Ashish Modi
Mumbai
Summary
A results-driven and achievement-oriented professional with over 16 years of proven expertise in sales, business development, P&L management, and strategic leadership. Skilled at leveraging deep domain knowledge and functional expertise to craft and execute innovative strategies that drive revenue growth, enhance profitability, and deliver organizational success. Renowned for transforming underperforming teams into high-performing revenue engines through creative problem-solving and a strategic approach to market challenges.
Proven track record of designing business roadmaps, optimizing financial performance, and identifying growth opportunities in competitive and dynamic environments. A visionary leader with exceptional interpersonal skills, fostering meaningful customer relationships while empowering teams to excel. Adept at balancing operational excellence with financial efficiency, consistently achieving ambitious goals through creativity, focus, and collaboration.
Overview
18
18
years of professional experience
Work History
Director
AAFT Online
04.2022 - Current
- Strategized and executed initiatives to increase booked revenue, ensuring sustainable and consistent growth.
- Designed and implemented a dedicated team structure focused exclusively on revenue realisation, allowing the sales team to concentrate on driving continuous revenue streams.
- Managed P&L, optimizing cost structures, and improving overall financial performance.
- Reduced marketing CAC (Customer Acquisition Cost) from 150% to 80% in the first six months, and further to 18% within one year, bringing the overall CAC down to 39%.
- Launched an innovative referral programme to boost organic revenue generation, significantly reducing dependence on marketing expenses.
- Worked closely with the leadership team, including the CEO and Co-Founders, to develop and implement strategic operational goals.
- Introduced new products and services, enhancing revenue potential, and expanding the organization's market presence.
- Championed training and mentorship initiatives to upskill teams, ensuring operational excellence, and fostering a culture of growth.
- Successfully scaled the online segment from the ground up, achieving exponential growth in the first six months.
- Collaboration & Reporting: Work with internal teams (product, marketing) to align sales strategies and report on performance.
Director Sales
WhiteHat Jr.
12.2019 - 03.2022
- Honored with the prestigious Sales Premier league title for attaining sales targets for July to Sep 2021 & Oct to Dec 2021
- Displayed business acumen to drive >10% week on week revenue growth across 3 regions viz India, US & UK
- Played a stellar role to ensure a higher percentage of customer retentions & minimize drop outs
- Made noteworthy contribution to spearhead strategic marketing planning
- Piloted efforts to leverage multi-regional talent for optimal productivity and assessed team strength and weakness to routinely exceed quarterly and annual goals
- Essayed a high trajectory growth path by developing innovative and cutting-edge approaches along with effective resource allocation to optimize productivity to deliver best performance
- Acted as catalyst of change to adopt continuous innovative techniques to ensure freshness in business processes
- Merited for recruiting talented sales managers and setting up business cohorts to oversee day-to-day operations, track sales call, and measure input/ output by utilizing Salesforce, Salestrail and Salesken tools
- Pioneered efforts to design parallel revenue models for both renewals and referrals
- Scripted an impressive success story by shaping strategic directions along with the marketing head to allocate maximum funds in the region that helped maintain a steady pipeline of leads
- Displayed dynamic leadership style to steer geographically strategic sales and marketing teams to leverage resources to build strong relationships with customer & adroitly satisfy their wants
- Championed efforts to build capacity of a team of 80 professionals including Sales Managers & Team Leaders that resulted in rapid market expansion into unexplored market segments in target-oriented manner.
Assistant Team leader
Tech Mahindra Business Services
01.2019 - 12.2019
- As second in command to the team leader demonstrated subject matter expertise to ensure end-to-end customer relationship management to maximize customer satisfaction
- Successfully initiated steps to extend 360-degree support to the sales managers, to deftly undertake troubleshooting to remove bottlenecks and ably correct recurring issues to guarantee optimum service levels
- Displayed excellence to conduct analysis of every customer insight and studied feedback to develop process improvements to offer actionable solutions to thereby adapt to changing customer needs to deliver best results
- Played a pivotal role to conceptualize and regularly conduct new hire training throughout the fiscal year
- Made significant contribution to collaboratively work with the customer service representatives to handle escalated customer issues to accomplish great customer experiences
- Ably created staff schedules, approved requested time offs, and updated records/ reports on accurate and timely basis
- Chalked out training and mentorship programs for graduates from on-the-job training-OJT to live floor with 85% retention to fulfil the company’s corporate vision & mission statement.
Customer Relation Advisor
Tech Mahindra Business Services
01.2013 - 12.2018
- Credited for attending to 40 sales calls daily to cater to existing and new customers to propel business growth
- Exhibited stewardship to adeptly manage customer retention activities for various processes as well as developed new strategies to facilitate higher customer retention, strengthen business ties and build new relationships
- Displayed outstanding performance to meet daily targets of 40% for upgradations whilst minimizing cancellations to 30% as a part of the in-bound call center for the UK process
- Spearheaded business development initiatives in addition to developing highly empathetic client relationships to earn reputation for exceeding service standard goals to ably create moments of customer delight
- Orchestrated efforts to support teamwork to provide excellent customer care by responding to requests, assisting with product selection and handling ordering functions to live up to client expectations
- Skillfully participated in continuous improvements to generate new suggestions, create innovative ideas, and engage in problem solving activities with focus on incremental growth
- Introduced action plan and implemented effective marketing strategies to surpass sales goals.
Senior Customer Service Associate
Firstsource Solution Ltd.
06.2011 - 06.2012
Customer Service Executive
Global e- Service Ltd.
06.2009 - 02.2011
Customer Service Associate
Standard Softel
02.2007 - 05.2009
Skills
- Strategic alliances
- Business development and planning
- Leadership acumen
- Crisis management expertise
- Budget planning and forecasting
- Integrity and ethics
- Time management
Leadership Strengths
Strategic Management: Leadership strength in Strategic Management involves the capacity to think critically, foresee industry trends, and formulate comprehensive plans to navigate the organization towards its goals. A strategic leader understands the bigger picture, aligns resources to key objectives, and adapts strategies to changing environments.
Sales Process Management: A leader with strong Sales Process Management skills excels in orchestrating the various stages of the sales cycle. Their ability to streamline and optimize sales processes ensures efficiency, effective customer engagement, and ultimately, increased revenue.
Change Management: Leaders proficient in Change Management possess the skills to guide their team or organization through transitions seamlessly. They understand the dynamics of change, communicate effectively to address uncertainties and implement strategies that facilitate a smooth adaptation to new processes or structures..
Organizational Caliber: Leaders with a strong focus on Organizational Caliber exhibit an understanding of the broader organizational dynamics. They foster a culture of collaboration, inclusion, and efficiency. These leaders prioritize talent development, ensuring that the right people are in the right roles.
Visionary Leadership: Visionary leadership sets the tone for creativity, motivation, and a shared commitment to long-term success. The ability to articulate this vision inspires and aligns the team towards common objectives. With a forward-thinking approach.
Websites, Portfolios and Profiles
www.linkedin.com/in/ashishpmodi
Personal Information
- Date of Birth: 06/29/1989
- Nationality: Indian
- Title: Director Sales
Computer Literacy
- MS Office Suite (Word, Excel, & Power Point)
- Salesforce & LSQ
Language Proficiency
- Fluency in English
- Hindi
- Marathi
- Gujarati
Timeline
Director
AAFT Online
04.2022 - Current
Director Sales
WhiteHat Jr.
12.2019 - 03.2022
Assistant Team leader
Tech Mahindra Business Services
01.2019 - 12.2019
Customer Relation Advisor
Tech Mahindra Business Services
01.2013 - 12.2018
Senior Customer Service Associate
Firstsource Solution Ltd.
06.2011 - 06.2012
Customer Service Executive
Global e- Service Ltd.
06.2009 - 02.2011
Customer Service Associate
Standard Softel
02.2007 - 05.2009
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