Ashish Nair
Healthcare Senior Consultant
Bangalore
Summary
Experienced Consultant skilled in cultivating long-term partnerships with vendors and clients. Demonstrated expertise in installing, configuring, and monitoring complex systems and solutions. Proficient in conducting root-cause analysis to effectively mitigate production errors. Successful career history spanning over 8 years in US HealthCare IT with a proven track record of delivering exceptional results.
Overview
2026
2026
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Digital Care Senior Consultant
Deloitte Consulting India Pvt Ltd
Bengaluru
11.2023 - Current
- Role – SLA & Reporting Lead
- Applications - ServiceNow, xTraction, PowerBI, MS Excel, MS PowerPoint
- Ensure Standardized Reporting, aimed at identification of key data points to assist in defining a forward path for the project.
- Managed SLA and reporting requirements at the project, ensuring compliance with the set SOW.
- Developed centralized Staffing, Operational Metrics dashboard in PowerBI.
- Developed and maintained multiple dashboards (20+) in ServiceNow, creating more than 400 reports, serving as the PoC for all dashboard-related needs across various operational towers, facilitating day-to-day operations.
- Designed and implemented weekly status report templates, utilized in their weekly client meetings.
- Oversaw the eBonding setup between Deloitte's ITSM tool (ServiceNow) and the client's ITSM suite (CA Service Manager), generating daily and weekly comparison reports to identify and resolve ticket discrepancies in collaboration with Devs .
Digital Care Consultant
Deloitte Consulting India Pvt Ltd
Bengaluru
09.2021 - 10.2023
- Role – OnBase Consultant
- Applications: OnBase (OB) Unity Client, Thick Client, Config Module, WAMCON
- Lead team of four from Offshore, that provides application support, enhancements, and maintenance for a Germany-based global Healthcare Company, specifically using an Enterprise Content Management (ECM) application called OnBase
- Created multiple client-accessible dashboards in ServiceNow and JIRA, that helped in providing KPI insights to Deloitte as well as client Leadership
- POC from application tower (total pool of 30 towers) for all project-level management activities and status updates
- Saved 100+ hours of manual updates for PMO using filter queries
- Managed on-call schedules and on-call calendars for the team on a monthly basis. POC for the team during major incidents/critical updates.
- Assisted in value generation by addressing a mission-critical issue having associated financial impact to client, saving upwards of $20k
- Identified improvement opportunities that resulted in reducing average monthly incident count from 650 to ~300.
System Engineer II
Oracle Cerner Corporation
Bengaluru
6 2016 - 9 2021
- Applications – Cerner CareAware Suite (Direct Care, Infusion Management, Critical Care, iCommand, BMDI, Fetalink, PowerChart, PathNet etc.)
- Handled L2/L3 level technical support for clients spread across different shores (Middle East, Australia, UK and US)
- Responsibilities included configuration & validation of data flow for new/existing Bedside Medical Devices (BMDI) using CCL and SQL queries
- Facilitated user training, created documentation for clients as part of Incident Management and troubleshooting devices.
- Collaborated with developers, analysts, and project managers to expedite incident resolutions/go-live projects
- Performed root cause analysis and optimized frequent tickets via Problem Management
- Created Knowledge base articles, internal confluence pages and trained new hires on solutions.
Associate Software Engineer
PureSoftware Pvt Ltd
Noida
02.2015 - 09.2015
- Developed and supported modules for Century Software
- Debugged code and performed RCA by reviewing configuration files and logs Collaborated with other developers to identify and alleviate number of bugs and errors in software
Education
Master of Computer Applications - Computer Science
Centre For Development of Advanced Computing, CDAC
Noida, India 08.2012 - 07.2015
Bachelor of Computer Applications - Computer Science
University of Kota
Kota, India 08.2009 - 07.2012
Skills
ServiceNow
PowerBI
Microsoft Excel
Cerner CareAware Suite (BMDI, iCommand, Fetalink)
Hyland OnBase Administration
JIRA/Confluence
Certification
Hyland OnBase Certified Support Engineer
Accomplishments
- Optimizations - Identified recurring issues and created SOP Documentation that became the standard throughout the project.
- Multiple recognitions for bringing in remarkable client impact throughout projects.
Timeline
Digital Care Senior Consultant
Deloitte Consulting India Pvt Ltd
11.2023 - Current
Hyland OnBase Certified Support Engineer
12-2021
Digital Care Consultant
Deloitte Consulting India Pvt Ltd
09.2021 - 10.2023
ITIL Foundations
09-2019
Associate Software Engineer
PureSoftware Pvt Ltd
02.2015 - 09.2015
Master of Computer Applications - Computer Science
Centre For Development of Advanced Computing, CDAC
08.2012 - 07.2015
Bachelor of Computer Applications - Computer Science
University of Kota
08.2009 - 07.2012
System Engineer II
Oracle Cerner Corporation
6 2016 - 9 2021
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