Ashish Mishra
Lead Solutions Architect
Hyderabad
Summary
Dynamic Solution Architect with extensive experience at NTT Data, specializing in Microsoft-based AI solutions and voice architecture design. Proven ability to lead architecture reviews and customer workshops, ensuring alignment with business goals. Skilled in Azure AI and system integration, with a strong focus on delivering innovative solutions and fostering collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Solution Architect
NTT Data
Hyderabad
03.2024 - Current
- Planning, designing, and prototyping of Microsoft and open-source-based Agentic AI solutions.
- Design end-to-end architecture for enterprise-grade voicebots, call center automation, and AI assistants integrated with Microsoft Teams, and Dynamics 365.
- Lead architecture review sessions, ensure solution alignment with business goals, and compliance with Microsoft’s reference architectures, and security models.
- Provide AI service advisory, consultations, and lead customer workshops to evangelize Agentic-AI capabilities, and onboard customers onto their AI transformation journey.
- Collaborated with project teams to ensure that all technical requirements were met during the software development life cycle.
Senior SE
Microsoft
Hyderabad
09.2021 - 03.2025
- Manage tier III escalation cases for Microsoft Teams and Copilot Studio.
- Training Tier I and II engineers on the latest developments in Microsoft Services.
- Planning and designing MS-based voice and network infrastructure for premier partners.
- Developed team-based AI chatbots and applications to enhance daily operations based on the team's requirements.
- Configured Direct Routing, Teams Meeting Rooms, and unified communication setups for customer issue testing.
- Collaborated with engineers across various technologies to deliver exceptional customer support.
- Partnered with Microsoft Certified device vendors to assist customers in setting up voice services and troubleshooting.
Senior SE
Unify Square
08.2019 - 09.2021
- Tier 3 level deep technical troubleshooting of escalated issue including advance cloud PBX VoIP telephony and in-house PSTN connectivity.
- Responsible for resolving Unified communication incidents for Deloitte US customers independently. Working with team to resolve more complex or cross-technology incidents.
- Managing Skype for Business 2015 environment, responsible for server reporting, maintenance, patching activity and SCOM failure analysis.
Tier II Engineer
Convergys
01.2018 - 07.2019
- Taking ownership of technically complex partner reported issues and working closely with partner until it is completely resolved.
- Resolve partner's reported issue while working with Engineering, Microsoft SEE/TA and other cross-functional teams and provide feedback to Engineering for improving product quality and reliability.
Network Engineer
Ericsson Global
01.2018 - 07.2019
- On-Site planning, designing, optimization and troubleshooting of RCOM/JIO VoIP Network.
Education
Diploma- Cloud Architect -
10-2024
PG Diploma - Full Stack Development
01.2023
Appearing (Distance e Learning)
B.Tech - ECE
01.2016
GPA: 8.6
Skills
- Power Platform
- Copilot Studio
- Azure AI (Speech Services, Language Understanding, OpenAI)
- Azure OpenAI and AI Foundry
- Azure Communication Services (ACS)
- Microsoft Teams SDKs and APIs
- Full stack development
- Azure Bot Framework SDK and Composer
- Dynamics 365 contact center
- Microsoft-based voice architecture design
- System integration planning
- Machine learning integration
Certification
- AI-102: Azure AI Engineer, 20/06/25, 20/26/26
- AI-900: AI Fundamentals, 04/01/24, no expiry date
- MB-230: Dynamics Consultant, 08/01/24, 08/01/25
- PL-400: Power Platform Developer, 04/01/23, 04/01/24
- Microsoft Certified Trainer, 08/01/22, 08/01/25
- AZ-900: Azure Fundamentals, 09/01/22, no expiration date
- MS-700: Teams Administrator Associate, 02/01/23, 02/01/24
- MS-740: Troubleshooting MS Teams, 03/01/23, 03/01/24
- MS-721: Collaboration communications, 04/01/23, 06/01/24
- MS-720: Teams Voice Engineer, 04/01/23, 04/01/24
- Active Directory on Windows Server, 06/01/21, no expiry date
- MTA: Networking Fundamentals, 06/01/21, no expiry date
- Wireshark Essential, 06/01/21, no expiry date
- MS 365: Fundamentals, 01/01/21, no expiry date
- Technical Growth Program: Specialist, 06/01/22, no expiry date
- Exam 333: Deploying enterprise voice, 12/01/18, no expiration date
- CCNA Voice, 11/01/16, 11/01/19
Tools And Skills
PowerShell, Power Automate, Power Virtual Agent, PowerApps, Microsoft GraphAPI, NodeJS, Agile, DevOps, HTML, CSS, Azure Bot Framework, Wireshark, Fiddler, PowerBI, ProcDump, PostMan, Charles, SBC logs analysis tools (translator X/Syslog Viewer)
Projects
1. GPT-4o RAG voice bot built a voice-enabled bot using GPT-4o and RAG, enabling natural, real-time conversations with access to enterprise knowledge sources.
2. GPT-4o AI avatar developed a lifelike AI avatar with GPT-4o, integrating voice and facial animation for virtual front desk and kiosk interactions.
3. ITSM bot with Copilot Studio created an IT support bot using Copilot Studio and Power Automate to handle ticketing, resets, and FAQs via Microsoft Teams.
4. Dynamics 365 ITSM setup implemented an ITSM system on Dynamics 365, including case management, SLA tracking, and workflow automation.
5. ServiceNow Contact Center Bot
Built a virtual agent using Copilot Studio, integrated with ServiceNow to automate contact center queries and ticket resolution5. Copilot Studio based Servicenow Contact Center
Timeline
Solution Architect - NTT Data
03.2024 - Current
Senior SE - Microsoft
09.2021 - 03.2025
Senior SE - Unify Square
08.2019 - 09.2021
Tier II Engineer - Convergys
01.2018 - 07.2019
Network Engineer - Ericsson Global
01.2018 - 07.2019
SimpliLearn - Diploma- Cloud Architect,
BITS Pilani - PG Diploma, Full Stack Development
Jaypee University of Engg and Tech - B.Tech, ECE
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