Dynamic leader with a proven track record at UNICEF in spearheading digital transformation and strategic planning initiatives. Expert in data analysis & visualization (Power BI) and adept at fostering stakeholder engagement. Achieved a 30% improvement in reporting accuracy through innovative problem-solving. Skilled in both technical and interpersonal realms, driving impactful socio-economic development projects.
Overview
16
16
years of professional experience
Work History
Strategic Planning & Coordination Officer
UNICEF
10.2022 - Current
Digital Product Management:Owned the Result Assessment Module (RAM India), a reporting tool for UNICEF India’s end-year results, ensuring seamless integration with global systems.
Collaborated with IT teams for strategic planning, development, and deployment of RAM, addressing issues in real-time to ensure scalability and efficiency.
Developed and implemented UNICEF’s Payment Gateway for Donors, automating donation processes to increase transparency and accessibility.
Working closely with the NITI Ayog and Ministry of Education and Ministry of Women and Child Development for the technical support in preparing the result matrix and strategic planning on Digital tools
Monitoring & Evaluation:Ensured compliance with UN Sustainable Development Cooperation Framework (UNSDCF), providing quality assurance for reports and data.
Designed and automated financial reporting tools using Power BI and Qlik to improve reporting efficiency and accuracy.
Problem Solving Example:Problem: RAM users faced issues finalizing outcomes due to indicator inconsistencies. Solution: Collaborated with IT teams to debug and recalibrate the data validation process. Result: Reduced reporting errors by 30% and improved user satisfaction.
Training & Capacity Building:Conducted workshops on Results-Based Management (RBM), end-year reporting, and workforce planning using the Kirkpatrick Model of Learning.
Managed the Learning Dashboard, automating attendance tracking and program scorecard generation.
Collaborative Projects:Led cross-agency initiatives under UNSDCF, including data gathering, analytics, and reporting.
VP of Strategic Planning
Laxmi Narasimha Coop Society
09.2012 - 04.2022
Digital Transformation Leadership:Designed and deployed the Member Registration System for real-time fee payments and records for 10,000+ cooperative members.
Developed the Loan Origination System (LOS), reducing loan processing time by 40% through workflow automation.
Built the Performance Monitoring Dashboard to provide real-time insights into cooperative activities.
Problem Solving Example:Problem: Manual workflows caused inefficiencies in loan approvals. Solution: Digitized end-to-end loan workflows and integrated them with core banking systems. Result: Improved operational efficiency by 50% and reduced manual errors.
E-Governance Implementation:Launched a Grievance Redressal Platform accessible via mobile calls in local languages, providing transparency and prompt resolution for member concerns.
Introduced an Analytics-Driven Monitoring System to track program performance and identify areas for improvement across rural initiatives.
Capacity Building and Training:Conducted training programs for pigmy agents and SHG members on using digital tools for financial transactions, including cybersecurity best practices.
Delivered workshops on SDG implementation through digital transformation, aligning rural development initiatives with global sustainability goals.
Automation and Data Insights:Implemented automated data validation checks to reduce errors in financial reporting, achieving a 30% improvement in data accuracy.
Created predictive analytics models to forecast loan defaults and optimize resource allocation for rural development projects.
Key Digital Products and Achievements:Member Profile & Record Management System: Simplified access to member details and transactions, improving operational efficiency by 50%. Performance Monitoring Dashboards: Provided real-time insights into cooperative performance, enabling data-driven decision-making. Loan Origination System (LOS): Streamlined loan applications and approval workflows, supporting faster credit access for rural members. Self-Help Group (SHG) Digital Toolkit: Developed a toolkit to track SHG financial activities, including savings and credit, with mobile-friendly interfaces.
Strategic Financial Planning:Optimized revenue streams through digital payment channels, ensuring better tracking and reporting of collections.
Developed cost-effective strategies for system upgrades and new digital product launches.
Stakeholder Engagement:Partnered with local governments and NGOs to deploy digital solutions, enhancing their reach and impact in underserved communities.
Regularly engaged with cooperative members to gather feedback and improve the usability of digital platforms.
E-Governance Projects:Launched a Grievance Redressal Platform with multi-language
Business Analyst
Citibank NA
02.2012 - 08.2012
Citibank NA, Singapore | February 2012 – August 2012
Gathered and analyzed business requirements for e-business technologies.
Led business process analysis and workflow optimization to improve productivity.
Designed end-to-end solutions for e-business initiatives, including functional specifications and mock-ups.
Coordinated User Acceptance Testing (UAT) to validate solutions met requirements.
Key Projects:
Core banking implementation for Citibank Russia.
Mobile banking development for Kazakhstan.
Loan Origination System (LOS) for South Africa.
Risk Assessment Module for Saudi Arabia.
Business Analyst Trainee
Sepit Tech
05.2009 - 05.2010
Assisted in gathering and documenting business requirements for FinTech products.
Conducted market research and financial data analysis to inform product strategy.
Analyzed business processes and identified optimization opportunities.
Supported the development of functional specifications and user stories.
Education
Master of Science - Information Science
James Cook University
Singapore
04.2001 -
Skills
Strategic Planning & Results-Based Management
Digital Transformation & Product Management
Data Analysis & Visualization (Power BI, Tableau)
Workforce Planning & Financial Forecasting
Monitoring, Evaluation, & Learning (MEL)
Project Management & Agile Methodologies
Stakeholder Engagement & Capacity Building
E-Governance & Socio-Economic Development
IT Skills: Microsoft SQL, SmartSheet, Jira, Workday Adaptive Planning, Anaplan