Ashish Mondal
Newtown
Summary
A Proactive and result oriented professional System Administrator and Application Support Consultant with 7 year 6 month of experience in Experienced IT Support Specialist with hands-on expertise supporting over 250 users remotely. Skilled in configuring and troubleshooting Windows (10, 8, Server), MacOS, VPN, Active Directory, Office 365, and DNS/DHCP services. Strong grasp on LAN/WAN networking, printer/Wi-Fi setup, GSuite admin, IT asset management, and server infrastructure setup. Capable of handling vendor coordination, backup procedures, CRM basics, and documentation practices for system recovery and operational continuity.
Overview
9
9
years of professional experience
Work History
IT Executive
Indigo Mining PVT LTD
09.2023 - Current
- Provide Desktop level EU support
- Hardware repair chip level
- Network planning (Mines Area P2P connection creation, network distribution in mines area, new office container network configuration, RF network distribution), upgrading, network issue solving with vendor co-ordination, VPN (Azure p2p VPN) configuration, Sonic/ Sophos firewall maintain
- Vendor management (PO creation, wo generation, stock maintain)
- Company ERP platform support (Microsoft NAV platform) -user creation, user management, domain user creation, user permission maintains
- Printer management, Cloud Virtual Desktop management, wifi setup, network management
- IT Asset management and co-ordination with Vendor Management for Asset Upgradations and Repair and maintenances with warranty. PO and Work order generation for Vendor management
Senior Desktop Support Engineer
Team Lease Pvt LTD
03.2022 - 04.2023
- Provide second line technical support across Global client regarding Vendor management and Asset procurement and onboarding.
- Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner
- Work collaboratively with development team as required for third line escalation.
- Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
- Drive and engage in disaster recovery processes for application backend issue.
Onsite L2 Engineer at Kolkata Database Support Engg
Impact Infotech PVT LTD (NIT Projects)
06.2019 - 12.2021
- Solving issue of BFL users as ticket logged by them on Saphire Service Portal.
- Creating User Data, mail id and profile management
- Database Support (Data backup, data retrieve, database maintain on SQL Server 2012
- Symantec Configure and update
- Asset Allocation and asset installation on onsite also and remote location also over SCCM.
- Create and maintain asset data on server and domain join of New user
- Profile management on Salesforce and CustomerEye Business application of BFL on Database
Onsite Engineer at Bajajfinserv office
Genious Consultant
12.2018 - 05.2019
- Work on Ticket logged on Sapphire Portal (Service Desk Tool)
- Maintain inventory
- System Upgrade
- Basic Software Support
- Desktop Maintenance as per Ticket logged by user.
- Giving the Support to Remote User using SCCM
- Giving Support Regarding MacAfee, Firewall and Active Domain Directory
- Local Network and wifi configure and issue solving
Desktop Support and IT Support Executive
MaxMobility Pvt. Ltd.
12.2016 - 06.2018
- Log Monitoring.
- Backup and Restore in database.
- CPU utilization checks and resolves high CPU utilization.
- Query Optimization.
- Production issue handling.
- Hardware and Network related issue check and resolve.
- Operating System installation and configuration.
- Software Installation.
- Update create, data.send data report to Tata Teleservice for their project Smart (Tata Docomo Sales Force Automation project) as L2 Database Support
- Coke Sales force automation project Data Support in L2 Database Support.
Education
BE - Computer Science Engineering
WBUT
01.2014
Diploma - Computer Science & Technology
WBSCTE
01.2010
Higher Secondary -
WBHSCE
01.2007
Madhyamik -
WBBSE
01.2005
Skills
- Meraki
- Service Now Ticketing Tool
- Splashtop Remote Tool
- Microsoft D365
- Azure Cloud support
- Windows 7
- Windows 8
- Windows 10
- Linux
- Server 2016
- Active Directory
- Office 365
- Outlook Backup
- Backup
- Restore
- Desktop installation
- Laptop installation
- VPN
- DNS
- DHCP
- LAN/WAN configuration
- WiFi setup
- SCCM
- MSTSC
- SQL Server 2012
- Endpoint Protection
- Network Utilization checkup
- P2P network configuration
- TP Link device
- Cambium network device
- Light Beam Antena
- Sapphire Ticketing Tool
Accomplishments
- 2 times Awarded Best Service Engineer By Client Company Bajaj Finserv Limited
- Best engineer in Hall of fame of Payroll company
- Best Employee from TCS global Partner Pandora Jewellery
Expected Salary
4.55 LPA, 37819, 50%
Reason For Leaving
There have been significant changes in my current company that have impacted my role and I am looking for stability and a better fit for my skills and career aspirations.
Total Professional Experience
7 years 6 months
Personal Information
- Location Preference: West Bengal
- Date of Birth: 11/07/88
- Marital Status: Single
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
IT Executive
Indigo Mining PVT LTD
09.2023 - Current
Senior Desktop Support Engineer
Team Lease Pvt LTD
03.2022 - 04.2023
Onsite L2 Engineer at Kolkata Database Support Engg
Impact Infotech PVT LTD (NIT Projects)
06.2019 - 12.2021
Onsite Engineer at Bajajfinserv office
Genious Consultant
12.2018 - 05.2019
Desktop Support and IT Support Executive
MaxMobility Pvt. Ltd.
12.2016 - 06.2018
BE - Computer Science Engineering
WBUT
Diploma - Computer Science & Technology
WBSCTE
Higher Secondary -
WBHSCE
Madhyamik -
WBBSE
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