Ashish Kumar Ranjan
Bengaluru
Summary
Experienced Solutions Engineer and Business Analyst with 10+ years of experience in client onboarding, implementation support, stakeholder management, and background screening operations. Skilled at delivering technical solutions, managing implementation projects, and improving client satisfaction across global environments.
Overview
15
15
years of professional experience
Work History
Solutions Engineer
First Advantage
10.2023 - Current
- Lead customer onboarding and implementation activities for global background screening solutions.
- Conduct virtual platform demonstrations and present screening capabilities to clients and stakeholders.
- Collaborate with sales and customer success teams to design scalable solutions aligned with client business requirements.
- Manage implementation timelines, project documentation, account configuration, and stakeholder communication.
- Serve as Subject Matter Expert (SME) for global client deals and migration projects.
- Successfully led migration of 380+ APAC client accounts from legacy systems to new EA screening platforms.
- Gather and document customer requirements, process flows, and technical specifications.
- Support proposal development, product positioning, and workflow optimization initiatives.
- Coordinate cross-functional teams to ensure successful project delivery within scope and timelines.
- Improve customer experience through effective communication and issue resolution.
- Perform requirements gathering, workflow analysis, and gap analysis for enterprise clients.
- Create and maintain project plans, process documentation, and account configuration records.
- Mentored and trained new team members on platforms, workflows, and client onboarding processes.
Associate Business Analyst
First Advantage
01.2022 - 10.2023
- Collaborated with stakeholders to define project objectives and implementation requirements.
- Conducted gap analysis and identified process improvement opportunities.
- Supported large-scale client migration projects from legacy platforms to modern screening systems.
- Managed ticket assignments, issue tracking, and client site setup activities.
- Client and candidate facing website setup.
- Identify areas of improvement by reviewing and testing client site setups.
- Worked closely with Project Managers and implementation teams to ensure smooth onboarding experiences.
- Improved operational efficiency through process analysis and workflow optimization.
- Trained new team members on platforms, workflows, and site setup processes.
Senior Operations Analyst
First Advantage
05.2014 - 12.2021
- Managed criminal background verification operations and reporting activities.
- Prepared and published management reports on daily queue status across projects.
- Reviewed process failures, identified root causes, and recommended corrective actions.
- Developed SOPs and MOM documentation to improve process consistency and team efficiency.
- Supported training initiatives and operational escalations.
Senior Process Associate
Accenture Services Private Limited
06.2013 - 05.2014
- Handled customer complaints and escalations while ensuring timely issue resolution.
- Maintained SLA and productivity targets across operational queues.
- Managed escalation handling and supported Level 1 advisors.
- Delivered high-quality customer support and operational performance.
E Service Associate
Powertech Call Center LLP
08.2012 - 05.2013
- Provided email-based customer support for gaming platforms across iOS and Android.
- Assisted customers with account management, troubleshooting, in-app purchases, and gameplay issues.
- Managed escalations and ensured customer satisfaction within SLA timelines.
- Supported Level 1 advisors and participated in team process improvement discussions.
Technical Support Engineer
Concentrix BPO Pvt. Ltd
11.2011 - 04.2012
- Delivered voice-based technical support for software installation and usage issues.
- Assisted customers with software upgrades and money transfer processes.
- Handled escalation calls and ensured effective issue resolution.
Education
Bachelor of Computer Applications -
Radha Govind University
Ramgarh Cantonment2022
Higher Secondary Schooling -
NIOS
Patna2008
Senior Secondary Schooling -
May Flower School, CBSE
Patna2003
Skills
Solution Engineering
Client Onboarding
Stakeholder Management
Requirements Gathering and Documentation
Technical Demonstrations
Project Coordination
Customer Success Support
Jira & OneDesk
Rocketlane
Documentation Management
Ticket Management
CRM & Screening Platforms (EA, PA, Siebel)
Cross-functional Collaboration
Basic Project Management
Communication & Presentation Skills
Problem Solving
Accomplishments
- Led migration of 380+ APAC client accounts to a new screening platform.
- Successfully migrated 100% of EMEA clients from Direct Advantage to Profile Advantage.
- Awarded Change Agent Award (2018) and Accountable & Empowered Award (2019) for demonstrating organizational values and operational excellence, in First Advantage.
- Winner of the 5 Star Challenge at Go-Live in Accenture.
- Received Accenture Summit Award (Numero Uno) in FY13 and FY14 for exceptional performance and ownership.
- Recognized for strong ownership, execution, and stakeholder management.
Hobbies
Travelling
Reading Books
Listening to Music
Badminton
PC Games
Timeline
Solutions Engineer
First Advantage
10.2023 - Current
Associate Business Analyst
First Advantage
01.2022 - 10.2023
Senior Operations Analyst
First Advantage
05.2014 - 12.2021
Senior Process Associate
Accenture Services Private Limited
06.2013 - 05.2014
E Service Associate
Powertech Call Center LLP
08.2012 - 05.2013
Technical Support Engineer
Concentrix BPO Pvt. Ltd
11.2011 - 04.2012
Bachelor of Computer Applications -
Radha Govind University
Higher Secondary Schooling -
NIOS
Senior Secondary Schooling -
May Flower School, CBSE