Ashish Kumar
Mumbai
Summary
Diligent Leader with over 19 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation and team building.
Overview
20
20
years of professional experience
Work History
Manager LM CT
Shadowfax Technology
Mumbai
12.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Regional Manager Sales & Operations
Millennial Hospitality Ventures Pvt Ltd
Bengaluru
10.2021 - 11.2022
- Identified new business opportunities through market research and industry trends.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Minimized turnover through effective training and employee engagement programs.
- Improved individual location efficiency through effective leadership restructure.
- Maximized branch revenue by optimizing daily operations.
- Expanded business, developed revenue and managed market gains.
Store Manager
Avenue Supermarts Ltd
Navi Mumbai
06.2016 - 03.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Implemented efficient systems for tracking stock movement.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Developed relationships with suppliers to negotiate better prices.
- Planned special promotions or discounts based on market trends.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delegated work to staff, setting priorities and goals.
Restaurant General Manager
Yum! India Pvt. Ltd.
Bengaluru
07.2011 - 06.2016
- Analyzed financial statements and prepared budgets for the restaurant.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Provided direction, guidance and motivation to team members.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Food and Beverage Executive
Intercontinental Marine Drive
Mumbai
05.2008 - 06.2011
Food and Beverage Supervisor
ITC Grand Central
Mumbai
06.2004 - 04.2008
Education
Bachelor of Science - Hotel Management
IHMCT&AN Bhubanehswar
Bhubaneshwar06-2004
Skills
- Operations Management
- Workforce Management
- Business Administration
- Strategic Planning
- Performance Management
- Cross-functional team management
- Customer Relationship Management (CRM)
- Business Planning
- Process Improvement
- Budget Management
- Administration and Reporting
Timeline
Manager LM CT
Shadowfax Technology
12.2022 - Current
Regional Manager Sales & Operations
Millennial Hospitality Ventures Pvt Ltd
10.2021 - 11.2022
Store Manager
Avenue Supermarts Ltd
06.2016 - 03.2020
Restaurant General Manager
Yum! India Pvt. Ltd.
07.2011 - 06.2016
Food and Beverage Executive
Intercontinental Marine Drive
05.2008 - 06.2011
Food and Beverage Supervisor
ITC Grand Central
06.2004 - 04.2008
Bachelor of Science - Hotel Management
IHMCT&AN Bhubanehswar
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