True, True
• Hindi, True, True, True

• Telephone Etiquette Training
• Customer Service Excellence Training
• Basic Airport Handling
• Training for Customer Services
• World Tracer Management
• DG-Training Class-12
• Air Ticketing and Reservation on Sabre
• Basic Avsec conducted by BCAS
• Ramp Safety
• Domestic and International Reservation and Ticketing conducted by JET AIRWAYS
• Screener's certified on 01/25/23 and valid till 01/24/25
• MS Office & Excel