Ashish Londhe

Directed team of revenue accounting professionals, ensuring exceptional customer service delivery.

Coached team members to enhance performance in customer interactions.

Delivered structured training programs for new employees based on established manuals and standards.

Regularly practiced processes to maintain expertise and improve training effectiveness.

Updated knowledge repository to guarantee accessibility and relevance of training materials.

Participated in calibration sessions with quality and delivery teams to ensure training alignment.

Conducted refresher training sessions to address identified knowledge gaps among agents.

• Executed export billing for Cass and Non-Cass stations for Etihad Airways.
• Conducted quality checks of audited Airway bills by analyzing billing reports in Excel.
• Facilitated conference calls with clients to strengthen relationships between AK and Etihad Cargo.
• Managed daily email correspondence, processing amendments and escalations raised by clients.
• Ensured accurate billing for uplifted cargo through diligent oversight of agent submissions.

• Conducted audits of Airway bills for Qantas Airways to ensure compliance and accuracy.
• Performed quality checks on audited Airway bills by analyzing billing reports in Excel.
• Created work instruction manuals for various operational threads.
• Analyzed and resolved escalations related to fare discrepancies using Rapid and Icargo applications.