Ashish Naik
Bangalore
Summary
Dynamic Senior Analyst with expertise in Workday and change management strategies at Commvault Systems. Proven track record in enhancing HR processes, leading to significant efficiency improvements. Adept at team management and fostering stakeholder collaboration, driving successful transitions and innovative solutions in HR service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Analyst – HR Process Analysis
Commvault Systems (India) Private Limited
11.2019 - Current
- Ongoing enhancements in Workday for HR business functions, in collaboration with the business technology team.
- Collaborating with the Workday technical team to implement changes in various internal projects, aimed at enhancing efficiency and standardizing process workflows.
- Acting as the primary contact for all process transitions, ensuring that tasks from business, HRBPs, etc., are offloaded and realigned with the HR Shared Services team.
- In addition, served as one of the project managers responsible for implementing the new Applicant Tracking System for the Talent Acquisition team. Played an integral role throughout the project lifecycle, from driving essential changes to collaborating closely with the TA team and supporting them through the system’s stabilization period, ensuring a smooth transition and successful adoption.
- Took on the role of lead in overhauling the Exit/offboarding process for India employees, focusing on transitioning from manual practices to a fully automated workflow within Workday. This initiative minimized manual intervention, reduced potential errors and processing time, and ensured greater consistency and transparency throughout the offboarding experience for both employees and HR partners.
- Led, trained, and mentored the shared services team in new process transitions and continuous improvements.
- Provide day to day direction to the Global HR team while contributing to the development and strategy of the HR Shared Service Center.
- Drive HR service delivery through available tools, including JIRA Service Desk.
- Facilitate or execute testing of Workday changes or enhancements.
- Manage and process HR transactions in Workday.
- Create SOPs and review process documentation by working closely with stakeholders.
- Proactively encourage the team to identify and implement continuous improvement initiatives to streamline information and processes, improve accuracy.
- Benefits enrolment for new joiners/leavers/changes (specific action per country/plan)
- Update and maintain our local Benefits Intranet upon demand by level 2 and 3 (post documentation, create links, hyperlink).
- Ensure timely process and payments of invoices
- Support during benefits road shows (virtual or physical).
- General administration and support to Total rewards team globally
- Process employee enrolments/elections and terminations where automated process doesn’t exist locally
Employee Service Specialist
Honeywell Technology Solutions Lab Pvt Ltd
07.2018 - 11.2019
- Working knowledge on the HR Systems like PeopleSoft CSOD and other relevant applications.
- HRS transactions for employees from New Hire stage to termination process.
- Responsible for maintaining HR records for Honeywell employees.
- Responsible for manual update of employee records where there is a failure in the tier 0 self-service mode.
- Applying business and global data standard rules to ensure that the data entered or corrected and corresponds to the rules and regulations.
- Tier 1 issues and inquiries resolution. Escalation of issues that could not be resolved at Tier 1 to the SME of the team. Use the escalation Matrix to quickly and efficiently escalate issues.
- Interact with downstream and support teams to resolve issues and inquiries.
- Communicate as needed with the HRG, Managers and downstream teams for resolution of work on time.
- Escalate issues in a timely manner to the SME so that necessary action can be taken to prevent SLA slippage.
- Create a positive customer experience in every interaction.
- Participate actively in Tier Meeting, Team Meetings etc.
- Adhere to prescribed Salesforce Standard Operating Procedures (SOP) Participate in activities, training programs and events related to Honeywell Operating System (HOS).
Collections Analyst
Ikya human capital solutions Pvt. Ltd.
02.2013 - 08.2013
- Company Overview: Oracle India Pvt. Ltd.
- To achieve Cash target and reduce DSO (Day sales outstanding) for the quarter
- Providing adequate support to the Sales Organization by reporting Credit worthiness of customers and also servicing other requests initiated from their end.
- Liaise with Customer (Approver & Accounts Payable), Sales and other Department like order Admin, Consulting, etc. (Internal customer) to expedite the payment in case of issue with invoice.
- To reduce the value of aged invoice more than 60 days old to the target given before the quarter.
- Maintained a regular customer portfolio each quarter to get the resolution on the issues pertaining to revenue inflow.
Specialist [HR Transactions & Employee Relations]
Accenture Services Pvt. Ltd.
10.2010 - 05.2012
- AHRS (Accenture Human Resource Support). Served as a specialist for HRT & ER for the Client Levi’s Strauss & Co. HR Services.
- Handled the entire process of hire to termination of employees of Levi’s Strauss & Co. (US, Canada, Brazil, Mexico).
- Played a significant role in the initial stages after the migration of process as we had a spike in the volumes of seasonal hires for Levi’s Strauss store Employees.
- Timely adherence of service level agreement and Turnaround time between the client and Accenture Services.
- Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
- Monitoring the overall functioning of processes, identifying improvement areas and implementing measures to maximize customer satisfaction level.
- Handling the termination process of an employee in respect to the type of termination.
- Quality analysis done for the team on a daily basis to identify any ongoing errors and keeping a track of them and taking necessary steps to avoid such errors.
- MSS (Manager self Service portal) inquiries
- Provided floor support. Helped the team members with process related issues.
- Played a vital role in the Employee Relations process as I was the only experienced case worker for the team.
- Handled the complete training and quality process of 3 employees for the Employee Relations team when the requirement of more case workers was needed.
- Attending all the bi-weekly client conference calls, addressing the concerns with the work or any required changes to be made.
- Initiated ER Case reports and notified for all the gaps and improvements as per the client needs and service level agreements.
Customer Service Executive in Canada Mortgages
HSBC Electronic Data Processing Private Limited.
07.2007 - 04.2009
- Reviewing of Mortgage documents and to check if any discrepancies in the particular Bank and Legal documents.
- Direct contact with Solicitors through fax line or through phone regarding the discrepancies if any and clarifications if required.
- A loan which does not have any discrepancies can be closed and is sent to LAC Canada for further processing.
Education
B.COM. -
Bangalore University
University10-2008
Higher Secondary -
Air Force School Hebbal
Mekhri Circle06-2003
High School -
BEL Vidyalaya(CBSE)
BEL06-2000
Skills
- Workday and PeopleSoft
- Salesforce and NetSuite
- Cornerstone learning platform
- Change management strategies
- Team and stakeholder management
- Ownership and accountability
- Time management skills
- Active listening and critical thinking
- Innovative learning and planning
Awards
Six sigma GB certified, Project Transitions (Americas, EMEA, APAC)., Received Summit Awards for best performer and was recognized as Asset of Accenture for ER team., Recognized for being a successful team player in completing the Redundancy & Covid 10% Reduction Projects., Been appreciated & acknowledged for my contribution in recognizing and maintaining a standard of quality in the work process., Received Spot award and several appreciations for being proactive in the client visits and training for the new joiners., Received MFG Quarter Team Award.
Affiliations
Six sigma GB certified
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Kannada
Intermediate (B1)
B1
Certification
Six sigma GB certified
Various learning certifications during tenure
Accomplishments
- Received Summit Awards for best performer, and was recognized as an asset of Accenture for the HR and ER team
- Recognized for being a successful team player in completing the Redundancy and Covid 10% Reduction Projects
- I have been appreciated and acknowledged for my contribution in recognizing and maintaining a standard of quality in the work process
- Received a number of spot awards and several appreciations for being proactive in leadership visits, training for new joiners, process improvements, etc
- Received MFG Quarter Award
Disclaimer
I hereby declare that the above-furnished details are true with proven records. Place: Bangalore Date
Timeline
Senior Analyst – HR Process Analysis
Commvault Systems (India) Private Limited
11.2019 - Current
Employee Service Specialist
Honeywell Technology Solutions Lab Pvt Ltd
07.2018 - 11.2019
Collections Analyst
Ikya human capital solutions Pvt. Ltd.
02.2013 - 08.2013
Specialist [HR Transactions & Employee Relations]
Accenture Services Pvt. Ltd.
10.2010 - 05.2012
Customer Service Executive in Canada Mortgages
HSBC Electronic Data Processing Private Limited.
07.2007 - 04.2009
B.COM. -
Bangalore University
Higher Secondary -
Air Force School Hebbal
High School -
BEL Vidyalaya(CBSE)
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