Ashish Malwal
Bangalore
Summary
Total Experience is around 12+ years. Currently working with Persistent Systems Limited as a SQL Server Database Architect, Platform Engineer, Database Reliability Engineer (DBRE), and DevOps Engineer. Skilled in architecting and managing SQL Server infrastructure on GCP Cloud, with strong automation using Terraform, and GitHub for version control. Specialized in cost optimization across SQL workloads and Windows Server environments. Proficient in CI/CD pipelines, infrastructure monitoring, and cloud-based deployments. Good understanding of Azure, Azure Databricks, Azure Machine Learning, Azure Data Factory, and SQL Postgres.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SQL Server Database Architect | Platform Engineer | DBRE | DevOps Engineer
Persistent Systems Limited
09.2023 - Current
- Architecting and managing Microsoft SQL Server infrastructure in GCP Cloud
- Terraform automation and GitHub-based source control for database scripts and infrastructure
- Performing cost optimization for SQL and Windows-based workloads
- Working on DevOps toolchain with Jenkins, Octopus Deployment, Puppet, and PowerShell scripting
- Implementing observability using Datadog, Azure Data Studio, and custom logging
- Contributing to platform reliability and scalability as part of DBRE duties
- Supporting CI/CD deployments, automating monitoring/alerting pipelines
- Collaborating with data teams using Azure Data Factory, Azure ML, and Databricks
- Exposure to SQL Postgres workloads and cloud data warehousing patterns
Support Escalation Engineer
Microsoft India Pvt. Ltd.
01.2015 - 01.2023
- Escalation handling, Premier support. for enterprise clients using Microsoft products.
- Participated in meetings with stakeholders to discuss progress made towards resolving outstanding escalations.
- Collaborated with cross-functional teams to resolve customer escalations efficiently.
- Conducted root cause analysis to identify recurring problems and implement solutions.
- Engaged with customers to understand their concerns and gather necessary information.
- Coordinated with other departments on product enhancements or modifications based on customer feedback.
- Collaborated with cross-functional teams such as operations, engineering, and support staffs to resolve critical incidents quickly.
- Developed scripts to automate repetitive tasks related to incident management process.
- Tested bug fixes from development team to ensure proper functionality before releasing them into production environment.
- Resolved escalated tickets by researching, analyzing, diagnosing, and identifying solutions.
Senior Technical Support Engineer
HARMAN / Aditi Technologies
01.2012 - 01.2015
- SQL support for Microsoft customers
- Assisted with migrations and troubleshooting
- Resolved customer inquiries using troubleshooting techniques.
- Collaborated with engineering teams to address product issues.
- Documented technical processes and solutions in knowledge base.
- Managed escalated support cases with priority focus.
- Performed system maintenance tasks such as backups, disk space management, patching, and user administration.
- Diagnosed complex technical issues by performing root cause analysis utilizing available resources such as log files or application traces.
- Collaborated with other departments to ensure efficient operations.
- Collaborated with engineering and product teams to identify and rectify recurring technical issues.
Database Engineer
Sublime Edge Pragmatic Solutions
01.2012 - 01.2013
- SQL 2005/2008 setup, replication
- Server monitoring, patching, documentation
- Optimized SQL queries to enhance database performance and efficiency.
- Collaborated with software developers to integrate database solutions into applications.
- Implemented data backup strategies to protect against data loss and corruption.
- Monitored database health and resolved performance issues proactively.
- Created documentation for database procedures and best practices for team use.
- Provided technical support and training to junior staff on database management tools.
- Performed database security management including user access control and privilege assignment.
- Monitored system performance and identified areas of improvement or potential issues.
- Collaborated with developers to ensure data integrity across multiple applications.
- Optimized queries for maximum efficiency and scalability in a production environment.
Education
Bachelor of Arts -
H.P.U
Shimla01.2008
Diploma in Software Engineering - GNIIT
NIIT
Skills
- Troubleshooting and Diagnostics
- Performance Tuning
- Installation and Configuration
- Debugging Memory Dumps
- Disaster Recovery and HA Planning
- Always On AG and Replication
- SQL Server on Azure
- GitHub ,Jenkins
- Datadog ,Puppet Cloud ,Octopus Deployment
- PowerShell ,TSQL scripting
- Azure Data Studio
- WinDBG
- Machine learning
- Terraform automation
- DevOps methodologies
- Platform reliability
- Customer engagement
- Problem solving
- Collaboration skills
- SQL database management
- Cloud environment optimization
- Database performance tuning
- Customer engagement strategies
- Critical thinking abilities
- Database migration strategies
- Troubleshooting complex issues
- Project management
- Azure data factory
- Database migration
- GCP cloud management
- Technical training
- Azure power BI integration
- AWS, azure, GCP
- Azure cloud services
- Azure databricks
- Azure SQL services
- Azure cloud platform
Certification
- Cloud Digital Leader, Google Cloud Certified, 01/2024
- Associate Cloud Engineer, Google Cloud Certified, 01/2024
- Microsoft Certified: Azure Database Administrator Associate, 01/2023
- SQL Server 2012 Administrator (MCP), Microsoft Certified Technology Specialist: SQL Server 2008, 01/2014
Timeline
SQL Server Database Architect | Platform Engineer | DBRE | DevOps Engineer
Persistent Systems Limited
09.2023 - Current
Support Escalation Engineer
Microsoft India Pvt. Ltd.
01.2015 - 01.2023
Senior Technical Support Engineer
HARMAN / Aditi Technologies
01.2012 - 01.2015
Database Engineer
Sublime Edge Pragmatic Solutions
01.2012 - 01.2013
Bachelor of Arts -
H.P.U
Diploma in Software Engineering - GNIIT
NIIT
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