Ashish Kumar

• Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
• Increased employee competency by developing and delivering comprehensive training programs.
• Oversaw day-to-day functions of training department.
• Experienced on creating Roadmaps
• Responsible for pilot process setups through T3 certification
• Created multiple reports required for New Hires like daily tracker, EWS, Throughput and Nesting performance
• Drive activity to showcase improvement for tenure employees as their Quartile management.
• Responsible for submitting weekly reports to Training and OPs stakeholders
• Managing time schedules for trainers to provide feedback to New Hires regarding performance.
• Identification and implementation of training solutions
• Has been part of the Transition phase while process setup
• Knowledge about Adult learning (Story telling, Articulate 360 and ILT)
• Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.

• Worked in Broadcasting and Supply chain process
• Providing verbal and written feedback to New Hires via team leads/ manager regarding performance on the production floor.
• Discuss daily training schedules with the Training Supervisor.
• Assist with the identification and implementation of training solutions.
• Attended Client calls for process update
• Part of GEMBA walk on process
• Worked on TNA/TNI

• Handle 30+ New Hire batches
• Worked on Bottom Quartile to improve performance
• Has attended internal and external calibration for process standardization

● Discuss daily training schedules with the Training Supervisor.

● Assist with the identification and implementation of training solutions.

● Worked with QA and OPs to improvise the performance site wise.

• Leading role of senior executive for Amazon regarding various issues arising out of Delay in delivery, Missing items, damage item received using CSC Portal.
• Providing end to end resolution to customers as per the escalation and reply over the email.
• Coordinating with different Team Leads and Managers for resolving the customer’s escalation.
• Escalation of cases to respective team and following them up for the feedback and provide the resolution to the customers and also get the customer feedback on the escalation.
• Sharing Root Cause Analysis (RCA) for several escalated cases wherever required.
• Flexible to work with different LOB’s as per the work flow.