Ashish Kumar Vishwakarma
Sub Zonal Manager-Last Mile
Verna
Summary
12 Years of vast experience In both B2B & B2C
Instrumental in expanding various Businesses in Metro cities like Mumbai- 9 years of wide Experience in Mumbai in terms of customer service and Business Development, Business Acquisition, wide knowledge of Last Mile in Ecommerce Delivery Business, had 12++ of vendor/stakeholder management, was the part of Amazon's Launching Team of IHS Kirana (Store) +DSP Franchisee Model in Mumbai Metro & Mumbai Suburbs
Overview
14
14
years of professional experience
1
1
Certificate
Work History
SUB ZONAL MANAGAR(SZM)-OPERATIONS(State)
SHADOWFAX TECHNOLOGY PVT. LTD
PANAJIM, GOA
03.2024 - Current
- Business Expansion, Inventory Management, People Management, Handling 5 direct Reportees & 15-20 Indirect Reportees, Supply-Chain Logistics Management, Vendor Management, Stakeholder Management, Driving Various Performance Matrices of delivery both Forward & Reverse Leg, Expansion of Business in Total 105 Pin codes of STATE, Accountable to COD & Shipment Reconciliation, Responsible For Hiring Hub in charge & Team leads
OPERATIONS TEAM LEADER
AMAZON TRANSPORTATION PVT. LTD. (ATSPL)
VADODARA, GUJARAT
03.2023 - 03.2024
- Produced regular performance reports and reviews, seeking areas for improved operational efficiency, Motivated and incentivized teams to improve staff engagement and loyalty, maximizing operational output through reduced staff turnover, Quickly identified root cause issues to enable optimal solutions, reducing future problems and delays, Ensured ongoing compliance with safety and environmental policies, maintaining safe, secure working environments, Demonstrated exceptional people management skills, providing bespoke feedback and coaching to develop high-performing individuals, Communicated progress updates to clients, keeping operations on track to meet cost and timeframe KPIs, Implemented key business culture principles, promoting positive, productive workplace environments, Collaborated with project teams to priorities work appropriately, consistently meeting operational commitments and deadlines, Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching
CHANNEL TEAM LEADER
AMAZON TRANSPORTATION PVT. LTD. (ATSPL)
MUMBAI, MAHARASHTRA
02.2017 - 03.2023
- Channel Expansion - Identification of stores & validation of stores identified by ADE (Account Development Executive) before onboarding to ensure quality, Identification of exclusive/campus pickup stores & onboarding them, Channel Relationship - Meet all the stores along with ADEs as per plan, fill up Work-With template for noting action items and reviewing in weekly meetings, Objection handling & query management during store visits, Performance discussion and improvement plans with ADEs & store owners or DSPs, Training & Development - Impart training to ADEs & eDSP supervisors on Store onboarding process along with documentation & Amazon tools & Standards to be followed, Channel Operations - Preparing & sharing the roster for IHS stores on a weekly basis with Station team, Raise Trouble Ticket for onboarding of stores, any store related issues loss of packages / assets / cash given to stores, issues with payment to store Clearing defects & resolving short cash of issues with the help of ADE & SLP (Security & Loss Prevention) team, Follow-up on CPT, YMS, EDD, OOR clearance at station, Channel Performance - Responsible for Weekly/Monthly performance review with ADEs, Share performance updates (DSR, FDDS & MPOS) of the previous day at store level to ADEs for their discussion with stores, Review daily/weekly scorecard with DSP owners & DSP supervisors Utilizing the Tools available like C3, COMP for daily monitoring of performance for SP nodes, Drive discipline of updating correct scans, Meet non-performing stores and discuss performance Impart training to drive performance, Driving performance from variable channels (I.H.S & SERVICE PARTNERS)
Operations Supervisor
AMAZON TRANSPORTATION PVT. LTD. (ATSPL)
MUMBAI, MAHARASHTRA
05.2015 - 02.2017
- People's management: handing 100+ Associates, Team handling: -daily briefing of associates, process associate and back end staff, Customer obsession: ensuring all the process associates and their sub-ordinates are following, Sop’s & process in order to deliver great customer exp, Manpower utilization: quick decision-maker when it comes to manpower crunch in operations, Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching, Trained employees on optimal processes and use of equipment to boost department productivity, Streamlined operations to consistently deliver on targets, Cash Reconciliation: Reconciled & have done Banking of cash in peak sale
- (C.o.d
- Number of customers), Store operations (Handled I.H.S
- Team), I have space (I.H.S)
- An Amazon Section for deliveries), Handled 100+ stores, Store acquisition & onboarding: opening of new stores for Amazon deliveries (general provisional shops, medicals, bakeries, etc), I.H.S Line haul Planning-Route planning of Vehicles to stores, I.H.S
- Stores Training -process and scan compliance training of store owners and store delivery Associates, Planning: Amazon Peak sale Capacity planning, Staff motivation: By making different ppt
- Activities, quiz, etc.
Shift Supervisor
Tata Starbucks
Mumbai, Maharashta
03.2014 - 04.2015
- Successfully managed up to 10-15 employees per shift by monitoring workload, assessing performance, and assigning duties, Followed security procedures to reconcile tills and complete banking, Upheld company standards and compliance requirements for operations and cleanliness of all areas, Briefed teams on daily operational requirements, motivating and incentivizing staff to work tirelessly to achieve them, Delegated tasks effectively amongst large teams, ensuring continued success against daily KPI targets, Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality, Increased team productivity through ongoing motivation and implementing incentives, Tracked daily expenses and income, assessing against targets to ensure the business met performance standards, Worked with the management team to share ideas and improve operation and improve the quality of products, Identified and solved the root cause of customer concerns and sustained solutions to eliminate repeat issues, Guaranteed compliance with food safety procedures and quality control guidelines, Performed restaurant walk-through to gauge timeliness and excellent service quality, Trained workers in every position, including food preparation, money handling, and cleaning roles, Handled escalated customer complaints to provide full resolutions and promote loyalty, Established positive relationships with guests and employees, creating a positive, energetic environment, Assessed operational performance to measure compliance with regulatory, industry, and brand standards, Optimized profits by controlling food, beverage, and labor costs daily, Assisted Restaurant Manager in the management and development of a team of 10-15 staff, Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions, Kept the facility and equipment in good working condition through regular preventive maintenance and repair schedules
Fund Raiser
Gramin Nari Utthan Seva Samiti (N.G.O.)
Lucknow, Uttar Pradesh
03.2013 - 02.2014
- Raising funds for poor Daily wages Women Workers, Event organizer for Women Empowerment, Planning and execution of Events, Increased charity community and regular supporters by building strong relationships through social media, Processed payments and maintained accurate financial documentation, Assisted in planning and development of fundraising and awareness events, Conducted regular research to obtain creative new ways of increasing funds and effective advertising methods, Proactively cold-called leads to increase awareness of charity causes and maximize sign-ups
Sales Trainee
General Mills India Pvt. Ltd.
Dehradun, Uttarakhand
06.2012 - 02.2013
- Proper Execution of daily Weekly and monthly Sales and Business Development Reports, Updated client account records to ensure key contact information was accurate and current, Worked with tireless energy and enthusiasm, completing tasks to deadlines to aid the overall sales team achievement, Followed up on suggested leads via telephone, quickly building rapport with key decision-makers to book meetings with potential clients, Supported sales staff on client pitches, observing and implementing positive closing techniques, Boosted sales and improved customer satisfaction by providing attentive, personalized client services, Promoted special offers and loyalty programs with upselling skills, Built relationships with customers to evaluate needs and recommend individualized solutions, Liaised with customers to determine needs, provide recommendations, and upsell services, Performed regular market research, analyzing market trends, threats, and actions needed to stay competitive, Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records, Provided helpful, attentive sales support to generate positive customer feedback, Built and nurtured relationships with key influencers to heighten brand profile and awareness, referenced weekly sales ad and promotional signage to verify and enforce correct pricing
Industrial Trainee
The Manu Maharani Hotel Limited
Nainital, Uttarakhand
06.2010 - 10.2010
- Got Trained at All Core Departments of Hotel, Guest Complain and Situation Handling, Hygiene and Sanitization as per H.A.C.C.P, Completed all tasks efficiently and timely, as instructed by industrial managers, Gained practical experience of tool management by assisting managers and supervisors with various tasks, Observed health and safety guidelines by wearing personal protective equipment to minimize injuries during operations, Completed industrial tasks, such as equipment maintenance and quality checks without supervision or assistance by managers, Kept work areas clean and organized by disposing of waste, removing dirt, and conducting deep cleans, Attended training to advance current skills and learn new techniques, using expertise acquired in performing industrial jobs, Adhered to and endorsed health and safety regulations, Received, handled, or escalated customer complaints following company policy, Maintained a professional demeanor in stressful situations, Established trusted relationships with service users for enhanced customer support
Education
BHM - Hotel Management
Institute of Hotel Management
Mumbai06.2013
Senior Secondary - ISC
St. Xavier's College
Bareilly (UP)05.2008
Higher Secondary - ICSE
St. Xavier's College
Bareilly( UP)05.2005
Skills
- ● Business Expansion
- ● Inventory Management
- ● People Management
- ● Handling 5 direct Reportees & 15 -20 Indirect Reportees
- ● Supply -Chain Logistics Management
- ● Vendor Management
- ● Stakeholder Management
- ● Driving Various Performance Matrices of delivery both Forward &Reverse Leg
- ● Expansion of Business in Total 105 Pin codes of STATE
- ● Accountable to COD & Shipment Reconciliation
- Time Management
- Problem-solving abilities
- Decision-Making
Accomplishments
● Awarded Hat-trick Best CPS Metro in Q4 2020 CPS (Cost Per Shipment)
● RUNNER UP CRM TERRITORY -LML EXCELLENCE AWARD FOR Q-4 QUARTER 2017
● 3 times in a Row featured in National wide Top Ten I.H.S Captains (Large Station Category)
● During Covid -19 Pandemic Handled 1 large Amzl Station and 2 Edsp node with 20k volume on daily Basis ensuring zero call outs of associate safety and Covid norms and guidelines
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Beginner (A1)
Certification
SSF (SAFETY SECURITY FACILITATOR)
Amazon safety and security facilitator certification
EFFECTIVE WRITING CERTIFICATION
Amazon email writing certification.
Hobbies
TRAVELLING
LISTEN TO MUSIC
CRICKET
Interests
PLAYING CRICKET
LISTEN TO MUSIC
TRAVELLING
Hobbies
TRAVELLING
LISTEN TO MUSIC
CRICKET
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
SUB ZONAL MANAGAR(SZM)-OPERATIONS(State)
SHADOWFAX TECHNOLOGY PVT. LTD
03.2024 - Current
OPERATIONS TEAM LEADER
AMAZON TRANSPORTATION PVT. LTD. (ATSPL)
03.2023 - 03.2024
CHANNEL TEAM LEADER
AMAZON TRANSPORTATION PVT. LTD. (ATSPL)
02.2017 - 03.2023
Operations Supervisor
AMAZON TRANSPORTATION PVT. LTD. (ATSPL)
05.2015 - 02.2017
Shift Supervisor
Tata Starbucks
03.2014 - 04.2015
Fund Raiser
Gramin Nari Utthan Seva Samiti (N.G.O.)
03.2013 - 02.2014
Sales Trainee
General Mills India Pvt. Ltd.
06.2012 - 02.2013
Industrial Trainee
The Manu Maharani Hotel Limited
06.2010 - 10.2010
BHM - Hotel Management
Institute of Hotel Management
Senior Secondary - ISC
St. Xavier's College
Higher Secondary - ICSE
St. Xavier's College
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