ASHISH KUMAR SHARMA
Healthcare Business Analyst
Bangalore
Summary
Agile Business Analyst with 6+ years of experience delivering business solutions across Health & Welfare, Defined Contribution, and Defined Benefit domains. Strong expertise in Agile delivery, backlog refinement, writing epics and user stories in Jira, stakeholder collaboration, requirement workshops, prototyping, and UAT. Adept at bridging business needs with technical solutions in fast-paced Agile teams. Certified in Agile Delivery, Scrum Master, Jira, Confluence, Power BI, Excel, and AI for Business Analysts.
Overview
7
7
Certifications
11
11
years of professional experience
Work History
Business Analyst – Healthcare (Agile Delivery)
Fidelity Investments
Bangalore
04.2021 - Current
- Gathered and analyzed business requirements via stakeholder workshops, process mapping, and prototyping sessions to ensure project alignment with user needs.
- Collaborated with Product Owners, developers, and QA teams to refine backlog items and support sprint delivery.
- Participated in Agile ceremonies including Sprint Planning, Backlog Refinement, Daily Standups, and Retrospectives.
- Led Agile projects delivering healthcare system enhancements and benefit plan implementations.
- Conducted impact analysis on eligibility rules, vendor integrations, and downstream systems to identify areas for system enhancement.
- Managed UAT activities including test case preparation, defect tracking, validation, and PPV support for successful releases.
- Resolved requirement gaps, system issues, and production defects by collaborating with cross-functional teams, ensuring timely resolution and minimal disruption.
Project Analyst – Defined Contribution (DC) Domain
Fidelity Investments
Bengaluru, India
01.2018 - 01.2021
- Led client plan migration and implementation projects from legacy platforms to Fidelity systems.
- Executed data mapping, validation, reconciliation, and participant record analysis to ensure accurate plan setup and compliance with project requirements.
- Verified investment transactions and contribution data to reduce migration discrepancies and enhance data integrity.
Retirement Specialist – Defined Benefit (DB)
Fidelity Investments
Bengaluru, India
01.2017 - 01.2018
- Processed retirement benefit requests, ensuring accuracy and compliance with regulations.
- Conducted eligibility validation and data audits to confirm correct benefit payouts and mitigate errors.
- Partnered with internal stakeholders to investigate and resolve complex benefit discrepancies, enhancing member satisfaction.
Expense Auditor
SAP Concur
Bengaluru, India
01.2015 - 01.2017
- Audited employee travel and expense claims to meet SLA targets while upholding audit quality.
- Identified policy violations and ensured adherence to corporate and tax standards.
- Analyzed data and findings to prepare reports detailing financial information.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Education
BBA - Finance & Accounting
Kristu Jaytanti College
Bengaluru 04.2001 -
Skills
Tools -
Jira, Confluence, Axure RP, Miro, Power BI, Excel (Advanced), Data Analysis, MS Office
Methods-
Scrum, Agile Delivery, Waterfall, SDLC, Requirements gathering
BA Skills -
Data Analysis, MS Office
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Certification
The Ultimate Agile Scrum Master Certification Training
Timeline
Business Analyst – Healthcare (Agile Delivery)
Fidelity Investments
04.2021 - Current
Project Analyst – Defined Contribution (DC) Domain
Fidelity Investments
01.2018 - 01.2021
Retirement Specialist – Defined Benefit (DB)
Fidelity Investments
01.2017 - 01.2018
Expense Auditor
SAP Concur
01.2015 - 01.2017
BBA - Finance & Accounting
Kristu Jaytanti College
04.2001 -