Currently working as a Zonal Relationship Manager as Unit Head for Sarfaesi Activity for Home loan Product
Key responsibilities include heading North -1 for all Sarfaesi Activities, managing a team in Delhi & NCR for Debt service and risk management, managing a team with vendors across Delhi and NCR region, recruiting vendors and developing strategic alliances with business partners, ensuring team works in line with processes and procedures set by the bank, ensuring team works towards achieving targets set by the bank, devising strategies for Asset Recovery companies for timely and complete recovery of NPA's, responsible for reconciliation of both Strategic Business Associate and major retail accounts, building customer relationships to retain profitable customers, handling member queries and interacting with different departments, strategizing and implementing key imperatives to smoothen and strengthen debt management process, appraising management with information on key Negative Areas for making corrective Sourcing of Assets, preparation of MIS and daily trackers, allocation & reallocation of accounts to achieve maximum output.
Area Sales Manager
Macmillan Publishing Company Limited
08.2005 - 08.2008
Responsible and accountable for the Sales function and performance of books, preparing and operating financial budgets, monitoring sales targets, maintaining regular and punctual supplies of the Books ordered to parties, handling the part of Delhi & NCR, Rajasthan, Haryana for promotion of books, developing relationship with key customers & trade parties, developing dealers network, training and motivating sales and other staff, attending all correspondence both internal and external, ensuring that the Company's Policies are adhered, planning, monitoring and supervising the activities of Frontline sales person, responsible for the promotion and sales of books at Universities MBA Colleges and also tied up for the Co Publishing with some of the institutes.
Sr Sales Executive
Sage Publications India Pvt. Ltd.
08.2003 - 07.2005
Responsible and accountable for the Sales function and performance of books and Journals, planning all sales related strategies, preparing and operating financial budgets, monitoring sales targets, looking after the states of Rajasthan, Delhi (including the NCR), HP, Haryana, developing relationship with key customers & trade parties, developing dealers network.
Sr Sales Executive
Vikas Publishing House Pvt Ltd.
03.2000 - 06.2003
Responsible and accountable for the Sales function and performance of books and Journals, planning all sales related strategies, preparing and operating financial budgets, monitoring sales targets, looking after the states of Rajasthan, Delhi (including the NCR), developing relationship with key customers & trade parties, developing dealers network.
Sales Executive
Tata Mc Graw-Hill Publishing Company Limited
11.1997 - 02.2000
Handle the entire Rajasthan for the promotion and sales of books at primary and secondary/undergraduate and postgraduate level in Schools / Universities / Institutes, identify, generate and maintain customer-base, arrange awareness and publications listing in the local market, co-ordinate with dealers network, list consists of mainly Schools, Engineering, Management and promoting them at School, undergraduate and Postgraduate colleges.
Education
University of Delhi
Delhi
04.2001 -
Skills
Highly motivated and creative professional with more than 20 years of corporate experience with excellent relationship & team management, communication, and presentation skills
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Areas Of Exposure
Highly motivated and creative professional with more than 20 years of corporate experience with excellent relationship & team management, communication, and presentation skills.
Strong exposure and understanding of Financial Risk Services with proven track records in risk, billing and collection functions.
Designed the Debt Service Process and other related processes in accordance with the best practices and the business plans.
Proven track record in meeting sales and collection targets within the prescribed budgets and timelines.
Demonstrated experience in building, leading and motivating teams while consistently exceeding individual as well as organization’s expectations.
Audit Compliance and Management.
Channel Management
Work Exposure
ICICI BANK, New Delhi, Delhi, Chief Manager- Band II, 10/01/08, present, Currently working as a Zonal Relationship Manager as Unit Head for Sarfaesi Activity for Home loan Product., Currently Heading North -1 for all Sarfaesi Activities with a volume of more than 10K cases and giving support to the Collection team for Home Loan Product., From Oct 2008 to June 2018 I was handling the Auto Product and since July 2018 to May 2023 I was handling the Home Loan Product for collections as Reginal Relationship Manager., Managing a Team in Delhi & NCR for Debt service and risk management., Managing a Team with vendors (Debt service companies) across Delhi and NCR region., Recruiting vendors and developing strategic alliances with business partners., Ensuring Team to work in line with processes and procedures set by the bank., Ensuring the Team for work toward achieving target set by the bank., Quarterly and monthly target setting for the team and ensuring to get all the support they need from the bank sides to achieve the given targets., Ensuring team to work in adherence and compliance with policies and procedures set by bank., Devising strategies for Asset Recovery companies for timely and complete recovery of NPA’s so as to achieve ICICI Bank loss reduction target., Responsible for reconciliation of both Strategic Business Associate and major retail accounts., Building customer relationships to retain profitable customer in converting it to CASA and FD’s for the Bank., Handling the member queries and interacting with different departments such as Business Development Team, Operations, and Legal etc to solve the same with in the allotted TAT., Strategizing and implementing key imperative to smoothen and strengthen debt management process., Appraising the management with information on key Negative Areas for making corrective Sourcing of Assets., Preparation of MIS and daily trackers, updation, monitoring and day to day reconciliations so as to enhance overall performance at all levels., Allocation & reallocation of accounts to achieve maximum output.
Macmillan Publishing Company Limited, New Delhi, Delhi, Area Sales Manager, 08/01/05, 08/01/08, Responsible and accountable for the Sales function and performance of books, To prepare and operate financial budgets and monitor sales targets., Maintaining regular and punctual supplies of the Books ordered to parties., Handling the part of Delhi & NCR, Rajasthan, Haryana for promotion of books., To develop relationship with key customers & trade parties and develop dealers network., To train and motivate sales and other staff., To attend all correspondence both internal and external., To ensure that the Company’s Policies are adhered., To Plan, monitor and supervise the activities of Frontline sales person, Responsible for the promotion and sales of books at Universities MBA Colleges and also tied up for the Co Publishing with some of the institutes.
Sage Publications India Pvt. Ltd., New Delhi, Delhi, Sr Sales Executive, 08/01/03, 07/01/05, Responsible and accountable for the Sales function and performance of books and Journals., Plan all sales related strategies., To prepare and operate financial budgets and monitor sales targets., Looking the states of Rajasthan, Delhi (including the NCR), HP, Haryana., To develop relationship with key customers & trade parties and develop dealers network.
Vikas Publishing House Pvt Ltd., New Delhi, Delhi, Sr Sales Executive, 03/01/00, 06/01/03, Responsible and accountable for the Sales function and performance of books and Journals., Plan all sales related strategies., To prepare and operate financial budgets and monitor sales targets., Looking the states of Rajasthan, Delhi (including the NCR)., To develop relationship with key customers & trade parties and develop dealers network.
Tata Mc Graw-Hill Publishing Company Limited, Jaipur, Rajasthan, Sales Executive, 11/01/97, 02/01/00, Handle the entire Rajasthan for the promotion and sales of books at primary and secondary/undergraduate and postgraduate level in Schools / Universities / Institutes., Identify, generate and maintain customer-base., Arrange awareness and publications listing in the local market., Co-ordinate with dealers network., List consists of mainly Schools, Engineering, Management and promoting them at School, undergraduate and Postgraduate colleges.
Academic
Done Graduation from Delhi University with Commerce stream.
Accomplishments
Got three promotions from Manager Band -I to Chief Manager – Band II since joining with Proven track record.
Received R & R (Reward & Recognition) Award for Quarter 3 in ICICI BANK 2009 for best figures Pan India.
Achieved best ever figure of loss in DSMG in ICICI BANK in the month of March ’09 & August ’09 in BKT 10-12 in DSMG.
Received Quantum of Excellence in ICICI BANK in the month of August ’09, October ’09, December ’09 and January’10 in ICICI BANK in DSMG.
Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))