Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHISH KUMAR

North West Delhi

Summary

To work for an organization which will help me in developing my interpersonal skills focusing on customer satisfaction along with achieving the organizational Objectives.

Overview

3
3
years of professional experience
8078
8078
years of post-secondary education

Work History

Area Manager (AM)

UTKARSH SMALL FINANCE BANK
New Delhi
03.2025 - Current
  • Establishing, managing and expanding customer base.
  • Meet with the clients and identify their profile.
  • Addressing inquiries and resolving the issue.
  • Understanding the market dynamics.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.

Loan Officer

HDFC SALES Pvt Limited
New Delhi
09.2022 - 03.2025
  • Using tools like CRM, AMEYO and LTM
  • Co-ordinate with credit teams for file processing.
  • Finding opportunities and cross selling like termed deposits, CASA home loan, LAP, credit cards personal loan and etc.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Proactively identified solutions for customers experiencing credit issues.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Maintained strict confidentiality of bank records and client information.
  • Advised clients on mortgage, education and personal loans.
  • Developed strong relationships with customers through high levels of customer service.

VRM (Virtual Relationship Manager)

INDUSIND BANK
New Delhi
02.2022 - 08.2022
  • Manage customers profile virtually and provide financial advice.
  • Cross selling and upselling the products according clients need.
  • Compliances.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.

Education

Post-graduation(M.B.A) -

Subharti University
Meerut India
04.2025

Graduation (B.Com) Delhi University -

DU
New Delhi India
06.2020

12THPass From CBSE Board 2017 -

CBSE Board
New Delhi India
06.2017

10th Pass From CBSE Board 2015 -

CBSE Board
New Delhi India
05.2015

Skills

  • Adaptability

  • Time management

  • Team development

  • Punctuality

Leadership skills

Customer relations

Timeline

Area Manager (AM)

UTKARSH SMALL FINANCE BANK
03.2025 - Current

Loan Officer

HDFC SALES Pvt Limited
09.2022 - 03.2025

VRM (Virtual Relationship Manager)

INDUSIND BANK
02.2022 - 08.2022

Post-graduation(M.B.A) -

Subharti University

Graduation (B.Com) Delhi University -

DU

12THPass From CBSE Board 2017 -

CBSE Board

10th Pass From CBSE Board 2015 -

CBSE Board

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