ASHISH KUMAR MAHAKUL
Bhubaneshwar
Summary
Successful & results-driven service professional with 13year experience in service operation of exceeding targets and delivering exceptional customer support. Seeking a challenging position in service sales where I can utilize my skills, experience, and passion for customer satisfaction to drive business growth and revenue generation.
Overview
14
14
years of professional experience
Work History
Sr. Engineer (Service Business & Operation)
VERTIV ENERGY PRIVATE LIMITED previously EMERSON NETWORK POWER INDIA PVT LTD
Bhubaneshwar
06.2015 - 08.2025
- Over 15no key account management. Major client are IIM-Sambalpur, Hindalco, TPWODL, PXE, JSL, Tata Steel limited, NALCO, SAIL, JSW.
- Daily review for after sales service operation for 1-30kva online industrial UPS, Data center products, smart rack & switch gears. RT & TAT, for new installation, breakdown support, technical support, NPS score. Spares inventory management for service calls.
- KPI achievement for branch service business development revenue with 20-30% year on year growth. Fy25 targeted 4cr of business revenue.
- Vendor management
- Week wise customer meeting for performance matrix to identify areas of improvement in engineer's improvement area, site safety.
- Weekly lead, team meetings to discuss business progress and address their issues with 4no authorized business partner.
- Building and maintaining client Relationships
- Review of engineer skill development program for power Quality audits, site safety audit, product training on quarterly basic.
- Product training
- Prospect generation
- Negotiation
Asst. Engineer (Rolling stock Costumer Support-Railway division)
AUTOMETERS ALLIANCE LTD
Noida
05.2011 - 05.2015
- Closing deals
- Exceptional communication skills
- Daily review of breakdown calls, customer interaction & MIS report & review.
- Provided technical support to customers, new installation, and fault diagnostic of 180kva Static converter, 25kva 110v inverter, battery charger.
- Techno commercial activity to AMC product & sales queries, retrofitting product installations, and worked on periodical annual preventive maintenance contracts for minimize failure of equipment.
- Understanding customer needs
- Tailoring solutions to meet Requirements
Site Engineer (Electrical)
MILESTONES ENGINEERING PVT. LTD
New Delhi
05.2011
- Daily review of vendor activity & site management
- Managing multiple accounts and Projects
- Leadership skills
- Worked on L.T Substation, erection and testing of H.T & L.T lines, Commissioning of L.T & H.T Transformer & Panels, design diagram of Distribution routes of H.T, L.T & Control Cables, industrial illumination, Industrial earthing, and commercial billing & measurement.
Education
B-Tech - ELECTRICAL & ELECTRONIC ENGG.
Bharath University
01.2009
Diploma - ELECTRICAL ENGG.
S.C.T & V.T
01.2005
High School Certificate -
Board of secondary education Odisha
01.2002
Skills
- KPI achievement
- Vendor management
- Customer meeting
- Performance matrix
- Site safety
- Team meetings
- Client relationships
- Engineer skill development
- Power quality audits
- Product training
- Prospect generation
- Negotiation
- Closing deals
- Communication skills
- Understanding customer needs
- Tailoring solutions
- Leadership skills
- Managing accounts
- Managing projects
- Collaborating with teams
Accomplishments
Received Employee of the Month several times for remarkable achievement in service business
Disclaimer
I hereby declare that all the above statements are true and genuine to the best of my knowledge and belief.
Languages
First Language, C2 Proficient, C2 Proficient
Hobbies and Interests
- Listening to music
- Reading
- Traveling
Timeline
Sr. Engineer (Service Business & Operation)
VERTIV ENERGY PRIVATE LIMITED previously EMERSON NETWORK POWER INDIA PVT LTD
06.2015 - 08.2025
Asst. Engineer (Rolling stock Costumer Support-Railway division)
AUTOMETERS ALLIANCE LTD
05.2011 - 05.2015
Site Engineer (Electrical)
MILESTONES ENGINEERING PVT. LTD
05.2011
B-Tech - ELECTRICAL & ELECTRONIC ENGG.
Bharath University
Diploma - ELECTRICAL ENGG.
S.C.T & V.T
High School Certificate -
Board of secondary education Odisha