Office Suite
Ashish Medidhi
Banking
Visakhapatnam
Summary
Enterprising Bank Officer successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Branch Manager
State Bank of India, SBI
Vishakapatnam
06.2024 - Current
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
Service Manager
State Bank of India, SBI
06.2023 - 06.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed RBI Currency chest effectively complying with regulatory authority with out any deviations .
Branch Manager
State Bank of India, SBI
Devudala
06.2022 - 06.2023
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Service Manager
State Bank of India, SBI
Visakapatnam
10.2019 - 05.2022
- Implemented strategies to increase customer service satisfaction ratings.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored service staff performance and provided feedback for improvement.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Established team priorities, maintained schedules and monitored performance.
Branch Manager
State Bank of India, SBI
07.2018 - 09.2019
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Consulted customers to boost product sales and services.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Submitted loan applications to underwriter for verification and recommendation.
- Implemented rigorous risk management protocols, safeguarding against potential financial threats.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Trainee Officer
State Bank of India, SBI
06.2016 - 06.2018
- Streamlined workflow processes by identifying areas for improvement and proposing feasible solutions.
- Gained expertise in company-specific software applications, enhancing overall efficiency when performing daily tasks.
- Exceeded supervisor expectations with consistent high-quality work output during the trainee period.
- Contributed to a positive work environment by actively participating in team-building activities and events.
- Developed a solid foundation in company policies, procedures, and culture through comprehensive onboarding sessions.
- Gained practical experience in various department functions, broadening overall understanding of the company''s operations.
- Strengthened problem-solving skills by tackling challenging assignments and receiving constructive feedback from supervisors.
- Increased knowledge of industry trends and best practices through attending workshops, seminars, and conferences as part of continuous professional development efforts.
- Successfully transitioned from Trainee Officer to a full-time role within the organization, displaying strong commitment and adaptability.
- Demonstrated adaptability by quickly adjusting to new tasks and responsibilities within the organization.
- Developed strong communication skills through regular interactions with team members and supervisors.
- Proactively sought feedback from colleagues and superiors to identify areas for personal improvement.
- Coordinated operations with other emergency service groups.
- Handled administrative requirements, maintained records and submitted operational reports.
Jr Associate
State Bank of India, SBI
10.2011 - 06.2016
- Maintained confidentiality while handling sensitive information related to client accounts or legal matters.
- Aided in business development efforts by identifying potential clients and initiating contact through various channels.
- Collaborated across departments for a unified approach towards achieving company objectives.
- Delivered accurate reports on time to assist management in making informed decisions based on data analysis.
- Strengthened collaborative efforts among teammates by facilitating open dialogues during group discussions.
- Improved team efficiency with thorough organization of documents, correspondence, and meeting notes.
- Increased company visibility through the development of marketing materials and participation in industry events.
- Developed a strong understanding of industry regulations to ensure compliance within daily operations.
- Controlled costs by verifying expenses against budget amounts.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Created and maintained detailed records of all office activities.
- Monitored and tracked budgets and expenses.
Education
Bachelor of Science - Maths
Manonmaniam Sundaranar University
Tamil Nadu 04.2001 -
Skills
Sales development
Customer service
Branch operations management
Software
SBI working software
Certification
Junior Associate of Indian Institute of Bankers(JAIIB )
Timeline
Branch Manager
State Bank of India, SBI
06.2024 - Current
Service Manager
State Bank of India, SBI
06.2023 - 06.2024
Branch Manager
State Bank of India, SBI
06.2022 - 06.2023
Service Manager
State Bank of India, SBI
10.2019 - 05.2022
Branch Manager
State Bank of India, SBI
07.2018 - 09.2019
Trainee Officer
State Bank of India, SBI
06.2016 - 06.2018
Junior Associate of Indian Institute of Bankers(JAIIB )
07-2015
Jr Associate
State Bank of India, SBI
10.2011 - 06.2016
Bachelor of Science - Maths
Manonmaniam Sundaranar University
04.2001 -
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