Cycling
Ashish Londhe
Assistant Manager
Dombivli,MH
Summary
Highly adaptable team leader with excellent background of effective performance while supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Assistant Manager
WNS Global Services
Mumbai
06.2016 - Current
- Handling the team of 12 members while keeping track on their daily targets and deadlines to be met and ensure the accuracy of overall work
- Perform export billing of Cass, Non Cass agents and GPO billing to respective GPOs in US and Europe for our client Airline.
- Handling of Mails on daily basis and process the amendments or escalations raised by the client and make sure the agent billed correctly for the uplifted cargo and airmail
- Ensuring team activities are at par with Quality checks on daily work done by the team
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.
- Assisted with new hire processing and existing training programs.
- Volunteered to help with special projects of varying degrees of complexity.
Associate
Accelya
Mumbai
11.2014 - 06.2016
- Perform export billing of Cass and Non Cass stations for client Airlines.
- Quality checking of the audited Airway bills by analyzing the billing reports extracted from Crystal and Revera.
- Handling Con calls with clients to build repo among Accelya and partner Airlines
- Handling of Mails on daily basis and process the amendments or Escalations raised by the client and make sure the agent billed Correctly for the uplifted cargo Project to maintain the accuracy,
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Greeted customers and offered assistance for increased customer satisfaction.
- Generated sales reports and presentations for senior management.
Workflow Specialist
Tata Consultancy Services
Mumbai
12.2011 - 10.2014
- Auditing of Airway bills of client Airways and quality checking of the same
- Creating Work Instructions Manuals of different threads
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
- Scheduled production timelines and project milestones to foster quality and client satisfaction.
- Analyzing and resolving escalations reported by carrier for fare discrepancies using the applications Rapid and I-cargo to maintain the accuracy, integrity and reliability of the client Airlines Cargo freight Air Way Bills
- Revenue applications used - Rapid, I-cargo, DMS.
Education
Post Graduate Diploma - Service
Welingkar Institute of Management
Mumbai, India 07.2016 - 04.2018
Bachelor of Arts - Economics And Statistics
D.G. Ruparel College
Mumbai, India 06.2008 - 04.2011
Skills
Filing and data archiving
Accomplishments
- Successfully completed the Advance excel course with “A” Grade
- Cleared MSCIT exam with distinction
- Successfully completed excel beginner to advanced course on Udemy
- Completed the RPA course for RPA business analysts on Udemy
- Certification
- Have completed “WNS Certified Trainer Course” successfully and currently providing training to the new staff as “WNS Certified Trainer”.
Certification
Certified Trainer, [WNS]
Interests
Book Reading
Timeline
Certified Trainer, [WNS]
03-2022
Post Graduate Diploma - Service
Welingkar Institute of Management
07.2016 - 04.2018
Assistant Manager
WNS Global Services
06.2016 - Current
Associate
Accelya
11.2014 - 06.2016
Workflow Specialist
Tata Consultancy Services
12.2011 - 10.2014
Bachelor of Arts - Economics And Statistics
D.G. Ruparel College
06.2008 - 04.2011